Experience

Stellar Group
• India
• Real Estate
• 1 - 100 Employee
• Facilities Manager

  • Oct 2020 - Present


Stanza Living

• India
• Hospitality
• 700 & Above Employee

• Property Manager

  • Mar 2019 - Present

  o Takes care of visitors and client visits o Cafeteria management and food tasting o Food vendor coordination. o Daily facility rounds to ensure the facility cleanliness. o HK and security manpower check and deployment . o Keep track of all HK consumables o Prepare MIS reports (Store inventory and consumables reports) o Share daily report to City operations manager. o Coordinate with maintenance team to resolve technical issues. o Open and close ticket in Stanza students App. Show less



Nokia Networks

• Germany
• Retail Office Equipment

• facility Executive

  • Mar 2017 - Mar 2019

  HOUSEKEEPING management,Vendor management, pantry,front desk management. HOUSEKEEPING management,Vendor management, pantry,front desk management.



SHOPPERS STOP LIMITED

• India
• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Representative

  • Nov 2015 - Mar 2017

  o Highest level of customized and personal customer service possible to individual shoppers. o Provide advanced knowledge of products, services, and trends. o Become trusted consultants for shoppers to given them enhanced buying experience. o Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires. o Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships. o Each personal shopping customer needs to feel as if they are only customer you have. o Give each customer a lot of attention, getting to know their likes and dislikes. o Use tact to find out the budget you need to work within. o Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications. o Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires. o To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-ups, through and fulfilling commitments in order to maintain strong relationships. o Maintain the appointment levels, contribution to sales by suggestive selling and up selling using their expertise and in-depth knowledge of both the customer and the current offerings. o Focus on increasing the Item per ticket and Average Bill Value. o Educate non-members about the membership programs and encourage card enrolments. Show less



Macdonalds Restaurant

• United States
• Restaurants

• Supervisor of Customer Service

  • Aug 2014 - Nov 2015

  o Improving Customer Service standards for the store. o Resolving Customer Concerns. o Order Taking. o Interaction with Customer during Dine in & collect their feedback. o Complaint/Concerns handling, o Improving Customer Service standards for the store. o Resolving Customer Concerns. o Order Taking. o Interaction with Customer during Dine in & collect their feedback. o Complaint/Concerns handling,