Experience

ProMark

• Denmark
• Software Development
• 1 - 100 Employee

• Customer Success Manager & Head of Customer Success Management

  • Jun 2022 - Present

  Leading vendor of Workforce Management solutions helping businesses to increase productivity and generate savings Leading vendor of Workforce Management solutions helping businesses to increase productivity and generate savings



Sentia

• Denmark
• IT Services and IT Consulting
• 100 - 200 Employee

• IT-Service Manager

  • Dec 2019 - Jun 2022

• Planning Manager

  • Nov 2018 - Dec 2019



Visma

• Norway
• Software Development
• 700 & Above Employee

• Consultant

  • Sep 2018 - Nov 2018



TDC Wholesale

• Denmark
• Telecommunications
• 1 - 100 Employee

• Delivery Manager

  • Feb 2016 - Sep 2018



Síminn

• Iceland
• Telecommunications
• 100 - 200 Employee

• Business Analyst

  • Oct 2013 - Jul 2016

  • Billing specialist • Testing – QA • SQL forspørgelser• Ansvarlig for prisændringer• Ansvarlig for at udføre nye abonnementer i billing systemet.• Ansvarlig for at udføre nye rabatter i billing systemet. • Ansvarlig for at udføre nye varer i billing systemet. • Ansvarlig for ændringer på priser, rabatter og andre varer i billing systemet. • Ansvarlig for test, af alle ændringer/tilføjelser som jeg udfører i Billing systemet. • Udarbejdelse af test rapporter.

• IT Service Desk Specialist

  • Jan 2008 - Oct 2013

  •Test på interne systemer. •Udarbejdelse af test rapporter.•Analysere og afhjælpe fejl på faktura, systemer med mere. •Kursus afholdelse•Udarbejdelse af kursusmateriale•Intern support på Siminns systemer for andre afdelinger •Adgangsadministration: Salesforce, Jira, ICMS, Wikivaki, SAP

• Tengiliður Reikningaþjónustu / 2.Level Billing Support.

  • Jun 2005 - Jan 2008

  • Ansvarlig for kreditnotaer• Fakturering support• Intern support til Customer Service, faktura• Kurserafholdelse forl nye medarbejdere hos Billing Customer center.