Experience

BW Flexible Systems

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Sales and Service Leader

  • May 2014 - Present

  Profile: # Develop and implement strategic sales plans and forecasts to achieve business objectives for products and services.# Direct sales forecasting activities and set performance goals accordingly.# Represent company at various key segments to promote product/services.# Prepare periodic sales pipeline reports showing sales volume and potential sales.# Cultivate and maintain effective business relationships with executive decision makers in large accounts.# Apply research insights and to provide compelling product solutions based on the company's business strengths.Company Profile:Hayssen Flexible Systems | A Barry-Wehmiller CompanyHayssen has always been known for quality and innovation in packaging machinery and today is recognized as a form fill seal (FFS) technology and services leader worldwide. That reputation continues with innovative, high-speed flexible VFFS and HFFS packaging systems that accurately fill and bag thousands of food products and a wide range of other types of retail, industrial, and institutional products. Hayssen Flexible Systems is headquartered in the Greenville/Spartanburg area of South Carolina and is a part of the family of Barry-Wehmiller Companies, the largest packaging automation group in the Western Hemisphere. Our world-class manufacturing locations are located in the United Kingdom, United States and Italy. Hayssen Flexible Systems offers both new and pre-owned remanufactured packaging machines (baggers), spare and replacement parts sales, a wide range of upgrade options, field and phone support, and training support for Hayssen, Rose Forgrove, Simionato and other OEM equipment.see lessSpecialtiesPackaging Machinery, Form Fill and Seal, Flow Wrappers, Food Packaging, Packaging Equipment Parts, Service and Training Founded In 1910Websitehttp://www.hayssen.com



HASSIA INDIA

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Sr. Manager Customer Service & Applications

  • Jan 2008 - Feb 2013

  - Handling key accounts for total customer satisfaction & generating additional service revenue. Technical support during pre and after sales and service- Responsible to provide quality service to the key accounts across the country & abroad.- Maintaining and developing relationships with customers, including visits to customer's premises and understanding their processes & technology.- To handle a team to resolve customer complaints by providing satisfactory services like the Installation and maintenance of Packaging and weighing and material handling system.- Providing technical support and training to the team of service engineers as well as machine operators and maintenance staff.- Ensure timely intervention regarding onsite failed material & assist to design engineering in failure analysis and corrective measures.- Revenue generation through Customer training programs.- Inspect the machine and check the quality of machine Assembly and solve the assembly errors.- Demonstrate the trial to the customer as per committed machine speed and weighing accuracy on his actual product.- Looking after complicated installation and commissioning of complete packaging machinery and weighing system and Instrumentation Job and solving the chronic complain.- Provide technical inputs to the design and sales team.- Provide technical supports to the customer.- To be maintain data scan / CRM service module.

• Asst Mgr Customer Service

  • Jan 2005 - Dec 2007

  - Hassia entry point during Site Activities in front of the Customer.- Leads and is responsible for site activities performances during erection, start up, commissioning until taking over.- Check and validate Erection, Start up and Acceptance test completion within Hassia.-Formalize Erection, Start up and Acceptance test completion with the Customer.- Reports weekly Installation File progress to Installation Site Coordinators and Project Managers.- Daily management of site activities programs with Customer and FSE.- Update the site activities planning ensuring the FSE turnover on site for the installation and best FSE optimization.- Requires the intervention of FSE in order to troubleshoot non-ordinary technical issues.- Identify, measure and plans activities in order to reduce out of range.- Responsible to attend meeting with customer in order to update the customer on the installation progresses.

• Executive Customer service

  • Jan 2004 - Dec 2004

  As a Excutive - Customer service I was responsible for Factory acceptance trials and installation and commissioning of packaging machines at customer place.

• Executive - Production

  • Jan 2002 - Dec 2003

  Worked as Executive - Production. During the period assembled VFFS machines and Fillers.Hands on experience of sub assembly and testing.