Experience

Erith Group
• United Arab Emirates
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Marketing Manager

  • Mar 2023 - Present


Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Selling Partner Support Mentor

  • Aug 2021 - Mar 2023

  • Mentored and coached Newly hired batches as well as teams using the Adaptive Coaching Mechanism and provided real-time feedback to enhance their process knowledge and technical skills.• Guided Mentees on company policies, technical procedures, and quality standards through calls and emails to improve catalog quality.• Contributed to the establishment of standard operating procedures (SOPs), and process controls, and recommended revisions to align with business goals.• Result-oriented and self-directed, successfully managing parallel projects in an unstructured environment.• Utilized problem-solving skills to conduct root cause analysis and identify constraints to recommend solutions.• Conducted audits to ensure adherence to company policies and procedures and maintained high-quality contact handling.• Managed and analyzed team metrics and trackers on a weekly basis, presenting findings to the leadership team to identify areas for improvement.• Proactively identified and implemented strategies to prevent defects, reduce error rates, and enhance efficiency.• Fostered a positive team environment and provided support to team members with challenging contacts as required. Show less

• Selling Partner Support Associate

  • Nov 2018 - Aug 2021

  • Demonstrated effective, clear, and professional written and oral communication with Amazon Sellers and Merchants.• Provided prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.• Acquired proficiency in multiple processes such as M@, FBA, and UPC exemption, and gained hands-on experience in managing operations across various marketplaces, including the North American and European regions.• Maintained a positive and professional demeanor, always portraying the company in a positive light, and effectively managed sensitive issues.• Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.• Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Revised and enhanced company documentation, including Standard Operating Procedures (SOPs), and addressed technical errors and glitches within the tools utilized.• Liaised with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions. Show less



HPCL Visakhapatnam

• Intern

  • Mar 2018 - Apr 2018

  • Assisted in building a comprehensive customer relationship management (CRM) system through the implementation of loyalty card programs. • Conducted daily and weekly interactions with customers and staff to gather insights into their concerns and identified effective solutions. • Analyzed data to understand customer behavior and preferences, and recommended strategies to increase customer engagement and retention. • Collaborated with dealer outlets to promote loyalty cards, resulting in an increase in customer acquisition and sales. • Coordinated with the marketing team to develop and execute promotional campaigns to drive customer engagement and increase loyalty program membership. • Maintained records and reports of customer feedback and program performance to inform future decision-making processes. Show less



Volkswagen India

• India
• Automotive
• 700 & Above Employee

• Intern

  • May 2017 - Jun 2017

  • Actively engaged with customers daily to gather feedback, identify areas for improvement, and ensure elevated levels of customer satisfaction. • Assisted in the development and execution of marketing campaigns to increase brand awareness and promote company initiatives. • Maintained and updated the company's customer contact and mailing lists, ensuring the accuracy and completeness of data. • Conducted research on industry trends and analyzed customer data to identify key insights and opportunities for growth. • Provided support to sales teams by preparing sales reports, analyzing sales data, and generating leads for new business. • Attended training sessions and workshops to gain a deeper understanding of Volkswagen products, services, and processes. • Demonstrated excellent communication, problem-solving, and interpersonal skills while interacting with customers, colleagues, and stakeholders at all levels of the organization. Show less