Lead Learning & Development

• Jan 2022 - Present

Deputy General Manager

• Sep 2020 - Present

Head After Sales Service

• Jan 2018 - Sep 2020

Working as Head of After Sales Service, Dealer development, Warranty & Spare Parts Operation . Working as Head of After Sales Service, Dealer development, Warranty & Spare Parts Operation .

Manager After Sales & Service

• Jul 2015 - Jan 2018

After Sales Service: Field Operation 1. Managing after sales service of the assigned region and ensure workshop infrastructures in region to be in compliance with company norms for providing delightful experience to customers. 2. Establishing self-sufficient service network in the field according to the business need and implement Service Process & standards with monitoring tools. 3. Monitoring Product performance & to use Service redemption as tool to maximize the CSI scores. 4. Continuous training to dealer’s technicians and Service Engineers for prompt and speedy repair of new problem. 5. Conceptualized restructuring and standardization initiatives to enhance operational efficiencies of dealerships. 6. Defining roles and responsibilities with SOPs of dealer’s manpower as well as Service engineers to ensure effectiveness in service delivery to end customers.7. Handled customer complaints to ensure timely delivery of services in delighting the clientele. 8. Directly dealt with the customers to understand their requirements and developing processes to enhance customer satisfaction.9. Ensured optimum spares inventory at dealers end to enhance ROI. 10. Ensured availability of initial spares during launch of new product. 11. Ensured dealers technician training routinely as well as of new product before launch to maintain adequate trained manpower against requirement. 12. Ensured regular order and fund availability from dealers as per the target devised to ensure adequate parts availability at dealerships.13. Spot training to dealers technicians for fault finding and speedy repair. 14. Keep vigil on competitor’s activity and suggest counter activity to management. 15. Organised free check-up camp, mechanics meet and customer meet to promote the brand and product.

Assistant Manager Spare Part

• Jun 2010 - Jun 2015

Worked as Assistant Manager Spare Parts (Warehouse In charge) .Warehouse Operation- Managing the whole warehouse function from Receipt to dispatch through Third Party Logistic-1. Receiving of material, Sorting, Counting, GRN, RCIA Prep ration, Kitting, Binning, Picking, Checking & Packing, Billing, final dispatch, Docket Punching, Inventory, space utilization and general administration. 2. Managing the workforce of 90 Casuals,20 Staff and 70000 sq ft. area with its optimum utilization though Third Party.3. Logistic. Leading, training & monitoring the performance of TPL staff to ensure efficiency in warehouse operations. Monthly material requirement planning of Spare parts and packaging material.4. Follow-up with purchase department to ensure timely availability of Spare parts.5. Perpetual inventory through ABC & FMS analysis, reconcile with system stock to maintain inventory hygiene of 7000 SKU, 26 Lakhs Qty & 7 Cr Value. 6. Order execution in stipulated time frame by monitoring Picker & Checker efficiency by picking control board. 7. Ensuring the correctness of Road permit before final dispatch & docket finalization in SAP. 8. Monitoring the same day dispatch of Vehicle off Road (VOR), Scheme, AVD & urgent orders. 9. Co-ordination with Transporters for timely placement of vehicles.. 10. Claim Settlement of wrong, short and damage supply of parts. Ascertain the root causes and laid down preventive measures to curb it. 11. Prepare MIS, KPI and render the same to all levels of management. Monitor daily operations of warehouse through KPIs.

Manager Service & Spare parts

• Jun 2008 - Jun 2010

Assistant Manager Service & Spare Parts (Regional Service Manager South India)

• Apr 2007 - Jun 2008

Senior Service Engineer

• Apr 2006 - Apr 2007

Service Engineer

• Aug 2004 - Mar 2006

Service Engineer

• Dec 1994 - Aug 2004

Warranty, Training, Product Monitoring and Literature Development .Warranty – a. Processing of received material and establishment of reason of failure. b. Preparation of monthly warranty meeting agenda for joint discussion of the issues with Purchase / QC/ R&D/Production for improvements in products and components which have failure trends on higher side. c. Coordination with QC and R & D for failure analysis and the counter measure / modification for components which require improvements. d. Circulation of counter measures and improvements to Field Service Team for further monitoring of these components. e. Supervision of data punching and generating credit note for dealers. f. Coordination with Purchase Dept. for issuing debit notes to respective vendors for warranty receipt of their components. g. To keep check on the territory, where hit and trial methods are adopted to remove the problem by way of segregation and dispatch of OK components to respective dealers. Training –  Imparting theoretical as well as practical training to dealer’s mechanics / supervisors and company service engineers.  Design of course content for different categories of trainees for better understanding of course.  Preparation of training calendar and its circulation to field and ensure the availability of trainees as per calendar through coordinating with field.  Creating simulators for ease of understanding of wiring harness and electrical systems of vehicles.  Design of questionnaire to measure effectiveness of imparted training and evaluation of candidates.  Documentation of Training Center as per the norms.  Preparation of SOP (Standard Operating Procedure) for replacement of all components of products to minimize the man hour losses at dealerships.  Design of spot training course for Service Engineers to impart training at dealerships for new developments, procedures modified at plant to improve the service delivery.