Rajesh Raphail

System Support Specialist at Hermes Medical Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English -
  • Hindi -
  • Malayalam -
  • Tamil -
  • Kannada -
Skills

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Leon Grant

Was a pleasure working with Rajesh, always ready and willing to help whenever needed. Had a polite, calm and assured attitude. Also communicated updates on any jobs he helped me with.

Ravinder Thumber

Rajesh has been brilliant network team member and I can highly recommend him to any organisation. He is very genuine guy and true solution finder, also really dedicated towards his work. Excellent network technologies skills.

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Credentials

  • Yellow Belt Certification
    King's Academy
    Jul, 2017
    - Sep, 2024
  • ITIL V3
    ITIL Certified
    Dec, 2007
    - Sep, 2024
  • CCNA
    Cisco
  • MCSE in Windows Server 2012
    Microsoft
  • PRINCE2
    AXELOS Global Best Practice

Experience

  • Hermes Medical Solutions
    • Sweden
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • System Support Specialist
      • Mar 2022 - Present

      Hermes Medical Solutions offers software solutions for diagnosis within Molecular Imaging. The solution is Server based and existing clients on the hospitals are used to connect Remote Applications through Remote Desktop Services or Citrix. As a System Support Specialist my responsibility lies in Pre-Installation, Stage and Configuration of all new Hermes systems delivered in Europe and APAC on VMWare and Microsoft Azure Cloud Platforms. Responsible for blueprint installation and manuals of Windows and Unix based servers. Setting up Microsoft Deployment Services to automate the setup for global distribution is my current goal. The full Enterprise solution which serves an entire region of hospitals and consists of: Load-balanced GPU powered Application servers running on Wintel and Unix Based Server Operating Systems. Configuring Linux servers in a failover setup hosting PostgreSQL and storage. Configuration of Additional Direct-attached storage (DAS) to the Linux servers. Integration with existing PACS or RIS. Integration with customer AD and credential delegation for Single Sign On. In collaboration with with Project Manager leading the Systems Development and Delivery Projects and contribute for the Project Life Cycle. Managing customer annual Preventive Maintenance visits. Providing professional customer focused service through the projects and lifecycle of 3rd line support cases. Actively supporting System Development team with field experience, best practice, and knowledge sharing. Assisting sales team in quote preparations, demonstrations, and Request for Quotes (RFQ). Show less

  • King's College Hospital NHS Foundation Trust
    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • ICT Advanced Technical Engineer Specialist
      • Dec 2019 - Mar 2022

      ICT’s lead technical support specialist responsible for centrally supported networked infrastructure, including Data Network Switches, Storage Area Network, Archiving and Virtualisation and Servers, providing strategic advice to ICT Management as and when required;To act, with others, as an ICT System Administrator for all key Enterprise Servers;To be the responsible ICT System Manager for specific highly specialised Trust-wide support services including [but not limited to] the Trust’s Central Information LifecycleManagement and Archiving System (ILM);To undertake network storage services/server architecture development andmanage/implement related departmental projects as defined and agreed in specific objectives from time to time;To regularly externally research and review/audit the status of Trust-wide data and voice network services in order to identify, document and report on what could be complex technical issues that may impact operational effectiveness and the efficient delivery of the ICT Service;To provide specialist technical advice, guidance and support to the ICT Security Manager and ICT Operations Manager on all aspects of voice and data network, Data Storage Security, including backup/restore architectures, strategies and implementation.Primarily be responsible for the operation and support of Video distribution on the network e.g Video Conferencing and multicasting.Responsible for the day to day maintenance Trust’s Data Infrastructure and information systems example email system, firewall for internet connection, file and print services and desktop assets. Show less

