Experience

Hazel Infotech Limited

• India
• Software Development
• 1 - 100 Employee

• product consultant

  • Mar 2011 - Present

  • User creation, modification, password Reset, User unlocked. • Daily Job scheduling on background Process through sm36. • Printer spooling area and new printer addition, spooling request monitoring. • Transport request transfer from dev to quality and quality to production as per the email from user. • Roles Creation through Pfcg and adding roles to the user profile. • Adding Table space through Br tools and monitoring through db02old. • SAP GUI installation on Windows platform. • Router connection and VPN connection for accessing client server. • Daily Basis activities. • Lock unlock Transport request. • File system monitoring at the OS level. • Workload, system logs, System health monitoring. • User authorization maintains. • Read current status of system patch level, Kernel level, Database patch level. • System parameter monitoring. • Downloading software on service market place. • IDES installation on the windows platform. • Buffer memory, swaps memory. • Working with profile parameter setting. • Client creation, Client copy, Client administration. • Applying of SAP Support Patches, add-ons & plug-in. • Knowledge of hardware sizing with help of quick Sizer tool. • Pre Installation, Installation of SAP of R/3 4.7EE and post installation activities. • TMS configuration and Administration. • Defining logical system names and Landscape designing. • Creating and testing the RFC connections. • Group server creation. • Security setting with parameter setting. • Backup troubles with command line. • Installation Solution manager installation on platform windows. • E-mail, fax configuration in sap. • Operation mode setup with work-process according to requirement. • Kernel upgrade. • System health report development • Oracle parameter setting with oracle script. Show less



shivam Infocom Pvt Ltd

• Telecommunications
• 200 - 300 Employee

• Network Support Engineer

  • 2009 - 2011

  1.) Achieve Target KPIs (TCH Drop, SD Drop, TCH blocking, SD Blocking, Assignment Success Rate) and perform routine optimization tasks, optimization of poor performance cells. 2.) Comparative drive test analysis and optimization. 3.) RF optimization of new sites especially when network is experiencing rapid growth. 4.) RF Network Site Audits and tilt/orientation changes, height reduction to check coverage of overshooting cells 5.) Resolution of customers network issues, which are escalated by sales/marketing/customer care. 6) RF Network complaints optimization, visiting VVIP customer’s premises and resolving Rf network issues. 6.) Site Audit for tilt, orientation and Swap check, audit of overshooting cells. 7.) Log files preparation by walk test and their analysis for RF Network optimization of Hotels. 8.) Worked on CRM for the customer complaint of network department. Show less