Experience

EIT SERVICES INDIA PRIVATE LIMITED

• India
• 1 - 100 Employee

• Project Manager (Infrastructure/Service Delivery)

  • Nov 2015 - Present

  ● Data Centre Project Manager & Service Delivery Manager in UBI CBS Project – 48 resources including Delivery Leads, System Administrators (UNIX, WINTEL, DB & Network), AV Support, Help Desk Support, BMS support  Proficiency in managing functions for large & complex global programs involving scoping, estimation, initiating, migration strategies, risk governance, human resource mobilization (alignment of multiple teams), structured communication (customer engagements, etc.), management reporting and reviews, within cost & time parameters  Showed high level of participation in delivery engagement activities, ensuring delivery of the highest quality work and delivered large scale projects on time & within budget; exposure in developing plans to improve customer satisfaction and service operational efficiency; expertise in conducting service partners audits to ensure consistent practices & compliance  Proficient in spearheading the smooth process transitioning from locations & developing procedures and service standards for business excellence; Resourceful in delivering high-quality customer experience & elevating customer satisfaction while adhering to standards and work processes thus managing cost-effective operations. Show less