Experience

Gayatri Vidya Parishad College of Engineering (Autonomous)
• India
• Higher Education
• 1 - 100 Employee
• Office Assistant

  • Oct 2017 - Present


Genpact

• United States
• Insurance
• 1 - 100 Employee

• Process Associate

  • Feb 2015 - Jul 2016

  • Analyzing the Google accounts of customers who had lost access. • Return the recovered account after thorough investigation to the rightful owner. • Delivering high-quality customer experience with an eye to detail, while adhering to the SLA within TAT. • Analyzing the Google accounts of customers who had lost access. • Return the recovered account after thorough investigation to the rightful owner. • Delivering high-quality customer experience with an eye to detail, while adhering to the SLA within TAT.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Executive

  • Feb 2007 - Nov 2012

   Resolving customer queries through mails and e-mails promptly and ensuring first time resolution.  Resolving billing disputes of customers.  Assisting the manager in quality audits.  Assist the team by floor walking and detecting the potential errors while resolving customer queries.  Delivering high-quality customer experience, while adhering to the SLA within TAT.  Managing the accounts by proper and accurate guidelines to ensure fair credit reporting to credit… Show more  Resolving customer queries through mails and e-mails promptly and ensuring first time resolution.  Resolving billing disputes of customers.  Assisting the manager in quality audits.  Assist the team by floor walking and detecting the potential errors while resolving customer queries.  Delivering high-quality customer experience, while adhering to the SLA within TAT.  Managing the accounts by proper and accurate guidelines to ensure fair credit reporting to credit bureaus.  Updating and correcting the credit history of customers.  Validating the sales documents to fund the merchants who are tied up with the institution.  Maintaining Productivity and Quality in terms of customer service.  Consistently maintaining quality both in external and internal audits. Show less  Resolving customer queries through mails and e-mails promptly and ensuring first time resolution.  Resolving billing disputes of customers.  Assisting the manager in quality audits.  Assist the team by floor walking and detecting the potential errors while resolving customer queries.  Delivering high-quality customer experience, while adhering to the SLA within TAT.  Managing the accounts by proper and accurate guidelines to ensure fair credit reporting to credit… Show more  Resolving customer queries through mails and e-mails promptly and ensuring first time resolution.  Resolving billing disputes of customers.  Assisting the manager in quality audits.  Assist the team by floor walking and detecting the potential errors while resolving customer queries.  Delivering high-quality customer experience, while adhering to the SLA within TAT.  Managing the accounts by proper and accurate guidelines to ensure fair credit reporting to credit bureaus.  Updating and correcting the credit history of customers.  Validating the sales documents to fund the merchants who are tied up with the institution.  Maintaining Productivity and Quality in terms of customer service.  Consistently maintaining quality both in external and internal audits. Show less



Acclaris Business Solutions Pvt. Ltd

• Senior Process Associate

  • Aug 2006 - Dec 2006

   Processing and auditing reimbursement claims for employee benefit accounts.  Processing and auditing reimbursement claims for employee benefit accounts.



CITI FINANCIAL

• United States
• Financial Services
• 1 - 100 Employee

• Operations Executive

  • Jun 2004 - Jul 2006

   Handling the functions of scrutiny and processing of applications for personal loans right from login to disbursal stage within specified TAT.  Correctness of documentation.  Checking and disbursal of files without errors to head office.  Onward transmission of application to the head office.  Maintaining MIS reports concerning to logins and disbursement of files.  Assisting the branch manager in monitoring office operations.  Handling the functions of scrutiny and processing of applications for personal loans right from login to disbursal stage within specified TAT.  Correctness of documentation.  Checking and disbursal of files without errors to head office.  Onward transmission of application to the head office.  Maintaining MIS reports concerning to logins and disbursement of files.  Assisting the branch manager in monitoring office operations.



Pearl Bottling Private Limited of Pepsico

• Commercial Assistant

  • Dec 1999 - May 2003

   Ensuring smooth flow of Inbound - Outbound & storage of material from, to and in the warehouse.  Attending Customer Calls and ensure the stock is dispatched within stipulated time.  Planning targets with the sales manager and motivating the team.  Generating Management reports  Preparation of Sales documents (Gate Passes, Excise Invoice, Cash Bills, Credit Bills and Commercial Tax Way Bills)  Updating of stock ledgers.  Shipment of stock to stockpoints, depots… Show more  Ensuring smooth flow of Inbound - Outbound & storage of material from, to and in the warehouse.  Attending Customer Calls and ensure the stock is dispatched within stipulated time.  Planning targets with the sales manager and motivating the team.  Generating Management reports  Preparation of Sales documents (Gate Passes, Excise Invoice, Cash Bills, Credit Bills and Commercial Tax Way Bills)  Updating of stock ledgers.  Shipment of stock to stockpoints, depots and dealers.  Preparation of daily as well as monthly Central Excise Duty Reports. Show less  Ensuring smooth flow of Inbound - Outbound & storage of material from, to and in the warehouse.  Attending Customer Calls and ensure the stock is dispatched within stipulated time.  Planning targets with the sales manager and motivating the team.  Generating Management reports  Preparation of Sales documents (Gate Passes, Excise Invoice, Cash Bills, Credit Bills and Commercial Tax Way Bills)  Updating of stock ledgers.  Shipment of stock to stockpoints, depots… Show more  Ensuring smooth flow of Inbound - Outbound & storage of material from, to and in the warehouse.  Attending Customer Calls and ensure the stock is dispatched within stipulated time.  Planning targets with the sales manager and motivating the team.  Generating Management reports  Preparation of Sales documents (Gate Passes, Excise Invoice, Cash Bills, Credit Bills and Commercial Tax Way Bills)  Updating of stock ledgers.  Shipment of stock to stockpoints, depots and dealers.  Preparation of daily as well as monthly Central Excise Duty Reports. Show less