rajesh goshetty
Salesforce Engagement Manager - Global Service at Aryaka- Claim this Profile
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Topline Score
Bio
Sudheer Dhurjati
Rajesh and I worked together only for a few months. During this short time, I found him to be very professional in his work. He demonstrates great work ethic and undivided attention to the task at hand the time. He is approachable for his customers and team and truly believes in solving problems. He would be an asset to any organization and will make a great leader.
Deepak Nagarajachary
Very capable. Over 2 years, Rajesh helped automate and customize the way we handle Cases. Very thorough in his work. Has helped in realizing many processes in Salesforce and in a way helped in productivity of the team. Very accommodative and good attitude.
Sudheer Dhurjati
Rajesh and I worked together only for a few months. During this short time, I found him to be very professional in his work. He demonstrates great work ethic and undivided attention to the task at hand the time. He is approachable for his customers and team and truly believes in solving problems. He would be an asset to any organization and will make a great leader.
Deepak Nagarajachary
Very capable. Over 2 years, Rajesh helped automate and customize the way we handle Cases. Very thorough in his work. Has helped in realizing many processes in Salesforce and in a way helped in productivity of the team. Very accommodative and good attitude.
Sudheer Dhurjati
Rajesh and I worked together only for a few months. During this short time, I found him to be very professional in his work. He demonstrates great work ethic and undivided attention to the task at hand the time. He is approachable for his customers and team and truly believes in solving problems. He would be an asset to any organization and will make a great leader.
Deepak Nagarajachary
Very capable. Over 2 years, Rajesh helped automate and customize the way we handle Cases. Very thorough in his work. Has helped in realizing many processes in Salesforce and in a way helped in productivity of the team. Very accommodative and good attitude.
Sudheer Dhurjati
Rajesh and I worked together only for a few months. During this short time, I found him to be very professional in his work. He demonstrates great work ethic and undivided attention to the task at hand the time. He is approachable for his customers and team and truly believes in solving problems. He would be an asset to any organization and will make a great leader.
Deepak Nagarajachary
Very capable. Over 2 years, Rajesh helped automate and customize the way we handle Cases. Very thorough in his work. Has helped in realizing many processes in Salesforce and in a way helped in productivity of the team. Very accommodative and good attitude.
Credentials
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Technical Product Management
LinkedInFeb, 2023- Nov, 2024 -
Learning ServiceNow
LinkedInMay, 2022- Nov, 2024 -
Salesforce.com Certified Force.com Developer (SP13)
-Jun, 2013- Nov, 2024 -
Certificate in Project Management (CIPM)
International Institute of Project Management Coaching -
Salesforce Certified Platform App Builder Certification
Salesforce -
Salesforce Certified Platform Developer I
Salesforce
Experience
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Aryaka
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United States
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Software Development
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400 - 500 Employee
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Salesforce Engagement Manager - Global Service
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Jul 2023 - Present
● Delivered multiple Salesforce projects, ensuring on-time delivery, within budget, and meeting customer requirements. ● Provided consultation and strategic guidance on Salesforce solutions to the customers. ● Collaborated with cross-functional teams, including developers, architects, and administrators, to design and deploy customized Salesforce solutions. ● Converted multiple WF's and PB's to flows, there were around 150 WFs/PBs which we simplified it to 6-7 flows analyzing and… Show more ● Delivered multiple Salesforce projects, ensuring on-time delivery, within budget, and meeting customer requirements. ● Provided consultation and strategic guidance on Salesforce solutions to the customers. ● Collaborated with cross-functional teams, including developers, architects, and administrators, to design and deploy customized Salesforce solutions. ● Converted multiple WF's and PB's to flows, there were around 150 WFs/PBs which we simplified it to 6-7 flows analyzing and optimizing the business process. This help to boost the performance of the Support engineers workload by increasing almost 2x times. ● Integration with Customer Survey helped the company in retention rate by 30% by understanding and hearing the customer better. ● Converted Service cloud console classic to Lightning and reducing the performance level/page loading from 4s to less than 2s and following other Strategies to improve performance in Salesforce Lightning Experience.
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Projects 2019-Present Descriptions
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Sep 2019 - Jul 2023
● Developed Customer portal to help customers reach out to our service engineers in resolving their issues. ● Integration with logistics has opened many other avenues for the org to automate our logistics process. Increasing the growth of the company by almost double. ● Achieving customer satisfaction and successful project outcomes by tracking project progress, manage risks, and resolve issues. ● Associated with complete revamp of the Service Console Page Layouts following the ITIL… Show more ● Developed Customer portal to help customers reach out to our service engineers in resolving their issues. ● Integration with logistics has opened many other avenues for the org to automate our logistics process. Increasing the growth of the company by almost double. ● Achieving customer satisfaction and successful project outcomes by tracking project progress, manage risks, and resolve issues. ● Associated with complete revamp of the Service Console Page Layouts following the ITIL process and increasing the productivity of the engineers to solve tickets 1.5x times faster. ● Expert in translating Business users’ requirements into PRD's, Functional specification design. ● Conduct workshops and training sessions to facilitate user adoption and change Methodologies management.
