Rajesh Dhanani
Service Delivery Manager at Neurones IT Asia- Claim this Profile
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English Native or bilingual proficiency
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Tamil Limited working proficiency
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Hindi Limited working proficiency
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Malay Limited working proficiency
Topline Score
Bio
☁️ Matias (Lechu) Siri
I worked directly with Rajesh for Sun Microsystem account. each of us from different countries. I have to note that Rajesh was one of the best support that we have on each turn over, he was always ready to work and help. His Solaris skills was very helpfully to fix the problems in time. Very good team member.
Mauro Rojas
Rajesh is a very talented, responsible and methodic professional. He has excellent problem-solving abilities, a very focused mindset, proactivity and ability to teamwork.
☁️ Matias (Lechu) Siri
I worked directly with Rajesh for Sun Microsystem account. each of us from different countries. I have to note that Rajesh was one of the best support that we have on each turn over, he was always ready to work and help. His Solaris skills was very helpfully to fix the problems in time. Very good team member.
Mauro Rojas
Rajesh is a very talented, responsible and methodic professional. He has excellent problem-solving abilities, a very focused mindset, proactivity and ability to teamwork.
☁️ Matias (Lechu) Siri
I worked directly with Rajesh for Sun Microsystem account. each of us from different countries. I have to note that Rajesh was one of the best support that we have on each turn over, he was always ready to work and help. His Solaris skills was very helpfully to fix the problems in time. Very good team member.
Mauro Rojas
Rajesh is a very talented, responsible and methodic professional. He has excellent problem-solving abilities, a very focused mindset, proactivity and ability to teamwork.
☁️ Matias (Lechu) Siri
I worked directly with Rajesh for Sun Microsystem account. each of us from different countries. I have to note that Rajesh was one of the best support that we have on each turn over, he was always ready to work and help. His Solaris skills was very helpfully to fix the problems in time. Very good team member.
Mauro Rojas
Rajesh is a very talented, responsible and methodic professional. He has excellent problem-solving abilities, a very focused mindset, proactivity and ability to teamwork.
Credentials
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ITIL v2 Foundation
-Oct, 2007- Sep, 2024 -
Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)Dec, 2019- Sep, 2024
Experience
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Neurones IT Asia
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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Service Delivery Manager
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Feb 2018 - Present
#Maintained high performing service support functions including and IT Service Desk, Desktop Support, DataCenter Support, Infrastructure Applications Support, Network & Security Support#Monitored, controlled and supported service delivery; ensuring systems, methodologies and procedures are in place and followed#Championed service, supported projects and developed a strong understanding of projects impacting services area#Improved client satisfaction with the company's services through managing projects, fixing any reliability issues, and tracking service metrics#Made recommendations for Service Improvement Plans and ensured actions are followed through to completion in a timely manner#Provided regular and accurate management reporting on IT Service performance#Provided subject matter expertise in projects involving, but not limited to, UNIX, Linux and StorageSUCCESS HIGHLIGHT#Successfully Project Managed the IT Infrastructure setup of the newest retail store for our client in the high-end luxury retail segment.#Analyzed, identified and drove critical and escalated issues to resolution
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Technical Operations Manager
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Sep 2016 - Feb 2018
#Established and guided the implementation of information technology-related goals, objectives and priorities#Ensured compliance with federal and state regulations and State policies related to information technology systems and services#Developed and administered the division budget to ensure adequate funding is available to implement and maintain these systems#Provided technical guidance, mentoring and leadership to all domains within the TSC#Fostered cross-domain skilling by facilitating and conducting workshops to produce more T-shaped individuals as part of implanting DevOps principles and culture#Developed and executed department-wide IT strategies and complex projects in a rapidly changing environment.SUCCESS HIGHLIGHTS#Assisted in the merging the Windows and Unix support teams, enabling cross-domain support and expertise#Maintained a high level of productivity, efficiently producing high-quality work & deliverables on par with senior IT professionals at the top of their profession
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Systems Engineer Team Lead
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Aug 2015 - Sep 2016
#Assisted clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software#Performed regular preventive maintenance check on client servers#Provided leadership and guidance to the technical teams managed #Mentored junior and new members of the team.#Co-ordinated and participated with L4 Architecture team for implementation and planning discussions#Participated in crisis calls and provide subject matter expertise and analysis for problem resolution and root cause analysis#Fostered better communication and teamwork and increase communication between operations and the businessSUCCESS HIGHLIGHTS#Greatly reduced backup failures for the organization and exceeded backup KPI’s#Appointed as TSC Technical Operations Manager in Oct 2016
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System Engineer
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Oct 2012 - Jul 2015
#Responsible for the planning and engineering of the organization systems infrastructure#Primary technical point of contact for the customer for technical support, trouble tickets, and maintenance issues#Monitored the performance of systems #Installed new software releases and system upgrades, evaluated and installed patches, and resolved software related problems#Performed system backups and recovery#Built, configured and deployed new Solaris physical and virtual servers based on requirements#Planned and implemented firmware and microcode upgrades for SAN Fabric and Storage respectivelySUCCESS HIGHLIGHTS#Championed the improvement and streamlining of backup infrastructure, including implementation of a backup failure reporting process#Appointed as the team lead for the Unix, Database, Business Intelligence and Middleware domains
