Experience

Venzo Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Lead

  • Apr 2023 - Present

  With the fast-paced growth of the IT and Banking sector, I am responsible to maintain, configuration and reliable operation of client computer systems, servers monitoring, data security systems and provide support to end users.• Creating/managing user account in AD, Preparing laptop for new users by installing all necessary security software, assigning licenses, granting permissions to files and folders, and delegating access to AD groups and o365 mailboxes.• Administering Adobe, Signow, OneDrive, SharePoint Sites and o365 admin console• Providing End-users supports with Login issues, Teams,VPN, RDS, Citrix. Issues with Outlook, SharePoint, OneDrive and o365, OKTA, JIRA.• Assigning permissions to files and folders and delegating access to AD groups and o365 mailbox • Monitoring all type of servers and Network devices through Tenable, Falcon, Site 24/7 and Cyrebro Consoles and working on alert to suppress or troubleshoot.• Creating new servers and increasing space on servers on demand in VM Sphere• Generating reports and sharing it to manager and BU• Scheduling shifts roster and Assigning Show less

• Senior Information Technology System Administrator

  • Apr 2022 - Mar 2023

• System Administrator

  • Aug 2020 - Mar 2022



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Executive

  • Apr 2019 - Aug 2020

  Being one among a 50 member team of Server Support and Application management, I take care of below activities during my Shift. - Providing support (24 x 7 x 365) to manage Ally Bank Infrastructure for 300+ servers and Bank Application - Administrating SCOM with monitors management & threshold changes - Monitoring batch jobs via Argent & IWS application consoles - Creating Schedules and Jobs as per customer requests in IWS - Preparing the Daily dashboards and Daily status reports. - Gathering and analysing logs, if user face issue logging to Application. Show less



Mindtree

• India
• Information Technology & Services
• 700 & Above Employee

• IMTS Engineer

  • Nov 2016 - Apr 2019

  System Engineer • Troubleshooting of PC/Laptop issues, MS Office Professional 2013, Office 365, Enterprise Applications and common Browsers across Windows computers and Worked on O365 to Manage email Accounts. • Supporting the user by taking remote via, WebEx or Remote tool communication (Skype/ Lync/VNC) • Deploying the Software’s through SCCM, Providing access to end-users on files and folders • User account creation and modification on Active Directory & group-policy objects • Updating Anti-virus, data protection & encryption, VPN. • Escalate the issues and involve experts wherever required in order to resolve issues asap. Show less



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Consultant

  • Jan 2014 - Oct 2016

  Customer Service Professional • Providing tele-support to customer for successful installation of client products through telephone, chat, email and web. • Providing remote installation support and researching, diagnosing, troubleshooting, and identifying solutions. • Strict adherence to procedures for escalation of unsolved issues to concerned teams and documenting the case for future reference in Salesforce. Customer Service Professional • Providing tele-support to customer for successful installation of client products through telephone, chat, email and web. • Providing remote installation support and researching, diagnosing, troubleshooting, and identifying solutions. • Strict adherence to procedures for escalation of unsolved issues to concerned teams and documenting the case for future reference in Salesforce.