Rajesh Karunanithi
Branch Manager at Thrifty Car and Van Rental- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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Tamil Native or bilingual proficiency
Topline Score
Bio
Credentials
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Sales Enablement
LinkedInJul, 2022- Nov, 2024 -
Converting Face-to-Face Training into Digital Learning
LinkedInJun, 2021- Nov, 2024 -
Information Technology Infrastructure Library
ITIL CertifiedMar, 2012- Nov, 2024 -
Dell Advanced Resolution Expert
DellJun, 2010- Nov, 2024 -
Dell Certified Systems Expert
DellJan, 2010- Nov, 2024 -
Dell Certified Trainer
DellApr, 2009- Nov, 2024 -
Microsoft Certified Technology Specialist
MicrosoftMar, 2009- Nov, 2024 -
Appointed Persons in the Workplace Level 2 (VTQ)
ProTrainings Europe LtdMar, 2021- Nov, 2024 -
Health and Safety in the Workplace Level 2 (VTQ)
ProTrainings Europe LtdMar, 2021- Nov, 2024
Experience
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Thrifty Car and Van Rental
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United Kingdom
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Travel Arrangements
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400 - 500 Employee
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Branch Manager
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Aug 2022 - Present
● To oversee the smooth running of the rental branch● Ensure all reservations, bookings and enquiries are handled promptly and efficiently● To meet and exceed customer requirements● Ensure all service level agreements are met● Manage the damage process and ensure staff are fully trained on the process● Identify sales opportunities and motivate the branch team in upselling● Project an upbeat and professional persona at all times
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Lead - Customer Service Representative
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Sep 2019 - Aug 2022
● To be the first point of contact for all CSRs, Service Delivery Agents and Rental Assistants on branch operations.● Fleet utilisation● Branch administration● Manage cost per delivery● Generating and managing drivers schedule● Communicating with Customers to arrange seamless deliveries and collections also setting expectations regarding delivery and collection times.● Managing rental documents and BVRLA mandate audit documentation● To handle corporate rentals including paperwork, answering all customer enquiries, setting expectations and handling exceptions.● Drive all branch KPIs ● Maintain SLA
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REPLICON SOFTWARE (INDIA) PRIVATE LIMITED
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Bengaluru Area, India
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Sales Enablement Manager
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Jul 2017 - Jun 2019
● New hire on boarding ● Produce, train, and coach on product messaging for SMB sales and CSM teams ● Help CSMs in managing churn and improvise on cross sell and upsell opportunities ● Help Account managers to reduce sales cycle by identifying key deal parameters and closing opportunities by handling customer objections ● Working with product management team to understand roadmap and get sales and CSM teams aligned with updates ● Working with product marketing team to strategize marketing activities to accelerate leads ● Working with leadership team in understanding business strategies, and create, train and drive training sessions that gets team aligned to achieve various organization goals ● Facilitate training sessions on product updates, packaging and new features to SMB sales and CSM Teams ● Design and deliver training for customer messaging on Replicon's Time Intelligence products ● Customize client presentations based on different use case scenarios. ● Perform customer needs assessment and coordinated resolution. ● Produce regular Sales and Churn reports to evaluate performance, adjust strategies and maintain agile, sustainable operations. ● Create, manage and execute business plan and communicate company vision and objectives to motivate teams. ● Acted as single point for of contact for all content and knowledge support required by 40+ Customer Success and Account Managers
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Channelplay Limited
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India
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Advertising Services
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700 & Above Employee
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Community Manager - Team Lead at Microsoft
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Nov 2016 - Jul 2017
● Lead a team of trainers to deliver Product, Sales and Soft Skills training to employees and channel partner across South India ● Creating content for product training, competition comparison, sales scripts and web-based training ● Creating training calendar for South India Microsoft Partners and In-store promoters ● Conducting classroom training on sales and presentation skills for Microsoft retail partners and promoters ● Managing knowledge level of all Microsoft promoters in handling customer objections during sales and hence exceeding customer expectations ● Driving sales targets of Microsoft CCG products in South India with team interactions and partner engagements ● Maintaining interaction with key stakeholders of Microsoft and Retail Partnership firms on product/sales training requirements. ● Oversee 100+ team members with an effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
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Hewlett Packard India (Xylem)
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Bangalore
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Lead Trainer
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Apr 2013 - Nov 2016
● Lead a team of trainers to deliver Product, Sales and Soft Skills training for all employees and channel partners across South India ● Creating content for new product launch training, sales scripts and web-based training ● Creating training calendar for South India HP Partners and In-store promoters ● Creating training calendar for PAN India Reliance Digital IT sales promoters training on HP consumer products and sales techniques ● Managing knowledge level of all HP promoters in handling customer objections during sales and hence exceeding customer expectations. ● Manage and drive 80+ promoters and sales associates in achieving sales targets. ● Worked with Retail sales team and channel partners to increase sales and brand loyalty.
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Sutherland Global Services
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Chennai
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Functional Specialist P&P
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Oct 2006 - Oct 2012
● Trained contact centre technical support representatives in exceeding customer expectations by providing best in class technical support ● Induct new trainers and train them on delivery and presentation skills. ● Mastered technical expertise with new products and shared knowledge gained to conduct and develop New Product training modules. ● Trained new hire candidates on troubleshooting HP/Dell hardware ● Trained new hires on selling Dell-On-Call premium support contracts and AT&T ConnecTech premium support contracts to US/EMEA Customers by handling sales objections ● Trained new hire candidates on troubleshooting AT&T networks ● Managed new hire teams and production teams in achieving sales targets and customer experience scores ● Ensured 100% throughput for all batches ● Onsite Experience: Managed training operations for AT&T ConnecTech in Davao, Philippines.
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Education
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2016 - 2019
Alliance University
EPGDM, Business Analytics -
2000 - 2002
Jaigopal Garodia Vivekananda Vidhyalaya
SSLC, Computer Science -
1988 - 2000
Air Force School
HSC
Community
