Project Manager

• Jul 2023 - Nov 2023

Project Manager

• Nov 2022 - Mar 2023

 Led and co-ordination of multiple project agile teams (online/mobile banking platform, open banking, and originations), manage full life cycle of change project, development of the online solution using agile methodology, manage dependencies & change requests, lead scrum teams including SMs/BAs, support data migration & payments with operational governance and briefing/reporting into programme board.  Support Programme Lead, customer relationship management with senior business… Show more  Led and co-ordination of multiple project agile teams (online/mobile banking platform, open banking, and originations), manage full life cycle of change project, development of the online solution using agile methodology, manage dependencies & change requests, lead scrum teams including SMs/BAs, support data migration & payments with operational governance and briefing/reporting into programme board.  Support Programme Lead, customer relationship management with senior business stakeholders, solution architect, product owners, communications team, procurement, and ensure compliance as per new consumer duty to deliver project into production environment.  Assess project outcomes, benefits and bottlenecks and support management of communication to Business e.g., provide project status, escalation of risk & issues (RAID) and manage stakeholder expectation. Show less  Led and co-ordination of multiple project agile teams (online/mobile banking platform, open banking, and originations), manage full life cycle of change project, development of the online solution using agile methodology, manage dependencies & change requests, lead scrum teams including SMs/BAs, support data migration & payments with operational governance and briefing/reporting into programme board.  Support Programme Lead, customer relationship management with senior business… Show more  Led and co-ordination of multiple project agile teams (online/mobile banking platform, open banking, and originations), manage full life cycle of change project, development of the online solution using agile methodology, manage dependencies & change requests, lead scrum teams including SMs/BAs, support data migration & payments with operational governance and briefing/reporting into programme board.  Support Programme Lead, customer relationship management with senior business stakeholders, solution architect, product owners, communications team, procurement, and ensure compliance as per new consumer duty to deliver project into production environment.  Assess project outcomes, benefits and bottlenecks and support management of communication to Business e.g., provide project status, escalation of risk & issues (RAID) and manage stakeholder expectation. Show less

Operations Delivery Manager (Project Manager)

• Sep 2021 - Nov 2022

>Designed risk assessment framework to review all business areas to comply with new consumer duty regulation followed by Conducted gap analysis for fraud operations >Delivered automation for AML Investigation financial crime team with proper governance (architecture due-diligence) and process mapping resulting in efficiency up to 25% >Successfully delivered insourcing arrears management customer service migrating from third party vendor to inhouse team resulted in saving up to… Show more >Designed risk assessment framework to review all business areas to comply with new consumer duty regulation followed by Conducted gap analysis for fraud operations >Delivered automation for AML Investigation financial crime team with proper governance (architecture due-diligence) and process mapping resulting in efficiency up to 25% >Successfully delivered insourcing arrears management customer service migrating from third party vendor to inhouse team resulted in saving up to £950,000 . >Led data transformation, designed dashboard with data insights to improve operational efficiency and built POC to enhance productivity. >Instrumental in building operation value stream to streamline overall customer services across banking operations. >Supported bank wide value streams/strategic forums improving everyday banking for customer and making resilient systems for optimization. >Delivered framework to validate and realise benefit across all initiatives underpinned by risk/issues governance model.

Business Change Manager (Project Manager) - Customer Services Operation

• Jul 2020 - Sep 2021

>Delivered operational efficiencies and streamlined different workstream across business. >Led and supported change projects to increase bank's revenue stream e.g. built online business banking origination journey, small business loans, overdrafts etc. >Led risk and compliance forum; reviewed and mitigated key risk exposures & improved control effectiveness. >Designed intelligence data solution using advance excel, SQL and power BI to meet business needs which support… Show more >Delivered operational efficiencies and streamlined different workstream across business. >Led and supported change projects to increase bank's revenue stream e.g. built online business banking origination journey, small business loans, overdrafts etc. >Led risk and compliance forum; reviewed and mitigated key risk exposures & improved control effectiveness. >Designed intelligence data solution using advance excel, SQL and power BI to meet business needs which support decision makers make the right decision. >Planned, developed and reviewed operational resilience capabilities of the bank. >Managed CASS and Digital operations with a team of 30 specialists. >Played key role in regulatory reporting, data remediation, ensuring accurate incentive payments to eligible customers and closure of RBS Incentivised Switching Scheme project including final reporting to BCR. >Continued support in BCP e.g. disaster recovery test and readiness for return to office after Covid-19 Pandemic.

Business Support Manager (Business Analyst) - Customer Services Operations

• Aug 2018 - Jul 2020

>Designed and implemented new remote sale channel for switching business/corporate customers as a part of RBS Incentivised Switching Scheme. >Built process maps to define end to end customer journey and ensure operational governance in place. >Conducted regulatory reporting & data analysis using analytical tools. >Managed stakeholder expectation up to director level to deliver new business banking remote origination journey. >Translated business requirement into… Show more >Designed and implemented new remote sale channel for switching business/corporate customers as a part of RBS Incentivised Switching Scheme. >Built process maps to define end to end customer journey and ensure operational governance in place. >Conducted regulatory reporting & data analysis using analytical tools. >Managed stakeholder expectation up to director level to deliver new business banking remote origination journey. >Translated business requirement into technical specification and vice versa to deliver keys projects for the business. >Designed and presented dynamic dashboard to provide business insights to senior executive team team in making strategic decision and drafting papers . >Ensured business is compliant by conducting assessment and review in terms of GDPR, financial crime risk , customer due diligence >Drove change and continuous improvement to improve overall efficiency & ensure seamless customer service by implementing best practices, automation and lean methodologies.