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Barclays
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India
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Outsourcing/Offshoring
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1 - 100 Employee
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Lead Operations Analyst
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Sep 2010 - May 2012
#Collected and analyzed systems and operational data #Provided recommendations that improve efficiency of operations #Ensured optimal technical operation, maintenance, and support of systems for robust and reliable performance #Oversaw administration, installation, maintenance, and proper licensing of systems #Ensured the integrity of data and ensured that backup recovery systems are reliable #Monitored, operated and provided 1st and 2nd line support for all of the Banks infrastructure and major applications. These include; Primarily UNIX (AIX, HP-UX, Solaris and RHLE) followed by some Windows and Mainframe and various industry standard applications such as but not limited to Connect:Direct, MQ, TWS, TSM, SM7 and Novell BSM #Handled all alerts and undertook initial incident classification, prioritization and performed incident investigation and diagnosis including investigations to discover root causes SUCCESS HIGHLIGHTS #Owned and Chaired the GTOC Unix Partnerships Meeting with Unix 2nd and 3rd line and Engineering Teams along with The Problem Management team #Extensively involved in Best Practice documentation and Knowledge Base improvement activities
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Civil Aviation Authority of Singapore
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Singapore
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Airlines and Aviation
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700 & Above Employee
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Systems Manager
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Jul 2009 - Sep 2010
<> 2nd and 3rd level IT infrastructure administration support of servers in a heterogeneous environment, consisting of Windows and various UNIX flavors as well as various application and databases. <> Manage and maintain server in various configurations in the internal IT Operations environment <> 1st level database administration on Oracle and SQL <> Troubleshooting of complex issues and implementing break fixes to the production environment. <> Liaise with various vendors and service providers for cost analysis and appraisal. <> Perform regular server maintenance such as hardware replacements/upgrades, Solaris OS Patching. <> Root Cause Analysis and investigation <> Understand the requirements and provide recommendations on hardware configurations for new projects and deployment <> Actively involved in the implementation of new server builds and deployments <> Involved in datacenter maintenance activities such as power maintenance, server consolidation, moves and relocation etc. <> Submissions and Updating of Change Requests <> Provide reports and statistics for systems and service availability <> Document and maintain the IT Security standards in accordance with requirements set fort by the IT Governance Team <> Secondary role as Assistant Application Tower Lead for SOE Desktop Migration during the government wide initiative of a SOEasy <> Coordinated with various departments within the organization for compatibility testing of various custom in-house applications as well as commercial software During the Standard Operating Environment (SOE) migration.
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EDS, an HP company
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India
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Consumer Services
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Infrastructure Analyst
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Jun 2007 - Jul 2009
<> 2nd and 3rd level system administration support of production Solaris servers in a NIS environment.<> Supporting over 3000 servers (Stand alone and Virtual) of various configurations in Global Datacenters<> Troubleshooting of complex issues and implementing break fixes to production environment.<> Liaise with application teams for downtime window on planned maintenance.<> Perform regular server maintenance such as hardware replacements/upgrades, Solaris OS Patching.<> Crisis and Technical Call Management Updates<> Root Cause Analysis and investigation<> Server builds and deployments for both remote and local sites<> Involved in datacenter maintenance activities such as power maintenance, server consolidation, moves and relocation etc etc.<> Submissions and Updating of Change Requests<> Secondary role as APAC OS Patch Team Lead and APAC Representative to Global OS Patching Team.
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Operations Support Associate
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Mar 2005 - Jun 2007
<> Provide first level support for production Solaris servers in NIS environment for EDS’s client Sun Microsystems.<> Monitor and work on trouble tickets raised by both users as well as automated monitoring systems.<> User administration, scheduling of cron jobs, patches and packages installation.<> Perform system backups and restoration.<> Follow-up with other service provider groups (Network, Application, Facilities) for support and problem resolution. <> Liaise with Service Providers and Change Managers on planned maintenance of systems.<> Basic Administration of Servers - User accounts, File & Print services on local as well as NIS environments.<> Management of structured cabling system.<> Liaising with vendors and supervise contractors for cabling in the data centre. <> Use Systems Management Tools to identify incidents in the environment, perform initial troubleshooting and escalate events to appropriate functional groups.<> Assist Workplace Resources and Datacenter Floor Manager in co-ordination, scheduling and execution of work in Datacenter.
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Computer Operator
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Jan 2001 - Mar 2005
<> Maintaining/troubleshooting of computers, peripherals and applications.<> Installation of Wintel servers and desktops.<> Provide 1st level Server & Network administration.<> Liaise with Service Providers and Change Managers on planned maintenance of systems.<> Liaising with vendors for IT equipment repair.<> Initiating End Of Day processing for EDS clients in banking sector and providing reports for periodic status updates of the EOD progress.<> Monitoring, 1st level Support and escalation of EOD<> Management, Monitoring, 1st level Support and escalation of Backups and backup progress.<> Generate reports using Systems & Network management tools.<> Assist Systems Administrators in installation of operating system patches.<> Perform Inventory of IT equipment.<> Data Center facility management and upkeep
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