Experience

Lightfire Solutions

• India
• Advertising Services
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Nov 2022 - Present



Virtual Employee Pvt. Ltd.

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Business Associate

  • Dec 2020 - Nov 2022

  • Deal with client issues, investigating and finding answers, resolving issues, providing assistance, or directing them to appropriate parties • Providing clients with relevant information on the products and services offered by the company. • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines. • Identify areas for process and client service improvements on an ongoing basis and in line with • business, market and product developments • Alert management immediately of any significant changes to business risks and internal controls effectiveness Show less



iEnergizer

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Executive

  • May 2020 - Nov 2020

  • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents. • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents. • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns



iEnergizer

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Executive

  • Mar 2018 - Mar 2020

  • Act as the point of contact between executives and employees/clients. • Suggest more efficient ways to run the process and troubleshoot problems. • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches. • Expand the capacity of junior executives to be in many places at once by building relationships with clients and trust with their key people and communicating as their requirement. & promoted from customer care executive to senior trainer • Promoted from customer care executive to trainer Show less



SUNLORD APPARELS MFG. CO. LTD

• Apparel & Fashion
• 1 - 100 Employee

• Assistant Client Associate

  • May 2017 - May 2018

  • Ability to manage multiple projects concurrently and meet deadlines. • Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management and clients • Cultivating strong relationships with new clients, while maintaining existing client relationships • Ability to manage multiple projects concurrently and meet deadlines. • Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management and clients • Cultivating strong relationships with new clients, while maintaining existing client relationships