Manager- UK Regulatory Compliance

• Dec 2015 - Dec 2017

>Successfully implemented CRS/Fatca project by conducting process checkout, mitigating gaps, formulated internal governance. >Led a team of 28 analyst for customer due diligence(CDD) of UK based entity, high net worth & retail clients as per the guidelines set by HMRC, IRS & OECD. >Resolved customer complaints & queries pertaining to tax compliance. >Responsible for capacity planning for a target based operating process, incident management & liaise with suppliers to… Show more >Successfully implemented CRS/Fatca project by conducting process checkout, mitigating gaps, formulated internal governance. >Led a team of 28 analyst for customer due diligence(CDD) of UK based entity, high net worth & retail clients as per the guidelines set by HMRC, IRS & OECD. >Resolved customer complaints & queries pertaining to tax compliance. >Responsible for capacity planning for a target based operating process, incident management & liaise with suppliers to mitigate technical issues. >Presented strategic report with data insights to achieve operational efficiency e.g. error reporting, performance review, EOD reports, root cause and problem solving reports. >Coordinated with different stakeholders like policy team, business solution delivery team, franchisee or relationship manager to execute remediation activity within the regulatory deadline >Developed a reference tracking index (RTI) which assisted in reducing the human error by 35% and increased the daily productivity by 31%. >Designed and drove a process based team event ( Kaizen workshop) which has enhanced daily productivity by 25%.

Manager - UK PLC Payments

• Nov 2014 - Nov 2015

>Led payments team of 30 analyst to facilitate domestic/international transaction for our UK based client (corporate and retail) >Facilitated various payment based services such as CHAPS, Euro and other currency payments to UK customers. >Conducted investigation and root cause analysis to resolve failed transactions & look for opportunities to increase the STP of SWIFT payments (MT103, MT202). >Conducted internal quality checks to ensure 100% accuracy especially for high… Show more >Led payments team of 30 analyst to facilitate domestic/international transaction for our UK based client (corporate and retail) >Facilitated various payment based services such as CHAPS, Euro and other currency payments to UK customers. >Conducted investigation and root cause analysis to resolve failed transactions & look for opportunities to increase the STP of SWIFT payments (MT103, MT202). >Conducted internal quality checks to ensure 100% accuracy especially for high value transactions >Ensured daily SLA adherence by capacity planning, monitoring resources & productivity against volumes. >Reduced the turnaround time of manual payments by 40% by implementing automation. >Performed business continuity management (recovery strategy) testing.

Management Associate

• Jun 2014 - Oct 2014

Part of MAP (Management Associate Program) at the Royal Bank of Scotland .The objective of this highly intensive program was to nurture high potential managers to lead various kind of operation team and roles across banking domain. It gave me an opportunity to learn and gain in depth experience of various banking products across RBS like Trade Finance,payments,retail banking,corporate and institutional banking,etc.

Manager

• Sep 2008 - Jun 2011

>Planning and scheduling of routine maintenance and corrective activities, shutdown activities using SAP PM module platform for resource allocation. >Involved in generation of MIS report, bill of material, vendor finalization and procurement, FAT, installation and commissioning of instruments, stock management of critical instruments using SAP MM module. >Initiated process change and quality initiative and completed a total quality management project that helped in saving on an… Show more >Planning and scheduling of routine maintenance and corrective activities, shutdown activities using SAP PM module platform for resource allocation. >Involved in generation of MIS report, bill of material, vendor finalization and procurement, FAT, installation and commissioning of instruments, stock management of critical instruments using SAP MM module. >Initiated process change and quality initiative and completed a total quality management project that helped in saving on an average INR 7.5 million a year with the help of loss data and statistical and lean tools. >Reduction of 20% of raw material was achieved by leading my domain team in a capacity expansion project. Show less >Planning and scheduling of routine maintenance and corrective activities, shutdown activities using SAP PM module platform for resource allocation. >Involved in generation of MIS report, bill of material, vendor finalization and procurement, FAT, installation and commissioning of instruments, stock management of critical instruments using SAP MM module. >Initiated process change and quality initiative and completed a total quality management project that helped in saving on an… Show more >Planning and scheduling of routine maintenance and corrective activities, shutdown activities using SAP PM module platform for resource allocation. >Involved in generation of MIS report, bill of material, vendor finalization and procurement, FAT, installation and commissioning of instruments, stock management of critical instruments using SAP MM module. >Initiated process change and quality initiative and completed a total quality management project that helped in saving on an average INR 7.5 million a year with the help of loss data and statistical and lean tools. >Reduction of 20% of raw material was achieved by leading my domain team in a capacity expansion project. Show less