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Rubrik
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United States
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Software Development
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700 & Above Employee
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Salesforce Developer and Architect
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Jan 2018 - Sep 2019
● Developed a dashboard for Sales and Service leadership team which helped them to analyze the growth of the company and customer satisfaction. ● Build and apply best practices, lend expertise around enterprise architecture, delivery governance, change management and application life cycle management. ● Optimizing the tool by Identifying, research, proposed, generated, and documented various innovative business solutions to a wide range of complex business solutions. ● Proficient in… Show more ● Developed a dashboard for Sales and Service leadership team which helped them to analyze the growth of the company and customer satisfaction. ● Build and apply best practices, lend expertise around enterprise architecture, delivery governance, change management and application life cycle management. ● Optimizing the tool by Identifying, research, proposed, generated, and documented various innovative business solutions to a wide range of complex business solutions. ● Proficient in facilitation, collaborative problem solving and making decisions. ● Improved the performance of the tool by following some of the Salesforce standards, during development having regular code reviews with the team and devops for deployment management. ● Supporting the team to resolve all new and existing tickets, following Agile Methodologies, Sprint Planning, Sprint Retrospective, QA and Deployment Managing. ● Developed and optimized landing pages to increase lead generation and drive conversions. Show less ● Developed a dashboard for Sales and Service leadership team which helped them to analyze the growth of the company and customer satisfaction. ● Build and apply best practices, lend expertise around enterprise architecture, delivery governance, change management and application life cycle management. ● Optimizing the tool by Identifying, research, proposed, generated, and documented various innovative business solutions to a wide range of complex business solutions. ● Proficient in… Show more ● Developed a dashboard for Sales and Service leadership team which helped them to analyze the growth of the company and customer satisfaction. ● Build and apply best practices, lend expertise around enterprise architecture, delivery governance, change management and application life cycle management. ● Optimizing the tool by Identifying, research, proposed, generated, and documented various innovative business solutions to a wide range of complex business solutions. ● Proficient in facilitation, collaborative problem solving and making decisions. ● Improved the performance of the tool by following some of the Salesforce standards, during development having regular code reviews with the team and devops for deployment management. ● Supporting the team to resolve all new and existing tickets, following Agile Methodologies, Sprint Planning, Sprint Retrospective, QA and Deployment Managing. ● Developed and optimized landing pages to increase lead generation and drive conversions. Show less
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Aryaka
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United States
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Software Development
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400 - 500 Employee
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Salesforce - Lead Developer & Architect
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Dec 2015 - Jan 2018
● Delivered successfully by implementing the Case Management System, Service Cloud Console for Aryaka Support Team. ● Implemented Case Flag App which helped the company saving cost by 750$/year for managing the cases and to boost the productivity. ● Implemented automated loop protection & auto email cases for Email-to-cases. Saving cost of around total 2000$/year. ● Complete implementation of Service Cloud Console, Self Service for Partners and Live Agent. ● Delivered successfully by implementing the Case Management System, Service Cloud Console for Aryaka Support Team. ● Implemented Case Flag App which helped the company saving cost by 750$/year for managing the cases and to boost the productivity. ● Implemented automated loop protection & auto email cases for Email-to-cases. Saving cost of around total 2000$/year. ● Complete implementation of Service Cloud Console, Self Service for Partners and Live Agent.
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Assistant Manager
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Aug 2013 - Dec 2015
● Administered and maintained Salesforce platform, including user management, security settings, and data integrity. ● Developed and executed data migration plans, ensuring smooth transition from legacy systems to Salesforce. ● Generated reports and dashboards to provide insights and support decision-making processes. ● Assisted in end-user training and provided technical support to resolve issues and optimize system usage. ● Analyzed financial data to identify cost savings… Show more ● Administered and maintained Salesforce platform, including user management, security settings, and data integrity. ● Developed and executed data migration plans, ensuring smooth transition from legacy systems to Salesforce. ● Generated reports and dashboards to provide insights and support decision-making processes. ● Assisted in end-user training and provided technical support to resolve issues and optimize system usage. ● Analyzed financial data to identify cost savings opportunities and implemented strategies to reduce expenses by 30% Show less ● Administered and maintained Salesforce platform, including user management, security settings, and data integrity. ● Developed and executed data migration plans, ensuring smooth transition from legacy systems to Salesforce. ● Generated reports and dashboards to provide insights and support decision-making processes. ● Assisted in end-user training and provided technical support to resolve issues and optimize system usage. ● Analyzed financial data to identify cost savings… Show more ● Administered and maintained Salesforce platform, including user management, security settings, and data integrity. ● Developed and executed data migration plans, ensuring smooth transition from legacy systems to Salesforce. ● Generated reports and dashboards to provide insights and support decision-making processes. ● Assisted in end-user training and provided technical support to resolve issues and optimize system usage. ● Analyzed financial data to identify cost savings opportunities and implemented strategies to reduce expenses by 30% Show less
