Experience

The Grand Magrath Hotel - India

• Hospitality
• 1 - 100 Employee

• Executive Housekeeper

  • Dec 2022 - Present

  Colonial style luxury Hotel, Located in the heart of city Bengaluru. With 72 room keys, Rooftop Pool,Restaurants & 8 Banquets. Reported to General Manager CORE WORK ACTIVITIES • Handling the entire Housekeeping and Laundry operations. • Fully involving the Renovation activities – Guest rooms and Public area • Implements FOEs for Rooms and Public Area by identifying non-compliance and conduct corrective actions. • Facilitates daily operations in Rooms and… Show more Colonial style luxury Hotel, Located in the heart of city Bengaluru. With 72 room keys, Rooftop Pool,Restaurants & 8 Banquets. Reported to General Manager CORE WORK ACTIVITIES • Handling the entire Housekeeping and Laundry operations. • Fully involving the Renovation activities – Guest rooms and Public area • Implements FOEs for Rooms and Public Area by identifying non-compliance and conduct corrective actions. • Facilitates daily operations in Rooms and Public Area. • Identify training requirements of the team, operation and coordinates with HR training department. • Creates Daily Operational Housekeeping Forms in line with the approved Hotel Housekeeping procedures. • Conduct inspections of Rooms and Public Area. • Maintain the housekeeping budget, providing billing summaries and expenses incurred in Rooms and Public Area Operations. • Closely Coordinates with Engineering Department for all the maintenance and snag list inspections of Guestrooms, Offices and Public Spaces. • Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel. • Coordinate with casual manning company for regular Public Area staffing and banquet events requirements for HK staffing. Show less Colonial style luxury Hotel, Located in the heart of city Bengaluru. With 72 room keys, Rooftop Pool,Restaurants & 8 Banquets. Reported to General Manager CORE WORK ACTIVITIES • Handling the entire Housekeeping and Laundry operations. • Fully involving the Renovation activities – Guest rooms and Public area • Implements FOEs for Rooms and Public Area by identifying non-compliance and conduct corrective actions. • Facilitates daily operations in Rooms and… Show more Colonial style luxury Hotel, Located in the heart of city Bengaluru. With 72 room keys, Rooftop Pool,Restaurants & 8 Banquets. Reported to General Manager CORE WORK ACTIVITIES • Handling the entire Housekeeping and Laundry operations. • Fully involving the Renovation activities – Guest rooms and Public area • Implements FOEs for Rooms and Public Area by identifying non-compliance and conduct corrective actions. • Facilitates daily operations in Rooms and Public Area. • Identify training requirements of the team, operation and coordinates with HR training department. • Creates Daily Operational Housekeeping Forms in line with the approved Hotel Housekeeping procedures. • Conduct inspections of Rooms and Public Area. • Maintain the housekeeping budget, providing billing summaries and expenses incurred in Rooms and Public Area Operations. • Closely Coordinates with Engineering Department for all the maintenance and snag list inspections of Guestrooms, Offices and Public Spaces. • Attends necessary meetings, both departmentally and inter-departmentally, to ensure proper communication is fostered to ultimately benefit the operation and service of the hotel. • Coordinate with casual manning company for regular Public Area staffing and banquet events requirements for HK staffing. Show less



Ramada by Wyndham Bengaluru Yelahanka

• India
• Hospitality
• 1 - 100 Employee

• Housekeeping Manager (HOD)

  • Jul 2022 - Dec 2022

  •Participates in the development of business strategies for the rooms division which are aligned with the overall objectives of the Hotel. •Develop and implements business strategies for the Housekeeping Department •Monitors status regularly and adjusts strategies as appropriate •Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public areas are spotless and continually restocked and straightened. •Develops and implements… Show more •Participates in the development of business strategies for the rooms division which are aligned with the overall objectives of the Hotel. •Develop and implements business strategies for the Housekeeping Department •Monitors status regularly and adjusts strategies as appropriate •Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public areas are spotless and continually restocked and straightened. •Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals •Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate •Inspects rooms, public areas and back-of-house areas continually •Determine appropriate staffing levels for forecasted business and schedules employees accordingly •Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis •Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies etc •Manages operation of (and/of) outsourced relationship with laundry •Monitors assigned departments with compliance to safety standards •Co-ordinates room availability with the Front Office Manager •Co-ordinates room maintenance with the Chief Engineer •Develops and implements strategies and practices which support employee engagement. •Recruits and selects qualified candidates •Provides employees with the orientation and training needed to understand expectations and perform job responsibilities •Communicates performance expectations and provides employees with on-going feedback. •Monitors the response on guest comment cards; identifies problem areas and formulates solutions.Secures keys in accordance with Hotel’s key management policy. •Supervises “Lost and Found” Department. •Ensures that all employees follow safety rules and procedures Show less •Participates in the development of business strategies for the rooms division which are aligned with the overall objectives of the Hotel. •Develop and implements business strategies for the Housekeeping Department •Monitors status regularly and adjusts strategies as appropriate •Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public areas are spotless and continually restocked and straightened. •Develops and implements… Show more •Participates in the development of business strategies for the rooms division which are aligned with the overall objectives of the Hotel. •Develop and implements business strategies for the Housekeeping Department •Monitors status regularly and adjusts strategies as appropriate •Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public areas are spotless and continually restocked and straightened. •Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals •Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate •Inspects rooms, public areas and back-of-house areas continually •Determine appropriate staffing levels for forecasted business and schedules employees accordingly •Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis •Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies etc •Manages operation of (and/of) outsourced relationship with laundry •Monitors assigned departments with compliance to safety standards •Co-ordinates room availability with the Front Office Manager •Co-ordinates room maintenance with the Chief Engineer •Develops and implements strategies and practices which support employee engagement. •Recruits and selects qualified candidates •Provides employees with the orientation and training needed to understand expectations and perform job responsibilities •Communicates performance expectations and provides employees with on-going feedback. •Monitors the response on guest comment cards; identifies problem areas and formulates solutions.Secures keys in accordance with Hotel’s key management policy. •Supervises “Lost and Found” Department. •Ensures that all employees follow safety rules and procedures Show less



