Experience

Candeur Constructions

• India
• Real Estate
• 1 - 100 Employee

• Manager- CRM

  • Aug 2020 - Present

  Job Profile :  Taking care of all type loan process: Home Loan, Mortgage Loan and Project loan.  Preparing and processing all type of documents required for Bankers, Customers and at the time of Flat Handover.  Handling all type real estate queries raised by Customer’s, Bankers and Customers Legal advisor.  Making sure with customer to collect demanded payments/interest based on the payment schedule.  Interacting with engineering department to care of Modification and its costing.  Interacting with Sales team till the agreement formalities completed with customer.  Generating the sales for the company from existing customer reference.  Keeping track of all the units (Builders/Land Owners) to avoid the overlapping of sale.  Keeping record of each conversation and commitment given by sales team and CRM team to customer, to avoid confusion in between or at the time of handing over the flat.  Handling Escalations cases and providing amicable response.  Keeping record of each payment done by the customer.  Maintaining MIS.  Assuring total customer satisfaction from my service. Note: Before entering into Sale Deed/Registration Customer need to clear all outstanding (Flat Cost/Modification/Corpus/ Legal , etc….) Flat Handing over process:  Making sure flat should be completed 100% as per company standard.  Interacting with flat in-charge before taking flat into CRM custody.  Making sure there should not be a single snag work pending in the flat.  At the time of handing over the flat, making sure customer should sing Key Letter, Possession Letter and Declaration letter/NOC. Projects Handled:  Candeur Carlisle Show less



Ecolife Developers

• India
• Real Estate
• 1 - 100 Employee

• Manager - CRM

  • Sep 2016 - Aug 2020

  Job Profile : Handling Post Sale Activities.  Taking care of all type loan process: Home Loan, Mortgage Loan and Project loan.  Preparing and processing all type of documents required for Bankers, Customers and at the time of Flat Handover.  Handling all type real estate queries raised by Customer’s, Bankers and Customers Legal advisor.  Making sure with customer to collect demanded payments/interest based on the payment schedule.  Interacting with engineering department to care of Modification and its costing.  Interacting with Sales team till the agreement formalities completed with customer.  Generating the sales for the company from existing customer reference.  Keeping track of all the units (Builders and Land Owners) to avoid the overlapping of sale.  Keeping record of each conversation and commitment given by Sales team and CRM team to customer, to avoid confusion in between or at the time of handing over the flat.  Handling Escalations cases and providing amicable response.  Keeping record of each payment done by the customer.  Maintaining MIS.  Assuring total customer satisfaction from my service. Note: Before entering into Sale Deed/Registration Customer need to clear all outstanding (Flat/Modification/Corpus/ Legal , etc) Flat Handing over process:  Making sure flat should be completed 100% as per company standard.  Interacting with flat in-charge before taking flat into CRM to Customer custody.  Making sure there should not be a single snag work pending in the flat.  At the time of handing over the flat, making sure customer should sing Key Letter, Possession Letter and Declaration letter/NOC. Project Handled:  Elements of Nature- Bhoomi Block Show less



Faith Inc

• Bangalore

• Deputy Manager CRM

  • Nov 2011 - Sep 2016

  Job Profile : Handling Post Sale Activities.  Taking care of all type loan process: Home Loan, Mortgage Loan and Project loan.  Preparing and processing all type of documents required for Bankers, Customers and at the time of Flat Handover.  Handling all type real estate queries raised by Customer’s, Bankers and Customers Legal advisor.  Making sure with customer to collect demanded payments/interest based on the payment schedule.  Interacting with engineering department to care of Modification and its costing.  Interacting with Sales team till the agreement formalities completed with customer.  Generating the sales for the company from existing customer reference.  Keeping track of all the units (Builders and Land Owners) to avoid the overlapping of sale.  Keeping record of each conversation and commitment given by Sales team and CRM team to customer, to avoid confusion in between or at the time of handing over the flat.  Keeping record of each payment done by the customer.  Maintaining MIS.  Assuring total customer satisfaction from my service. Show less



Goel Ganga Group

• India
• Real Estate
• 100 - 200 Employee

• CRM Co-ordinator

  • Jan 2010 - Nov 2011

  Job Profile: Handling Post Sale Activities.  Taking project approval from all the Banks.  Educating customer to understand the loan process.  Educating customer to understand how EMI and Pre-EMI works.  Interacting with banker to get loan sanction of the client.  Solving any issue comes with bank.  Interacting with banker for recovery of payment as per the demand.  Preparing Agreement to sell and Construction Agreement of Individual Customer.  Preparing Allotment Letter, Possession certificate, Cancellation Agreement, Title Deed, taking care of registration of each flat and Khata transfer.  Taking care of customer complains, suggestion and conducting meeting with staff to know there opinion/response.  Preparing Tripartite Agreement, Promissory Note, Indemnity Bond, Affidavit and Consent Letter.  Preparing NOC, Demand Letter, Cost Breakup and Receipt for payment received.  Availing Project loan from Bank or Private sector.  Maintaining Recovery Details customer wise.  Maintaining individual client data base.  Arranging meeting between client and architecture to discuss about flat modification.  Interacting with technical team/Engineers for any kind of possible modification required in flat from client side.  Maintaining individual flat modification record given by client.  Handling site visit.  Assuring total customer satisfaction.  To support marketing team, doing online web posting to generate leads.  Taking reference from existing client to support marketing team  Maintaining MIS.  Reporting Every Day to our manager about collection, walking and Booking.  Grabbing the knowledge of each customer which helps me to enhance my knowledge to append in my work. Projects Handled:  Ganga Vertica. Show less



Bühler Group

• Switzerland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Store Keeper and Data Entry

  • Jun 2009 - Jan 2010

  Job Profile.  Preparing Pick list as per work order and arranging the material as per pick list.  Posting the material using SAP ERP.  Doing audit every month end as per system stock and physical stock.  Coordinating with production team availability of material and shortage of material  Reporting every day to our store manager incoming of material and shortage of material.  Doing GRN (Goods receipt note) of all incoming material to maintain the System stock.  After GRN picking the material and Initiating to keep the material into the particular BIN  Coordinating with purchase team about shortage of material as per work order issued.  Attaining the production meeting with list of material, which help us to arrange the material on time as per work order. Show less