Experience

Unity Trust Bank
• United Kingdom
• Banking
• 100 - 200 Employee
• Manager of Products

  • Nov 2022 - Present


Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Product & Distribution Manager UK Insurance

  • Apr 2015 - Nov 2022

  • Product and Project Manager with over 16 years’ experience within Financial Services with a proven track record in complex product and process delivery. • Managing full project lifecycles to tight timelines, budget and quality specifications across multiple platforms and channels noting commercial uplift embracing research-based market insight in supporting business strategy, design, development and change delivery. • Experienced Governance and Control lead identifying key risks, resolving incidents and issues within framework and regulatory standards. • Managing cross-matrix functions with agile decision-making skills to challenge and deliver improved customer journeys. • Analysing data driven insight in validating assumptions to inform decision-making and large-scale improvements, introducing new products with minimal impact on day-to-day operations. • Strong internal/external relationship management of third party organisations through collective collaboration, underpinned with sharp analytical, time-management and planning foresight Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Current Account Product Operations

  • Jan 2013 - Apr 2015

  • Delivered multiple content medium changes for new and existing propositions coordinating large-scale content revisions using an adaptable approach to manage stakeholder time and effort in meeting tight timelines; further supported overdraft product managers with insight and analysis to enable smooth frontline delivery of new pricing models. • Overall operational lead for a Product Rationalisation phased project to deliver large scale changes to current and legacy products • Executed complex Youth Migration plans with consideration of costs, forecasting and identifying potential blockers; developed robust manual contingences to deliver in tight timescales; naturally managed and collaborated with marketing and technology stakeholders to offer an automated solution; overcoming Legal and Compliance objections with informative fact-based decision making • Presenting to senior stakeholders within Working Groups and at wider Team meetings, setting out clear propositional and journey objectives, using an inductive and deductive approach; customer communications planning, managing content and comments to ensure technically accuracy Show less

• Branch Manager

  • Jan 2008 - Jan 2013

  • Managing teams of up to 18 members of staff to a Commercial Business Plan utilising local market data; weekly 121’s with Key Stakeholders delivering on key metrics with keen view and input to short/medium term planning reviews and Service/Value/Operational metrics; daily observations/coaching. Overseen YoY uplift in branch commercial performances and customer experience NPS results in conjunction with managing a reduction of customer complaints• Performance management utilising varied MI reporting models, including variation management and sharing of Lean practice• Creating and building relationships within local community through Barclays at Work/ Charity Events/Community Projects/Back to Business initiatives. Show less

• Customer Relationship Management Specialist

  • Feb 2006 - Dec 2007


Coopers Fish Bar Ltd
• Proprietor

  • Sep 1995 - Feb 2006