Experience

Arin Consultancy Private Limited

• India
• Human Resources Services
• 1 - 100 Employee

• Senior Consultant & Business Development

  • Feb 2019 - Present

  My latest endeavour is with Arin Consultancy where I am currently exploring opportunities for identfying and setting up new sector to increase Arin’s business and foster relationships with potential clients. Also working towards niche position as a senior consultant and identifying the right talent for the clients. My latest endeavour is with Arin Consultancy where I am currently exploring opportunities for identfying and setting up new sector to increase Arin’s business and foster relationships with potential clients. Also working towards niche position as a senior consultant and identifying the right talent for the clients.



Tech Mahindra Business Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Manager Operations/ Retention/ Sales

  • Oct 2012 - Jan 2019

  I managed multiple processes like Bottom Quartile Management, designed training modules as per the client requirements and training processes and 3 weeks after the training tracked the performance to see if there was any improvement. I worked on different projects like NPS, Evolve etc. I was also a part of the pilot process for checking the entire project cycle. Along with the operational challenges I managed people’s performance and process improvement. I had a great experience of… Show more I managed multiple processes like Bottom Quartile Management, designed training modules as per the client requirements and training processes and 3 weeks after the training tracked the performance to see if there was any improvement. I worked on different projects like NPS, Evolve etc. I was also a part of the pilot process for checking the entire project cycle. Along with the operational challenges I managed people’s performance and process improvement. I had a great experience of exploring and learning about many areas of this organisation. Show less I managed multiple processes like Bottom Quartile Management, designed training modules as per the client requirements and training processes and 3 weeks after the training tracked the performance to see if there was any improvement. I worked on different projects like NPS, Evolve etc. I was also a part of the pilot process for checking the entire project cycle. Along with the operational challenges I managed people’s performance and process improvement. I had a great experience of… Show more I managed multiple processes like Bottom Quartile Management, designed training modules as per the client requirements and training processes and 3 weeks after the training tracked the performance to see if there was any improvement. I worked on different projects like NPS, Evolve etc. I was also a part of the pilot process for checking the entire project cycle. Along with the operational challenges I managed people’s performance and process improvement. I had a great experience of exploring and learning about many areas of this organisation. Show less



3 Global Services Private Limited (A Hutchison Whampoa Co.)

• India
• Consumer Services
• 1 - 100 Employee

• TeamLeader Operations

  • Nov 2009 - Sep 2012

  I supervised the team of 12 advisors and managed multiple parameters like sales, retention, customer experience, cross selling, quality management etc. I also looked after areas of operations. I was introduced to process improvement projects and got the opportunity to implement the pilot process with the team for reducing AHT and increasing efficiency without impacting productivity. I supervised the team of 12 advisors and managed multiple parameters like sales, retention, customer experience, cross selling, quality management etc. I also looked after areas of operations. I was introduced to process improvement projects and got the opportunity to implement the pilot process with the team for reducing AHT and increasing efficiency without impacting productivity.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• TeamLeader Operations

  • Mar 2006 - Nov 2009

  Managed a team of 14 agents and looked after the operations and management process. I had to ensure performance standards were maintained with regards to the product and had to ensure that the service team achieved excellence with regards to customer experience by ensuring customers satisfaction.

• Quality Assurance Specialist (DellComputers)

  • Aug 2004 - Feb 2006

  I managed and maintained the quality benchmarks to ensure that customer requirements were met. This role helped me to understand and analyse data and implement processes to achieve the outcome required and expected by the client. This was done by effective coaching and feedback. Six Sigma taught me that “Quality is the best business plan”.

• Customer Service Representative

  • Dec 2002 - Jul 2004

  I worked as an agent to a US based customer with regards to queries and solutions that were related to billing using the ISP (Compuserve). I learnt a lot about how to manage numbers along with handling customer’s queries and resolve their issues.



Rythym House

• Mumbai Area, India

• Sales Executive

  • Sep 2001 - Aug 2002

  The role was a customer facing sales one and I had to manage a Kiosk for HMV and generate sales from the same. As part of my responsibilities I had to handle the customisation of CDs, along with promoting and cross selling other in house brands in order to increase sales. I learnt direct sales working for a brand like Rythm House. The role was a customer facing sales one and I had to manage a Kiosk for HMV and generate sales from the same. As part of my responsibilities I had to handle the customisation of CDs, along with promoting and cross selling other in house brands in order to increase sales. I learnt direct sales working for a brand like Rythm House.



SparePro Industries

• Mumbai Area, India

• Production Supervisor / Sales Coordinator

  • Sep 1998 - Dec 2000

  Whilst pursuing my graduation (3 years) I worked part time for 3 years at Spare Pro Industries which manufactured car wipers under the brand name ‘Auto Wipers’. I learnt and experienced a lot here. I was exposed to the process of production and operation cycle. I understood the ways in which the manufacturing process time can be reduced to increase effectiveness and save time. Working with Spare pro I got an opportunity to be a part of the marketing/sales team and had a firsthand… Show more Whilst pursuing my graduation (3 years) I worked part time for 3 years at Spare Pro Industries which manufactured car wipers under the brand name ‘Auto Wipers’. I learnt and experienced a lot here. I was exposed to the process of production and operation cycle. I understood the ways in which the manufacturing process time can be reduced to increase effectiveness and save time. Working with Spare pro I got an opportunity to be a part of the marketing/sales team and had a firsthand experience on how a product is introduced in a new market. Show less Whilst pursuing my graduation (3 years) I worked part time for 3 years at Spare Pro Industries which manufactured car wipers under the brand name ‘Auto Wipers’. I learnt and experienced a lot here. I was exposed to the process of production and operation cycle. I understood the ways in which the manufacturing process time can be reduced to increase effectiveness and save time. Working with Spare pro I got an opportunity to be a part of the marketing/sales team and had a firsthand… Show more Whilst pursuing my graduation (3 years) I worked part time for 3 years at Spare Pro Industries which manufactured car wipers under the brand name ‘Auto Wipers’. I learnt and experienced a lot here. I was exposed to the process of production and operation cycle. I understood the ways in which the manufacturing process time can be reduced to increase effectiveness and save time. Working with Spare pro I got an opportunity to be a part of the marketing/sales team and had a firsthand experience on how a product is introduced in a new market. Show less