Key Account Manager

• May 2021 - Present

• Developing trust relationships with a portfolio of Major clients to ensure they do not turn to competition• Obtaining & Maintaining long term key customers by comprehending their requirements and strategically promoting company’s solutions to the customers and achieving mutual satisfaction.• Ensuring timely and apt delivery to the customers.• Serving as a link of communication between the Customers & Internal team.• Resolving issues faced by customers and dealing with complaints to maintain trust.• Generating New sales & turning them into long-lasting relationships.• Preparing regular reports of progress & forecasts to internal and external stakeholders using key account metrics.• Currently dealing with- End of Line system, Packaging Automation, Checkweighers, Cartoning Machine, Conveying Machine for Food and Pharma Sector.

Sr Engineer - Internal Sales

• Aug 2019 - Apr 2021

• Develop a growth strategy focused both on financial gain and customer satisfaction for Business development.• Identify new markets and customer needs and Build long-term relationships with new and existing customers.• Promote the company’s products/services addressing or predicting clients’ objectives• Arranging quotations of spares and service to customers on ERP system for PWM.• Maintaining sales and Order information in MIS. • Attending Team Meetings and Sharing Best Practice with Colleagues.• Co ordinating with production department, accounts department.

Export Activity

• Apr 2018 - Jul 2019

Sales and Application Engineer

• Apr 2006 - Jan 2018

• To maintain a detailed understanding of the products, their application and markets.• Generate new market segments• Responsible for the financial forecasting of revenues.• Supply inputs to the annual operating plan(Budget).• Visit customers regularly to develop & maintain personal relationships and to identify new business opportunities. Support credit and collection activities by communicating the overdue accounts status to customers.• Monitor the market and maintain competitor information for product competitive.• Convert market information/feedback into new business opportunity.• Coordination with service department for customer complaints.• Planning delivery schedules and dispatches.• To continually improve the product and Company performance and strengthen the brand image of the company.

Sales Engineer

• Nov 2005 - Mar 2006

The job responsibilities included:* Pre-Sales, Sales, Installations of Medical instruments like X-ray machine, Image intensifier TV system * (C arm system), Pulse oximeter, Multipara Monitors for I.C.U, Sonography (Ultrasound) machine.* Regular visits to Hospitals, Multi specialty Hospitals, Doctors, Medical Institutes for sales.

Sales and Service Engineer

• May 1995 - Oct 1996

The job responsibility included Pre-sales, sales and servicing activities of Hi-Tech electronics instrument, Test measurement instruments, Analytical instruments required for nuclear institutes like Bhabha Atomic Research Center (BARC), Tata Institute of Fundamental Research (TIFR) and Tarapur Atomic Power Station (TAPS).Other major customer dealt with include IIT Mumbai and University of Mumbai.

Quality Control Supervisor

• Nov 1992 - Jul 1993

The job responsibility mainly included testing activity in Quality control.

Quality Control Supervisor

• Oct 1989 - Jul 1990

The job responsibility included testing and calibration of multi-meters and moving coil meters.