SharePoint Administrator/Information Technology Specialist

• Jul 2022 - Present

Information Technology Specialist

• Feb 2019 - Present

-Provide tier 1 & 2 technical support for implementation and deployment of chief CBPP systems; exceeds requested critical support time and accuracy standards by 75%- Effectively maintained two SharePoint environments (CBPP & DCFPI) by assisting with group requests, SharePoint site management, Intranet updates, Training site updates as well as maintaining the current flows and PowerApps that were. I have also contributed to new ideas for future features for CBPP/DCFPI. Operate as the SP Admin backup in case current SP Admin/Dev role is not filled.- Lead Office 365 Administrator responsible for Intune configurations, Azure AD management, MDM organization and deployment, Autopilot device deployment and configurations for two tenants. - Administer and deploy essential VOIP technologies.- Assist in changing security configurations to ensure the appropriate level of protection and compliance with the CBPP’s information security strategy.- Organize training and phish tests for end users to ensure security compliance.- Adopted A/V technical support role to ensure efficient A/V functions for over 10 conference rooms possessing video conferencing software [Skype For Business, Zoom, WebEx].- Manage incoming IT technicians to ensure proper adoption of IT fundamentals and gain necessary experience required on a fast paced team. Show less

Information Technology Specialist Intern

• Oct 2018 - Feb 2019

- Configured SharePoint Online sites, including libraries, lists, metadata, permissions, and workflows - Gathered business requirements for accurate SharePoint configuration- Provided tier 1 technical support for implementation and deployment of chief CBPP systems- Assisted in changing security configurations to ensure the appropriate level of protection and compliance with the CBPP’s information security strategy- Adopted A/V technical support role to ensure efficient A/V functions for over 10 conference rooms possessing video conferencing software [Skype For Business, Zoom, WebEx] Show less

Repair Technician

• May 2018 - Oct 2018

- Serviced all manner of electronics, primarily smartphones, tablets, computers, and televisions - Conversed and helped customers with technical issues in a non-technical, simple to understand manner - Serviced all manner of electronics, primarily smartphones, tablets, computers, and televisions - Conversed and helped customers with technical issues in a non-technical, simple to understand manner

Unpaid Internship - Developer

• Jan 2018 - May 2018

- Worked remotely on developing a military collaborative map based planning tool as a fully featured web application implemented in C++ - Organized weekly updates with supervisors to discuss accomplishments, roadblocks, and future goals - Worked remotely on developing a military collaborative map based planning tool as a fully featured web application implemented in C++ - Organized weekly updates with supervisors to discuss accomplishments, roadblocks, and future goals