Rakesh Kavadiki

Sr.Voice Implementation Engineer at NTT Global Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, Singapore, SG
Languages
  • English -
  • Kannada -
  • Telugu -
  • Hindi -
Skills

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Credentials

  • VMware Certified Professional - Data Center Virtualization 2020
    VMware
    Feb, 2020
    - Oct, 2024
  • ITIL v3 Foundation
    ITIL Foundation Certification Training Level
    Mar, 2018
    - Oct, 2024
  • Cisco Certified Internetwork Expert Collaboration
    Cisco
    Sep, 2013
    - Oct, 2024
  • Cisco Certified Network Professional (CCNP)
    Cisco Systems (India) Private Limited, Bangalore
  • Deep Learning Mitesh Kapra
    NPTEL
  • Machine learning
    Coursera

Experience

  • NTT Global Networks
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Sr.Voice Implementation Engineer
      • Mar 2022 - Present

      • Led a team of 5 members in executing successful voice and video infrastructure upgrades, ensuring seamless communication and collaboration for multiple clients. • Proficiently manage and configure Cisco Call Manager, leveraging in-depth knowledge to optimize system performance and meet business requirements. • Expertly configure Expressway for Jabber mobile, mobile remote access, Cisco phone, and Webex edge audio, facilitating efficient and secure communication channels. • Possess hands-on experience in Zoom and MS Teams, utilizing these platforms to facilitate collaboration and enable effective remote communication. • Actively supporting the team in resolving L1 to L3 issues and promptly updating management about critical or outage-related issues. • Proficient in Verba and Variant recording systems, consistently executing regular export jobs and effectively addressing compliance concerns related to recording loss. • Managing Turret systems like BT Netrix, Trading Enterprise, and Cloud9. • Using call accounting systems like Tiger for call tracking and reporting. Show less

  • Cisco
    • United States
    • Software Development
    • 700 & Above Employee
    • Voice Network Engineer
      • Jun 2016 - Mar 2022

      • Extensive experience in leading projects on Voice infra upgrades • Expertise in performing the CUCM upgrade. • Strong Technical knowledge in upgrading CUCM,CUC, VCS-C & VCS-E. • Extensive experience in the phone firmware upgrade. • Good domain knowledge in video implementation. • Strong knowledge in the troubleshooting voice infrastructure. Key Responsibilities • Expertise in performing CUCM upgrade for multiple customers • Have upgraded 200k different model phones in the different clusters by achieving 99.99% of phones registering back with no issue reported. • Extensive knowledge on phone firmware upgrade. • Upgrading voice and video endpoints firmware. • Extensive experience in the CUC software upgrade. • VCS-C and VCS-E software upgrade and cert renewal • ESXI and CIMC upgrade. • Performing multiple complex changes simultaneously. Show less

  • Caterpillar Inc.
    • United States
    • Machinery Manufacturing
    • 700 & Above Employee
    • Voice Network Engineer
      • Jun 2014 - Jun 2016

      Operation support for cisco VoIP and cisco video infrastructure device (CUCM, VCS, VCSE, MX, SX, CTS, ISDN gateways and MCU) cisco IPT (CUCM, CUC, etc ) Administration of the CUCM & VoIP phone infra doing Tire 2 job adding phones creating voice mail and troubleshooting voice and video infrastructure Operation support for cisco VoIP and cisco video infrastructure device (CUCM, VCS, VCSE, MX, SX, CTS, ISDN gateways and MCU) cisco IPT (CUCM, CUC, etc ) Administration of the CUCM & VoIP phone infra doing Tire 2 job adding phones creating voice mail and troubleshooting voice and video infrastructure

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Voice Network Consultant
      • Jul 2012 - Jun 2014

      The job involves providing Tier 2 Technical support to Business Partners and Customers across India. • Deployment and management of IP Telephones like Cisco 7940, 7941, 7960, Cisco IPC • Knowledge of protocols SIP, MGCP, SCCP. • Checking the PRI status and troubleshooting the same on Gateway. • Checking Call mangers & PRI status from the Cisco Unified Operation Manager. • Trouble-shooting customer problems and resolving tickets related to Cisco, Siemens, and Avaya products. Show less

Education

  • Visvesvaraya Technological University, Belgaum
    Bachelor of Engineering - BE, Computer Science
    2005 - 2011

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