Experience

Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Mar 2015 - Present



Telesonic Networks Limited

• India
• Telecommunications
• 700 & Above Employee

• Service Delivery Manager

  • May 2013 - Present

   Overall Responsible for leading delivering B2B new links within SLA and high standards of quality on various media- Fiber,Copper,FTTH.  Coach, guide and drive the field team in Gurgaon region to ensure timely delivery of B2B Ckts as well as WiFi  Technical knowledge of MPLS, PRI ,ILP/LL,Pto P technology.  Coordinate with different internal and external teams / departments to accomplish the job  Handling multiple vendor for delivery of data serices within SLA and also testing their new products in field for compatibility and services.  Understand client N/W Requirement and provide best solution to customer with help of technical teams.  Leading a team including 20 Field Engineers,and 3 project manager for ensuring ensuring 100% delivery and FTR (First Time Right) Services to Customers and maintaining SLA.  Plan and improve data services provisioning & delivery and ensure standardized methods & procedures are in place and used at all times  Work closely with different technical departments, vendors, to set clear direction and ensure strategies, goals, deadlines, and projects are met on time with quality performance  Keeps the management and business up to date with regular progress reporting on related data Service Delivery projects, topics, activities, and issues  Responsible for preparing EtoE network solution and design according to customer requirement. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Service Delivery Manager

  • Aug 2009 - May 2013

   Delivery/Installation of Telecom Data Services (LL/ILL/ILP/MPLS/IPLC,Broadband,P to P, PRI (voice) line over FTTH/FTTB for Enterprise Business . Handling multiple vendor for survey and delivery of data product for enterprise  Delivery/Installation of Telecom Data Services (LL/ILL/ILP/MPLS/IPLC,Broadband,P to P, PRI (voice) line over FTTH/FTTB for Enterprise Business . Handling multiple vendor for survey and delivery of data product for enterprise



BHARTI AIRTEL SERVICES LTD

• Gurgaon, India

• Engineer

  • May 2006 - Jul 2009

   Extending Network Operation Support installation & fault rectification of BROADBAND (ADSL2,ADSL2+) Connection and Basic Services.  Supporting SDH, O&M team, NOC (Network Operation Center) Engineer for backend configuration of connections on Dynamic/ Static IP Addresses and all types of IT / Telecom Troubleshooting.  Leading a team including Field Engineers, Technicians and Coordinators; ensuring 100% FTR (First Time Right) Services to Customers and maintaining SLA.  Analysing MIS Reports and Internal Audit on Services.  Providing Pre & Post sales Support to sales team and other department.  Imparting Technical Training to Sales Team and New Employees.  Helping the Customers in maintaining their network for minimum downtime and better connectivity.  Coordinating with vendor for testing their new products in field for compatibility and services.  Planning for Customer Location Resolution & Deliveries. Show less



SILVER LINK COMMODITIES PVT LTD

• Gurgaon, India

• Manager

  • Jul 2005 - Feb 2006

   Managing design, implementation, operation, maintenance and IT setup.  Handling Cisco Router, switches and Pix firewall.  Handling Leasedline and troubleshooting of Network by Remotely  Manage and Handling network of 25 sites in all India remotely  Managing design, implementation, operation, maintenance and IT setup.  Handling Cisco Router, switches and Pix firewall.  Handling Leasedline and troubleshooting of Network by Remotely  Manage and Handling network of 25 sites in all India remotely