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Consultant CRM
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Jan 2011 - Jul 2013
Clients: Helathcare and Telecom Expert in Skills : Siebel Config, Apex, Visualforce, Trigger, Workflow, Validation rules, Test methods , Approval Process, Territory Assignment, Security settings , Salesforce API’s, CSS, HTML, java-script, integration, migration tools (Trained in Java, Advanced Java, Junit, Test NG and Selenium) Roles and Responsibilities: • Develop high level implementation road maps to describe how customers can transition to proposed solutions.… Show more Clients: Helathcare and Telecom Expert in Skills : Siebel Config, Apex, Visualforce, Trigger, Workflow, Validation rules, Test methods , Approval Process, Territory Assignment, Security settings , Salesforce API’s, CSS, HTML, java-script, integration, migration tools (Trained in Java, Advanced Java, Junit, Test NG and Selenium) Roles and Responsibilities: • Develop high level implementation road maps to describe how customers can transition to proposed solutions., Estimations and other Tracker sheets. • Assist in the development of the technical detailed work plans which support the overall project plan. • Created a value asset to the project and the organization by suggesting the Ideas. Show less Clients: Helathcare and Telecom Expert in Skills : Siebel Config, Apex, Visualforce, Trigger, Workflow, Validation rules, Test methods , Approval Process, Territory Assignment, Security settings , Salesforce API’s, CSS, HTML, java-script, integration, migration tools (Trained in Java, Advanced Java, Junit, Test NG and Selenium) Roles and Responsibilities: • Develop high level implementation road maps to describe how customers can transition to proposed solutions.… Show more Clients: Helathcare and Telecom Expert in Skills : Siebel Config, Apex, Visualforce, Trigger, Workflow, Validation rules, Test methods , Approval Process, Territory Assignment, Security settings , Salesforce API’s, CSS, HTML, java-script, integration, migration tools (Trained in Java, Advanced Java, Junit, Test NG and Selenium) Roles and Responsibilities: • Develop high level implementation road maps to describe how customers can transition to proposed solutions., Estimations and other Tracker sheets. • Assist in the development of the technical detailed work plans which support the overall project plan. • Created a value asset to the project and the organization by suggesting the Ideas. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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SSE
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Apr 2007 - Dec 2010
Client: Major Telecom Industry Project & Role Description: • Created DataMappings, Business Services, IO's, Scripting, VBC, EBC, Workflows. • Worked on Java Programming. (Requirement where we need to integrate Siebel - Java - Oracle). • Importing and Generating WSDL, SOAP UI. • Worked on three Interfaces (Avaya,ICCB,Documentum) from end to end by understanding the new concepts and solving different issues facedwhile working on this module. o Avaya/CTI :( This was implemented… Show more Client: Major Telecom Industry Project & Role Description: • Created DataMappings, Business Services, IO's, Scripting, VBC, EBC, Workflows. • Worked on Java Programming. (Requirement where we need to integrate Siebel - Java - Oracle). • Importing and Generating WSDL, SOAP UI. • Worked on three Interfaces (Avaya,ICCB,Documentum) from end to end by understanding the new concepts and solving different issues facedwhile working on this module. o Avaya/CTI :( This was implemented using Desktop Integration Application) o ICCB :( This was implemented using VBC Concept, Stored Procedure and Java program) o Captiva/Documentum:(This was implemented using Stored Procedure and Java program,DESEncryption,javax.crypto package and bufferToHex algorithm). o SMS Log View:(This was implemented using EBC Concept) o Worked on end to end on these modules Bulk SR, Bulk Order and Smart Scripts. Show less Client: Major Telecom Industry Project & Role Description: • Created DataMappings, Business Services, IO's, Scripting, VBC, EBC, Workflows. • Worked on Java Programming. (Requirement where we need to integrate Siebel - Java - Oracle). • Importing and Generating WSDL, SOAP UI. • Worked on three Interfaces (Avaya,ICCB,Documentum) from end to end by understanding the new concepts and solving different issues facedwhile working on this module. o Avaya/CTI :( This was implemented… Show more Client: Major Telecom Industry Project & Role Description: • Created DataMappings, Business Services, IO's, Scripting, VBC, EBC, Workflows. • Worked on Java Programming. (Requirement where we need to integrate Siebel - Java - Oracle). • Importing and Generating WSDL, SOAP UI. • Worked on three Interfaces (Avaya,ICCB,Documentum) from end to end by understanding the new concepts and solving different issues facedwhile working on this module. o Avaya/CTI :( This was implemented using Desktop Integration Application) o ICCB :( This was implemented using VBC Concept, Stored Procedure and Java program) o Captiva/Documentum:(This was implemented using Stored Procedure and Java program,DESEncryption,javax.crypto package and bufferToHex algorithm). o SMS Log View:(This was implemented using EBC Concept) o Worked on end to end on these modules Bulk SR, Bulk Order and Smart Scripts. Show less
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Education
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2002 - 2006
R.N.S
B.E, C.S
Community
