Senior Project Manager

• Sep 2021 - Present

Senior Manager, Development & Integration, Digital Transformation

• Nov 2019 - Sep 2021

I was managing the Digital Factory Development team within Digital Transformation Department for this organization which provide health insurance in Saudi Arabia. I directly manage 4 various teams within Digital Factory (Mobile Application development (IOS and Android), eCommerce Development & Online Service Development) and CRM, with a team size of total 20 members. Develop & execute development plans, manage application development schedules, resource allocation and budget. This includes managing 3rd party vendors & outsourced development. Helped to set the Product Management team. Also work closely with business and product managers to define scope and product direction. This includes in-depth analysis of requirements, technologies, and product roadmap. Well-versed with evaluation of third party applications & integrations after doing POC. Monitor and process their PO and Annual renewals. Monitor technology trends for new technology opportunities that can enhance/bring innovation to the application suite. Recommended, Developed & Implemented Dashboards for C Level & Marketing team. Introduced Agile methodology in the development life cycle with using JIRA. Successfully Implemented Disaster Recovery project (DR) for Bupa Mobile App and ecommerce. Well versed in addressing VA & Cyber security issues. Capable of managing & fixing technical vulnerabilities in networks, operating systems, and applications. Integrating with several APIs using integration studio with Legacy systems & third party vendors. Integration with external API’s like wallet, Google Maps, Chat etc. Implement multiple Cordova plugins Good Knowledge on Google Analytics, Firebase, Appstore, Google Play. Proposed & successfully executed a plan to increase ios App rating from 3.4 to 4.5 within 2 months

Senior Manager, Business Solutions at Accelya Group, Dubai

• Dec 2018 - Nov 2019

 Managing the entire Business Solutions & QA team of RAPID application that generates a yearly Revenue of 2 Million USD through Change Requests and provide business support to RAPID customers (Passenger Revenue Accounting System) across the globe.. Provide expert business advice and guidance to customers. Assist Sales and Marketing in pre-sales support activities as and when required mainly for large to medium-size customers. For the new projects and enhancements, accountable for Requirements definition and Solution definition. Identify business process changes from the application side and suggest practical solutions. Support in resolving conflicting business requirements. Analyse the business requirements of customers. Review the system controls regularly and the existing systems for further enhancements and corrective measures as per the customer requirements. Study of the various business conditions and issues specific to the functioning of each airline and modify the existing business procedures to suit the compatibility of RAPID to the current working environment. Support the competition analysis from functional, technical and commercial aspects.

Senior Manager - Support at Accelya Group, Dubai

• Aug 2017 - Dec 2018

 Manage and Support 42 RAPID Production and generate a yearly Revenue of 10M USD as Maintenance and Support fees. Functional and technical Expert with 13+ years’ experience in the Passenger domain in the Airline Industry. Worked closely with different departmental managers to review and update support budgets. Hired, trained and mentored staff to ensure smooth adoption of new program. Cultivated and strengthened lasting client relationships. Set project timelines and kept teams on task to complete milestones according to schedule. Initiated and executed many change requests from customers which helped organization revenue growth. Established and implemented effective training programs to maximize team performance. Ensured that each Customer Forum and Service Review was effective and positive outcome. Provided status report of daily operational functions to senior management. Quarterly Causal Analysis on the customer incidents Expert in Performance monitoring and tuning for backend queries. Automated the Month & Year Closing Support for customers with a structured plan.

Software Support Manager with Mercator Solutions Fze, Dubai, UAE

• Jul 2014 - Aug 2017

• Manage and Support 42 RAPID Production and generate a yearly Revenue of 10M USD as Maintenance and Support fees.• Technology Expert having in-depth skills in Designing and developing applications.• Functional Expert with 14+ years’ experience in the Passenger domain in the Airline Industry.• Provided status report of daily operational functions to senior management.• Quarterly Causal Analysis on the customer incidents • Researched and recommended changes required for all user manuals.• Having a good knowledge in Database Administration activities• Revenue Accounting Expert and in depth knowledge of IATA–SIS and One World Alliance, Miscellaneous Billing functionality.• Analyzing the Critical Problem and providing the appropriate Solutions to the Team Members and Other Teams also.• Well-versed with defining SOP’s with related stakeholders.

Technical Team Lead

• Dec 2005 - Jul 2014

• Technical Lead for many development projects for RAPID• Established open and professional relationships with team members which helped project delivery quickly.• Review the work load and ensure that team has balanced work load. This would require re-shuffling of work between team members based on priority.• Implemented new working processes that delivered continued improvements.• Dedicated to continuously improving product knowledge.• Shared best practices with other team members to help improve the product.• Trained new team members• Conducted weekly walk-throughs with the manager to discuss the challenges faced.• Well-versed with defining SOP’s with related stakeholders of Rapid.• Analyzing the Critical Problem and providing the appropriate Solutions to the Team Members and Other Teams also.• Design & Development of the system, keeping integration with the existing modules in perspective• Expert in Oracle Database Performance monitoring and tuning.