Experience

Hotel Swarn Towers

• India
• Hospitality
• 1 - 100 Employee

• Director

  • Apr 2012 - Present

  Conceptualized and initiated "Aurum", The Elite Restaurant. Drafted Human Resources guidelines. Set up a revenue management system to maximize yield. Set up training process and appraisal system for the entire organization. Helped devise the overall marketing strategy. Provided hands-on food and beverage training. Conceptualized and initiated "Aurum", The Elite Restaurant. Drafted Human Resources guidelines. Set up a revenue management system to maximize yield. Set up training process and appraisal system for the entire organization. Helped devise the overall marketing strategy. Provided hands-on food and beverage training.



Hotel Swarn Towers

• India
• Hospitality
• 1 - 100 Employee

• Operations Coordinator

  • Jan 2010 - Apr 2011

  • Initiated the Sales & Marketing Division and Training Department. • Scrutinizing daily financial transactions and analyzing month end P & L, balance sheet etc. • Establishing a training and appraisal system called “Swarn Parivartan” or the Golden Change. • Pre-opening of Aurum, The fine-dining Indian Restaurant (ongoing). • Initiated the Sales & Marketing Division and Training Department. • Scrutinizing daily financial transactions and analyzing month end P & L, balance sheet etc. • Establishing a training and appraisal system called “Swarn Parivartan” or the Golden Change. • Pre-opening of Aurum, The fine-dining Indian Restaurant (ongoing).



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Front Desk Trainee

  • Feb 2008 - Aug 2008

  Accurately performing the check in and check out procedures. Performing credit check activities for in house guests and updating debtors' lists. Allocation of rooms as per guests' reservation/ requests. Creating daily summary reports. Handling/ resolving guest complaints. Co-ordinating with all other departments. Accurately performing the check in and check out procedures. Performing credit check activities for in house guests and updating debtors' lists. Allocation of rooms as per guests' reservation/ requests. Creating daily summary reports. Handling/ resolving guest complaints. Co-ordinating with all other departments.



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Food and Beverage Intern/Cross-Trainee

  • Feb 2007 - Jul 2007

  Assisted in the analysis of sales and costs, discussed marketing strategies and provided hands-on support while working for the Food and Beverage administration which covered 14 diverse styles of restaurants. Managerial training by shadowing the Manager of the Japanese restaurant. Researched, analyzed and drafted a part of the report for the "Dubai Quality Award" while working for the Quality Department. Worked for the Credit department under the Finance division, mainly involving credit card and bank reconciliations, city ledgers and finance related guest queries.



Swiss Hotel Management School

• Switzerland
• Higher Education
• 200 - 300 Employee

• Food and Beverage server/Assistant chef in training

  • Sep 2006 - Jan 2007

  Performed mise en place and à la carte service in the school's formal "French" Restaurant. Performed the French and English style of service. Worked as a French Restaurant supervisor for my team. Supervised a team for setting up and serving meals at the school cafeteria serving around 400 people. Learnt the basics of culinary skills and preparation. Performed mise en place and à la carte service in the school's formal "French" Restaurant. Performed the French and English style of service. Worked as a French Restaurant supervisor for my team. Supervised a team for setting up and serving meals at the school cafeteria serving around 400 people. Learnt the basics of culinary skills and preparation.



Hotel Swarn Towers

• India
• Hospitality
• 1 - 100 Employee

• Cross training (Receptionist, Cashier, Housekeeping trainee and trainee supervisor, Bartender)

  • Apr 2006 - Aug 2006

  Handled the inflow and outflow of cash for daily operations. Applied accounting skills (studied an advance two year course in high school). Excelled at guest relations Handled the inflow and outflow of cash for daily operations. Applied accounting skills (studied an advance two year course in high school). Excelled at guest relations