Experience

Adzi Trims Ltd.

• Bangladesh
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Jr. Executive

  • Sep 2021 - Present

  • Managing a team of representatives offering customer support. • Resolving customer complaints brought to your attention. • Planning the training and standardization of service delivery. • Monitoring the work of individual representatives and of the team. • Conducting quality assurance surveys with customers and providing feedback to the staff. • Possessing excellent product knowledge to enhance customer support. • Experience in Mali communication • Proficient in Microsoft Office Suite • Experience in mediation and conflict resolution techniques • Experience supervising others • Data analysis experience Show less



BRAC-Aarong

• Bangladesh
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2018 - Sep 2021

  I was ensuring the quality service of BRAC Aarong standards and reporting it to the management in my recent workplace. I was responsible to execute internal audits in different branches, coordinating meetings, documentation, setting schedules, field visit, poss operations, and managing company correspondence. I was ensuring the quality service of BRAC Aarong standards and reporting it to the management in my recent workplace. I was responsible to execute internal audits in different branches, coordinating meetings, documentation, setting schedules, field visit, poss operations, and managing company correspondence.