Wildlife Luxuries India Pvt. Ltd

• Nagpur, Maharashtra, India

• Assistant Manager Housekeeping & Laundry (HOD)

  • May 2022 - Jul 2022

  • Acting as head of department, overseeing pre opening team of 5 Housekeeping Supervisor's, 20+ HK associates. supervising Housekeeping/Laundry operations. • Operate within departmental budgets through effective stock and cost controls and well managed schedule. • Support departmental targets and objectives, work schedules, budgets, and policies and procedures. • Ensure consistently high operating standards in every area of HK and Laundry, as identified by the hotel brand standards… Show more • Acting as head of department, overseeing pre opening team of 5 Housekeeping Supervisor's, 20+ HK associates. supervising Housekeeping/Laundry operations. • Operate within departmental budgets through effective stock and cost controls and well managed schedule. • Support departmental targets and objectives, work schedules, budgets, and policies and procedures. • Ensure consistently high operating standards in every area of HK and Laundry, as identified by the hotel brand standards • Perform routine inspections of all Housekeeping areas & report any issues to the General Manager. • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security. and making sure that sups Conducting monthly inventories. • Monitor the appearance, standards, and performance of all HK Team Members with an emphasis on training and team work. • Ensure team members have an up-to-date knowledge of all room categories and amenities • Assist the General Manager to maintain excellent communication and work relationships in all hotel areas and with guests, external customers and suppliers. Making Supervisors roster and ensuring staffing levels cover as per our business demands. • Ensuring ongoing training to support and communication meetings are conducted. Manage staff performance issues in compliance with company policies and procedures • Support managing, training and developing the team. Provide excellent guest service. Assist other departments wherever necessary. Show less • Acting as head of department, overseeing pre opening team of 5 Housekeeping Supervisor's, 20+ HK associates. supervising Housekeeping/Laundry operations. • Operate within departmental budgets through effective stock and cost controls and well managed schedule. • Support departmental targets and objectives, work schedules, budgets, and policies and procedures. • Ensure consistently high operating standards in every area of HK and Laundry, as identified by the hotel brand standards… Show more • Acting as head of department, overseeing pre opening team of 5 Housekeeping Supervisor's, 20+ HK associates. supervising Housekeeping/Laundry operations. • Operate within departmental budgets through effective stock and cost controls and well managed schedule. • Support departmental targets and objectives, work schedules, budgets, and policies and procedures. • Ensure consistently high operating standards in every area of HK and Laundry, as identified by the hotel brand standards • Perform routine inspections of all Housekeeping areas & report any issues to the General Manager. • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security. and making sure that sups Conducting monthly inventories. • Monitor the appearance, standards, and performance of all HK Team Members with an emphasis on training and team work. • Ensure team members have an up-to-date knowledge of all room categories and amenities • Assist the General Manager to maintain excellent communication and work relationships in all hotel areas and with guests, external customers and suppliers. Making Supervisors roster and ensuring staffing levels cover as per our business demands. • Ensuring ongoing training to support and communication meetings are conducted. Manage staff performance issues in compliance with company policies and procedures • Support managing, training and developing the team. Provide excellent guest service. Assist other departments wherever necessary. Show less



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Housekeeping & Laundry Supervisor

