Experience

VIHIT DIGITAL

• Business Manager

  • Nov 2020 - Present



Digital Curves

• Business Manager

  • Aug 2020 - Oct 2020



Sopra Steria

• Senior Process Executive

  • Aug 2012 - Jul 2020

  SENIOR EXECUTIVE: SOPRA STERIA, NOIDA, UP FOR 8 YEARS (AUG’12 – JUL’20)F&A Deptt’s Accounts Payables of National Healthcare Service, UK based BPO process• Resolved escalated customer questions and issues. Being vigilant about complaints, potential stoppage of services, deadlocking and sending suggestions to Team Managers to avoid such situations.• Monitoring & reporting on Quality standards & performance targets. Improved and developed the process, working methods and tools like… SENIOR EXECUTIVE: SOPRA STERIA, NOIDA, UP FOR 8 YEARS (AUG’12 – JUL’20)F&A Deptt’s Accounts Payables of National Healthcare Service, UK based BPO process• Resolved escalated customer questions and issues. Being vigilant about complaints, potential stoppage of services, deadlocking and sending suggestions to Team Managers to avoid such situations.• Monitoring & reporting on Quality standards & performance targets. Improved and developed the process, working methods and tools like macro file, OneNote training application.• Provide subject matter expertise to calling and email team, ensuring excellence in operations.• Coaching a staff of 25-30 associates through inspiration and motivation, while maintaining expectations set by company and client both to achieve KPIs and KRAs.• Maintaining daily employee records and tracking individual report, along with weekly performance discussion to remove any obstacles.• Preparing monthly dashboard and analyzing various strategies of small processes improvement. Producing training/operation templates based on MS Word, Excel and PowerPoint Show more Show less



iQor India

• Senior Associate

  • Aug 2009 - Apr 2012



EXL

• Associate

  • Jul 2006 - Apr 2009