    • ICT Network Infrastructure Engineer
      • Aug 2017 - Mar 2022

      • Supporting Trust’s Data Infrastructure and information systems.• Responsible for the maintenance of Trust wide, cross site data network including routers, switches, application servers and cabling.• Deal with complex information from manufactures/suppliers of ICT equipments.• Manage complex technical issues that affect function of the data infrastructure.• Regularly test and evaluate highly complex ICT devices and appliances used on the data network.• Give complex technical advice and assistance to user departments and departmental system managers• Liaise with Third Party suppliers on highly complex technical matters• Communicate highly complex technical subjects to Technical Analyst in the Trust.• Research into how the latest developments in ICT would be useful to the Trust.• Provide specialist support on new and emerging Information & Communication Technology implemented in the Trust, for example Voice over IP and Video Conferencing.• Deliver departmental as well as organisational level projects.• Deal with escalations for Trust users on local support issues.• Implement policies that will impact at both departmental and organisational level, be short or long term.• To assist in the training of end users of complex ICT systems where needed.• To assist with procurement Network related assets.• To assist with managing electronic data backup and storage. Show less

    • ICT Technical Analyst Higher Level
      • Aug 2016 - Jul 2017

      * Responsible for the maintenance Trust's Infrastructure including the client software for email and other Trust approved applications.* Demonstrated significant role in deploying All Scripts Sunrise EPR application in across the Trust during August 2016.* Supported internal customers to provide advice and support of IT hardware, systems and softwares such as Sunrise EPR, Docman, CRIS, PACS, ICCA, TQuest, MedTrack, Olympus, Clinical Review Portal, BadgerNet, Pims, Galaxy and other clinical applications.* Supporting various Clinical IT teams such as Radiology IT, Renal IT and Pathology IT systems.* Undertook local operational tasks that are essential to keep local IT services working smoothly.* Experience of providing IT technical support in a multi-sites such as Princess Royal University Hospital, Orpington Hospital, Queen Mary's Hospital, Beckenham Beacon and Sidcup within the organisation.* Give complex expert technical advice and assistance to user departments and departmental system managers. * Liaise with Third Party suppliers on complex technical matters.Communicate complex technical subjects to fellow ICT Analyst Specialists in the Trust. * Research into how the latest developments in ICT would be useful to the Trust. Test and evaluate complex ICT devices and appliances. * Provide quality network systems and deal with complex technical problems across Trust along with GP practices and Clinicians.. * Deal with technical issues that affect function of the data infrastructure. Train and develop their ICT skills through in-house training. * Provide specialist support on new and emerging Information & Communication Technology implemented in the Trust for example Voice over IP and wireless LAN such as network point fault detection, cabinet patching and cabling.* Maintain and develop the current network infrastructure, switches and servers. Managing resources within the ICT department. Deliver departmental as well as organisational level projects. Show less

  • Solistech Solutions Ltd
    • ICT Support Analyst
      • Sep 2015 - Jul 2016

      Was part of a team of five engineers visiting GP sites across Surrey. Troubleshooting of enterprise Solaris based & Intel-based Windows 2000, 2003 servers and CISCO networking equipment. Working knowledge on Cisco Wired/Wireless phone and other equipment. Provided first second and third line management, hardware-software installation and upgrade Assisted with a Win7/Office 2010 rollout and to back-fill on the service desk to field 1st and 2nd line calls from call logging systems in a Windows Server 2008 R2 Active Directory This entailed installing new desktop's Windows 7 operating system, configuring and troubleshooting printer related problem, outlook, clinical application. Desktop and peripheral support, maintenance and stock control Ensured all electrical components and cabling were safe Understood and implemented all company policies and procedures Provided additional support, training and other duties as identified Set up passwords, Security and configuration of shared devices, Departmental Drives. Installed, configured and deployed Anti-virus on PCs. Show less

  • Thomson Reuters
    • Canada
    • Software Development
    • 700 & Above Employee
    • Senior Systems Engineer
      • Jan 2012 - Sep 2015

