Raju Raina

Airport Service Manager( Kolkata /Ahmedabad/Bali Indonesia/Amritsar) at Qatar Airways
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Contact Information
us****@****om
(386) 825-5501
Location
Ahmedabad, Gujarat, India, IN
Languages
  • Kashmiri -
  • Urdu -
  • Hindi -
  • English Full professional proficiency

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Experience

    • Qatar
    • Airlines and Aviation
    • 700 & Above Employee
    • Airport Service Manager( Kolkata /Ahmedabad/Bali Indonesia/Amritsar)
      • Feb 2014 - Present

      Feb 2014 – till Date  Accountable Manager for Ahemdabad  Monitor station performance  Monitor Safety &Security Standards  Maintain liaison with Civil Aviation Authorities.  Represent Qatar Airways India  Ensure on time performance of flights  Recruit & Train frontline staff  Monitor ISO /QCAA / DGCA / BCAS standards  People and Vendor Management Feb 2014 – till Date  Accountable Manager for Ahemdabad  Monitor station performance  Monitor Safety &Security Standards  Maintain liaison with Civil Aviation Authorities.  Represent Qatar Airways India  Ensure on time performance of flights  Recruit & Train frontline staff  Monitor ISO /QCAA / DGCA / BCAS standards  People and Vendor Management

    • Jet Airways (I) Ltd
      • Feb 2000 - Present

      MAJOR JOB RESPONSIBILITIES Airport Services Providing safe, on time and efficient guest Service Implementations of policies and procedures & Passenger Safety at all times Generation of action plans to improve service levels. Develop and improvise on SOP's as per operational requirement and scope. Spot checks and operational audits. Facility/ Vendor Management Ensure facility management Manage all vendor processes and provide SLA inputs. Monitor and audit level of services delivered under the professional services provider contract in relation to operational, safety and maintenance activities. Develop and implement operational checklist for all contracted services. Administration Responsible for Inventory Control, supply chain management, logistics, equipment management. Processing purchase orders, vouchers, receipts and other documentation, procurement, purchases, stocking, tagging & Maintenance of assets & equipments, periodic physical verification of assets. Coordinate and manage support to the clients/ guests including lodging, boarding and travel. Dealing with outside agencies, govt departments, labour department etc. Internal and External Relationship Maintain effective working relationship with agencies via Police, AAI & Airforce. Ensure all complaints/ requests and Customer enquires are addressed in an appropriate & timely manner. Coordinate with multiple departments for all operational issues. Mitigate and escalate any manpower issues for resolution. Customer Relationship Management Mitigate Customer complaints. Develop Customer relationship. Training and develop customer behavioural skills. Personnel Management: Recruitment, performance evaluation & other HR related issues, organize and manage events, trainings, meetings. Team trained to handle emergency situations with their roles and responsibilities Show less

    • Manager corporate Affairs (Crises Management)
      • Jul 2011 - Jan 2014

      Interface between the internal and external environment with a pivotal role to support the business by effectively resolving issues. Building Business – Network Support. Visibility Drive. Facilitating business in large corporate houses /Government Law enforcement Agencies. Administration (all functions) Network Issues - Liaison with Security (Police/IB/CID/Army ) Agencies and Administrative authorities for smooth operations. To obtain clearances / NOC’s for cell sites from Govt. Bodies. Resolution to crisis To support Network in getting permissions / installation of critical sites. Building Brand Credibility By presenting Vodafone as a Socially Responsible Organization. Corporate Social Responsibility. To support HR team to organize Blood Donation Camp. ( Jammu / Srinagar) A.W.W.A. tie ups. Vocational Training Program for war widows. Medical camp for Old age home / Orphanage. Show less

    • India
    • Airlines and Aviation
    • 700 & Above Employee
    • Jammu/Leh/Chandigarh
      • Feb 2000 - Jan 2011

Education

  • GGM Science College Jammu
    Bachelor of Science (BSc)
    1994 - 1997
  • GGM Science College Jammu

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