AVP

• Feb 2022 - Present

Head IT & Security

• Sep 2019 - Jun 2022

AGM IT Communication & Security Systems IT Governance Head

• Nov 2008 - Mar 2019

Responsible for the formulation, propagation and adoption of IT policies, standards, procedures and guidelines. Managing IT infrastructure with uptime SLA of 99.99%. Automated IT infrastructure monitoring by deploying BMC software suit which include complete process flow of Incident, Change, Problem management. Governance & Risk Management. Responsible for all Risk and Compliance Management Initiatives within IT which will include Information Security, Data Privacy Compliance. Provide IT enabled support to the organization. Build a robust service desk management following ITIL standards. Create IT infrastructure for the long term which is able to respond and meet the requirements of the business and people within the organization. Understand business challenges of different functions and develop an integrated view of their technology needs. Support CIO in creating IT budget for operation and project and then simultaneously monitor the said IT budget. Recommend feasible technology solutions to CIO to meet functional requirements Monitor and ensure compliance relate to IT policies, processes and standards. Monitor IT security for organization to safeguard latest threat. Conducting quarterly risk assessment and ensuring mitigation of open risk identified by VAPT . Support in creating BOQ and Floating RFP to multiple vendors for Cost comparison and Negotiation Ensuring 100 % redundancy for all IT operations, Data center management, Software uptime and management of organization and Maintain Data integrity & Email security Manage and improve all key ITSM processes, including Incident/Problem/Change/Service Request and Capacity Management Appointed as Governance head and managing our JV partner’s M/S Wipro for day to day IT operations challenges, drafting process and policies with respect to smooth and secure IT operations. Designing Architecture framework for Software Asset Management for DIAL and contributed in the readiness for BSA SAM certification

IT Manager

• Aug 2000 - Nov 2008

Datacenter Managment,Requiremnet gatherring of client for setting up there IT infrastructure,Infrastructure planning, Datacenter Managment,Requiremnet gatherring of client for setting up there IT infrastructure,Infrastructure planning,

Senior Customer Support Engineer

• Oct 1997 - Jul 2000

Managing It operation support ,helpdesk managment,server managment for client like Bharti Airtel office at Okhla,British Airways office at Gurgaon Managing It operation support ,helpdesk managment,server managment for client like Bharti Airtel office at Okhla,British Airways office at Gurgaon