  • Jan 2018 - Mar 2021

  • Assign guest rooms and common areas for housekeeping staff. • Responsible for overseeing general cleaning of rooms, pantry, corridors and heart of the house area of the floor. • Inspect rooms and common areas for cleanliness, Obtains list of rooms to be cleaned and list of prospective check-outs. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Supervises Housekeeping and all related areas in the absence of the Housekeeping… Show more • Assign guest rooms and common areas for housekeeping staff. • Responsible for overseeing general cleaning of rooms, pantry, corridors and heart of the house area of the floor. • Inspect rooms and common areas for cleanliness, Obtains list of rooms to be cleaned and list of prospective check-outs. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Supervises Housekeeping and all related areas in the absence of the Housekeeping Manager. • Ensure that ongoing training program is in place addressing quality and safety standards • Responsible for overseeing of Service Providers daily/ weekly/ monthly cleaning schedule and ensuring work completion as per Hotel standard and (SOW) Scope of Work prescribed in the contract. • Monthly making store requisition to order of guest room general supplies, chemicals, tea amenities, & etc. • Supervises Housekeeping and all related areas in the absence of the Housekeeping Manager. • Works effectively with the Engineering department on guest room maintenance needs. • Investigates complaints regarding housekeeping service, lost found and equipment, and takes corrective action. • Ensuring laundered linen required by the room attendant on the floor to run the operation is met on time with highest possible standards, Conducting monthly linen and uniform inventory and submits the report to HK manager. • HK manger in enforcing policies, procedures, rules and regulation as per the hotel standards. • Liaison between The Oryx Airport hotel and (QACC) Qatar aircraft catering company to ensure that all linen and uniform are received in good condition and without any discrepancies in the count. • Responsible for deliver training to relevant personnel on uniform fitting, uniform wearing, and grooming standards. Show less • Assign guest rooms and common areas for housekeeping staff. • Responsible for overseeing general cleaning of rooms, pantry, corridors and heart of the house area of the floor. • Inspect rooms and common areas for cleanliness, Obtains list of rooms to be cleaned and list of prospective check-outs. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Supervises Housekeeping and all related areas in the absence of the Housekeeping… Show more • Assign guest rooms and common areas for housekeeping staff. • Responsible for overseeing general cleaning of rooms, pantry, corridors and heart of the house area of the floor. • Inspect rooms and common areas for cleanliness, Obtains list of rooms to be cleaned and list of prospective check-outs. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Supervises Housekeeping and all related areas in the absence of the Housekeeping Manager. • Ensure that ongoing training program is in place addressing quality and safety standards • Responsible for overseeing of Service Providers daily/ weekly/ monthly cleaning schedule and ensuring work completion as per Hotel standard and (SOW) Scope of Work prescribed in the contract. • Monthly making store requisition to order of guest room general supplies, chemicals, tea amenities, & etc. • Supervises Housekeeping and all related areas in the absence of the Housekeeping Manager. • Works effectively with the Engineering department on guest room maintenance needs. • Investigates complaints regarding housekeeping service, lost found and equipment, and takes corrective action. • Ensuring laundered linen required by the room attendant on the floor to run the operation is met on time with highest possible standards, Conducting monthly linen and uniform inventory and submits the report to HK manager. • HK manger in enforcing policies, procedures, rules and regulation as per the hotel standards. • Liaison between The Oryx Airport hotel and (QACC) Qatar aircraft catering company to ensure that all linen and uniform are received in good condition and without any discrepancies in the count. • Responsible for deliver training to relevant personnel on uniform fitting, uniform wearing, and grooming standards. Show less



Hyatt Regency Mumbai

• India
• Hospitality
• 1 - 100 Employee

• Desk Coordinator

  • Dec 2012 - Dec 2017

  • Depth knowledge in handling guest request and housekeeping operations. • Responsible for departmental keys and guest room master cards. • Responsible for all calls coming to the desk and to convey the right message to the right person. • Maintaining records related to day to day operations of housekeeping. • Special arrangements for VIPs and VVIPs, Attending guest complaints. • Daily making discrepancy report in the morning & afternoon. • Assign deep cleaning schedule as… Show more • Depth knowledge in handling guest request and housekeeping operations. • Responsible for departmental keys and guest room master cards. • Responsible for all calls coming to the desk and to convey the right message to the right person. • Maintaining records related to day to day operations of housekeeping. • Special arrangements for VIPs and VVIPs, Attending guest complaints. • Daily making discrepancy report in the morning & afternoon. • Assign deep cleaning schedule as per SOP’s to the housekeeping staff. • Interacting with the guests for feedback. • Maintained all stock and equipment used in housekeeping. • Handling Lost & Found – Perishable, non-valuable, valuable. • To control, analyze triton escalations and accurate posting of minibar consumption. • Worked as a full-time desk controller.

• Housekeeping Associate

  • Nov 2010 - Dec 2012

  Carry out routine inventories of linen, amenities and minibar supplies as instructed by team leaders. Ensure no wastage / spoilage of supplies and amenities Use of all equipment in a correct manner to prevent any damage Carry out assigned duties as per operational standards Ensure guest preferences / complaints are conveyed to Team Leaders and recorded. Comply with all safety and security measures Follow all policies of the organization Attend… Show more Carry out routine inventories of linen, amenities and minibar supplies as instructed by team leaders. Ensure no wastage / spoilage of supplies and amenities Use of all equipment in a correct manner to prevent any damage Carry out assigned duties as per operational standards Ensure guest preferences / complaints are conveyed to Team Leaders and recorded. Comply with all safety and security measures Follow all policies of the organization Attend all trainings as per training calendar. Follow organizational grooming standards. Ensuring redressal of any complaints / issues.