Experience

BLOM IT SERVICES PRIVATE LIMITED

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Team Lead

  • Feb 2023 - Present



HAYS BUSINESS SOLUTIONS PRIVATE LIMITED

• Gurgaon, Haryana, India

• Team Lead

  • Apr 2019 - Sep 2021

  • Manage a team of approx. 25 team members of HR shared services and Payroll Chat process and ensure that all key metrics of performance as per the Client SLA are met and exceeded. • Responded and resolved customer telephone inquiries regarding payments deadlines and operation related. • Built strong working relationships and liaise with internal and external departments including client service and other operations teams to obtain the necessary documentation to meet internal account opening guidelines and requirements. • Ensured that all customer information obtained is consistent with company policy and procedures and satisfies requirements. • Ensured that all requests are prioritized, resolved within agreed timeframes, work-flow pipeline optimized, priorities identified early and issues escalated accordingly. • Identified operational issues and devised goals and plans to address them. • Assigned tasks to individuals and departments. • Divided tasks appropriately according to teams. • Monitored progress within each department toward goal attainment, utilizing measurable data in spreadsheet applications. • Conducted analysis of progress and held monthly meetings regarding goals and tasks. • Coordinated departments to focus on goal plans. • Drafted and submitted written memorandums and reports regarding progress. • Held monthly task completion contests to encourage staff. • Innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the project or lateral movement • Manage team performance and responsible for the overall development of the team. • Manage and strengthen Client Relationship. • Handle escalated clients calls and CCRP and guide the agents to take calls. Show less



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Subject Matter Expert

  • Mar 2017 - Mar 2019

  • Handle the complete recruitment cycle and act as an active coordinator between the client and the candidate. Involve End to End process of recruitment. • Mentoring and training up junior and new associates.Arranging & chairing weekly team meetings, focusing on targets & achievements.• Making daily SLA reports.• Doing 50% quality audits of the process.• Making leave planner also for the team.• Handling queries on calls within the team as well as with clients.• Responsibility to manage the updates & SOP’S. Show less

• HR Administrator

  • Mar 2013 - Aug 2017

  • Complete working knowledge of people soft HR Module.• Sourcing the relevant profiles using sourcing methodologies like job portals, LinkedIn. • Generating offer letters, updating hire details, transfer letters and processing cases related to employee life cycle.• Managing all the workbasket of Self-service like name change, marital status change, location change, reference and termination.• Active member for calibration and supporting quality team in quality audits of HR processes.• Adhering to the SLA'S agreed and timely delivery of tasks assigned. Show less



ICICI Prudential Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• Executive Administrative Assistant

  • Jan 2012 - Nov 2012

  • Act as the point of contact between the executives and internal/external staff. • Undertake the tasks of receiving calls, take messages and routing correspondence • Handle requests and queries appropriately • Maintain diary, arrange meetings and appointments and provide reminders • Make travel arrangements • Take dictation and minutes and accurately enter data • Monitor office supplies and research advantageous deals or suppliers • Produce reports, presentations and briefs • Develop and carry out an efficient documentation and filing system Show less