      Troubleshooting and Support of enterprise environment with UNIX based Solaris, HP UNIX, and Linux & Intel-based Windows 2000, 2003 servers and CISCO networking equipments. Handle ongoing maintenance e.g., service pack installations, hot fixes, software upgrades, etc. User account and Group management and permission. Disk and Filesystems administration.System resource utilization including optimal performance and management. Monitoring automatic backups taken through Tivoli Storage Manager (TSM) and taking manual backups as and when required. Set up Software installation environment with install / configuration / removal of software. Handling trouble ticket queue, responding to proactive monitoring alerts and execution of change controls, routine maintenance, performance monitoring, tuning and system diagnostics. Show less

    • Senior Operations Contoller
      • Jan 2009 - Dec 2011

      Ensuring the processes under ITIL service delivery model. 24x7 rotational support for offshore/remote on Incident Management, Change Management, and Problem Management followed by participation in weekly operations reviews. Interaction with 3rd party vendors, Application teams and senior domestic engineers as necessary to optimally perform job responsibilities. Participate in post mortem process for problems as appropriate. Participates in testing and evaluation of new technologies to ensure compatibility and functionality. Incident Management: All incidents logged are monitored, resolved within the given SLA. Providing work-around (business – continuity) to all incidents where resolution time gets extended. 24/7 Systems Management Support for Thomson Reuters Data Center. Show less

  • Thomson Financial
    • Financial Services
    • 500 - 600 Employee
    • Systems Engineer
      • Feb 2007 - Dec 2008

      Hands on experience Working in Production Environment. User creation and authentication. Administrating High End Critical Banking Production Servers which involves day to day activities like Installation, Configuration, Backup & Restore, User Accounts, Permission, Server Performance Monitoring, Repairs, Troubleshooting and Connectivity issues. Hands on experience Working in Production Environment. User creation and authentication. Administrating High End Critical Banking Production Servers which involves day to day activities like Installation, Configuration, Backup & Restore, User Accounts, Permission, Server Performance Monitoring, Repairs, Troubleshooting and Connectivity issues.

  • iGATE Global Solutions
    • Executive - IT
      • Jul 2004 - Feb 2007

      • 24/7 Systems Management and 3rd line Support for ING Vysya Banks Data Center. • Handling vendor escalations effectively, conducting customer reviews, and improve upon business aligned IT service quality. • Working on AIX, SOLARIS AND LINUX Operating Systems. • Performed Server Migration and Hardening. • Supported and prepared the checklists for day to day activities like taking Backups, migration of servers to production. • Backup and restoration using DAT Drives, SDLT drive and Ultrium. • Scheduling jobs using cron utility command • Administrating Tivoli Storage Manager 5.1 for Backups & Restore (basic) • Managing IBM Ultrium Tape Library 3583 • Scheduling backups • Restoration as per users' request & tape management. • Level – 1 Database support for GT.M – SANCHEZ database • Refreshing, Purging & Re-Organizing Database • Version up gradation Show less

  • RPS Technologies
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Jan 2004 - Jul 2004

      As a Technical Support Engineer my responsibilities includes Administration & management of LAN / WAN, Operating Systems like WIN 2000, 2003, WIN NT4.0, UNIX. Upgradation of servers and installation of servers with RAID 5 configurations. Administering MS Exchange Server for mail processing, User maintenance and backup maintenance. Administering Symantec Antivirus Console Server centrally, protecting branches from Virus threats. Installation, configuration and administration of different models of Network Printers, Laser printers and Scanners. Coordination with Vendors for H/W related problems and training the branch personnel on the new module. Show less

  • Chipscape Computers Pvt. ltd
    • Technical Support Executive
      • May 2002 - Dec 2003

      Client: HCL Technologies Client: HCL Technologies

Education

  • Kuvempu Vishwavidyanilaya
    B.Sc, Information Technology
    2009 - 2012
  • Adichunchanagiri Polytechnic
    Diploma, Computer Science & Engg
    1999 - 2002
  • St.Martha's High School

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