Information Technology Specialist

• May 2022 - Present

Information Communication Technology Specialist

• May 2018 - Jan 2022

Lead Enterprise Analyst - Scope International

• Mar 2013 - Mar 2016

• Monitored network and telephone operations to identify performance, capacity, and utilization issues. • Monitoring of Applications which are been used in Bank. • Monitoring the CPU, Memory utilization & Network utilization of the servers. • Maintaining maximum uptime of applications which are been used by bank customers. • Monitoring 40 plus Application Servers and giving L2 Support for the Issues. • Checks the status of ATM Process, IVR Process, DB backups and Log shipping, Long Running. • Resolving the tickets related to Application Server Access Request. • Proactively informing the Alerts to the TP system by avoiding Severity issues. • Monitoring through Platform: UNIX, LINUX, Windows XP. • Process, Disk space Utilization, toad check, failed file, End user experience in ibanking and Internet across the global for more than 40 countries.

System Administrator

• Jan 2012 - Mar 2013

• Set up user accounts, permissions and passwords and defined network policies and procedures. • Provided 24x7 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies / VPNs. • Mobile device management, account setup and support. • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution. • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.

Service Desk Engineer

• Jun 2011 - Dec 2011

• Monitored incident alert systems during both normal hours and after hours periods, alerting appropriate departments and personnel of malfunctions or incidents. • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions. • Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge base. • Maintained up to date asset management records, recording new procurements, hardware assignments and asset recoveries.

Technical Analyst

• Mar 2007 - Apr 2009

• Developed relationships and rapport with various individuals, including internal personnel and software vendors. • Monitored and maintained reports of locked out users and log-in attempts • Analyzed and created new configurations and modifications for packaged software to meet business and system requirements. • Assisted IT and information system planning, execution, and management to improve operational effectiveness. • Developed relationships and rapport with various individuals, including internal personnel and software vendors. • Monitored and maintained reports of locked out users and log-in attempts • Analyzed and created new configurations and modifications for packaged software to meet business and system requirements. • Assisted IT and information system planning, execution, and management to improve operational effectiveness.