Experience

Takaud Savings and Pensions B.S.C. (c)

• Bahrain
• Financial Services
• 1 - 100 Employee

• Relationship Officer

  • Jul 2014 - Present

  In Sales Department  Lead Generation- Creating lead generation through face to face meetings or telecalls.  Filtering and Prospecting from generated leads  Financial Need Analysis of the customer.  Provide solution based on the need of the customer  Advising customer on Investment options- Advising customer where to invest after understanding their attitude to taking risk.  Adding value to existing customer's-Servicing customer after post sales and documentation. In Sales Department  Lead Generation- Creating lead generation through face to face meetings or telecalls.  Filtering and Prospecting from generated leads  Financial Need Analysis of the customer.  Provide solution based on the need of the customer  Advising customer on Investment options- Advising customer where to invest after understanding their attitude to taking risk.  Adding value to existing customer's-Servicing customer after post sales and documentation.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer service Representative

  • 2012 - 2014

  Worked in the position of a Supervisor - Trans Union of Canada process, handling escalation calls of irate consumers where the associate’s couldn’t provide solution to the consumer’s. Prior to moving to this position, I was assisting consumers in the Fraud Victim Assistance department, helping consumers who were victim of fraud. I would help them by accessing their credit file, checking recent activities and help them place a fraud alert on their file and provide information who all they should contact for further help. The main challenge here being, to analyze if it’s a confirmed or a potential fraud case, Before being moved to Fraud, I was in the Consumer On Line department where consumers used to call when they were denied credit and after authenticating them, access and discuss their credit history which the creditors report to Trans Union. We would also dispute and initiate investigations as per the request of the consumers. Requests for updated credit report copies to be sent to the consumer’s address were also taken. Awarded Best Associate in Training from the batch and also nominated as the Best Associate for two consecutive quarters for the process. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Associate

  • Nov 2011 - May 2012

  Worked with Wipro BPO with process V-Stallions (British Telecom) retail, Broadband Technical Help Desk troubleshooting residential customers with Broadband related issues. Worked with Wipro BPO with process V-Stallions (British Telecom) retail, Broadband Technical Help Desk troubleshooting residential customers with Broadband related issues.



Joy Studio

• Mumbai Area, India

• Manager

  • Nov 2006 - Nov 2011

  Self employed with family owned photography business. Handling all responsibilities from giving quotations for video shooting or photography order, organizing the shoot and delivering the final product to the customer. Daily functions included taking indoor photographs, photo shoots, customizing photographs as per the customer’s requirements, liaising with dealers for raw material. Also, handling daily expenses and maintaining accounts and all staff related needs. Self employed with family owned photography business. Handling all responsibilities from giving quotations for video shooting or photography order, organizing the shoot and delivering the final product to the customer. Daily functions included taking indoor photographs, photo shoots, customizing photographs as per the customer’s requirements, liaising with dealers for raw material. Also, handling daily expenses and maintaining accounts and all staff related needs.



Intelenet Global Services Pvt.Ltd

• Mumbai Area, India

• Senior Customer Service Executive

  • Apr 2005 - Nov 2006

  Intelenet Global Services is a leading global BPO Company that delivers Business Process Outsourcing services to Fortune 500 companies. Was part of Transunion - a global leader in credit and information management. Processing written complaints of customers, first identifying the nature of the complaint, categorizing and coding it for creditors to verify and respond to the complaint. Intelenet Global Services is a leading global BPO Company that delivers Business Process Outsourcing services to Fortune 500 companies. Was part of Transunion - a global leader in credit and information management. Processing written complaints of customers, first identifying the nature of the complaint, categorizing and coding it for creditors to verify and respond to the complaint.



Chicago forex ltd,USA

• Arlington heights,Chicago,USA

• Chief Dealer

  • Feb 2003 - Sep 2004

  Chicago Forex Limited, CFL is a United States corporation operating from its headquarters in Arlington Heights, Illinois where its state of the art foreign exchange facility provides individuals, corporate investors, and finanacial institutions the opportunity to trade in the spot currency markets. Chicago Forex Limited is a primary market maker.  Trading: Providing price quotations to institutional clients and getting their FX deals executed. Dealing with several clients from UAE, Kuwait, Bahrain, Saudi, Muscat, Panama, Costarica, Mexico etc and executing their orders online.  Order Management and Processing: Managed Limit Orders (execution & cancellation). Accepting limit orders of clients and getting it executed and getting non executed limit orders cancelled at the end of the day.  Account management and Margin Maintenance: Maintain client accounts with the help of company’s customized software. Updating the transactions executed for the clients, equate with the current market price to comply with Margin maintenance levels and follow up with the clients by issuing statements and Margin calls as required. Follow through actively for maintenance cover.  Data analysis & Reporting of account positions at the end of the day to the management. Monitor the overall position with company at the end of the day and report to the management and took corresponding position with other clearing firms.  Training and managing junior dealers  Managing and coordinating with subordinates in the Middle East Offices Show less



LeaderMiddle East LLC

• Dubai, UAE

• Senior Dealer

  • Nov 1993 - Jan 2003

  Leader Middle East L.L.C (ISO 9002 Certified) is a reputed brokerage firm based in Dubai – United Arab Emirates, which has been established in the year 1993, as a financial and monetary organization (Introducing Broker), primarily to give traders access to the international markets, licensed by the Central Bank of the U.A.E. to conduct brokerage activities in dealing in currencies and commodities as well as intermediating in money market transactions.  Joined Leader Middle East L.L.C as Junior Dealer in November 1993 and got promoted to function in the capacity of a Senior Dealer in 1996. As a Junior Dealer, job involved was receiving calls from clients or account executives and quoting them with prices obtained from the Clearing Firm for four major Spot Currencies, taking trading orders and processing of client instructed transactions.  Updating clients of their account status with the market price. Taking quotations from senior dealer for the clients and did market orders on their behalf. Monitoring clients account and informing and updating clients with regard to the account maintenance and margin status. Follow through daily to arrange for call covers.  Verifying client statement for all executed transactions. Reconciling transaction reports and clearing agent reports and communicating reports to clients through junior dealers.  Conducting training and mentoring to new recruits and junior dealers.  Handling customer complaints, if any. Show less