Chief Hotel Officer

• Jan 2023 - Present

Resort Head of Operations + General Manager

• Oct 2020 - Jul 2022

General Manager

• Apr 2019 - Oct 2020

Alibu Resort, Nha Trang is a 109 Keys Exclusive 5 Star Luxury Boutique Resort expected to open in 2021. The Resort would have 2 Restaurants, 2 Bars, Meeting facility for 300 Delegates, Entertainment Centre, Water Sports Facility, Butler Service, Kids Facility, 2 Pools and a Destination Wellness and Beauty Centre. I was involved in: - Project Feasibility Reports - Creating, Concept, Culture and Philosophy of the Resort - Business Development - Creating Vision, Mission Statement and Core Values - Design, Architecture, Project Management - Designing Brand Standards - Forecasting, Manning Guide and Budgeting using the Uniform System of Accounting - Creating the Sales and Marketing Strategy/Plan along with Rate Structure, Sales Programs and Revenue Management controls - Developing and following up on Critical Paths, Check Lists and SOPs - Writing the Policies and Procedures, Creating Forms and Formats - Recruitment, Team Building and Retention - Creating Training Plans for the different Departments as well as the Corporate Service Culture - Creating the Different F&B Outlets- Concept, Service Standards and Cuisines - Create Unique SPA Concepts and menus. I am a specialist of Onsen SPAs. I Developed the Wellness and Beauty Centre with the Core Philosophy of 5 Elements and Treatments evolving around the 5 Elements along with Packages for Stress Relief, Weight Loss, Detox etc. - Assist with purchase of OS&E and FF&E - Create Butler Service for the Resort/Hotel VIPs - Create various meal plans including All Inclusive Plan - Create Recreational Programs for the Guests - Software, PMS, Channel Management Integration - Digital Reputation Management I created for the Resort the first ALL-INCLUSIVE PACKAGE in Vietnam with: Room, Airport Transfer, Breakfast, Lunch, Afternoon Tea, Theme Dinner, Alcoholic Beverages, Daily SPA Treatments, Water Sports and Mini Bar. I also created the first FULL BUTLER SERVICE in Vietnam for all Rooms. Show less

General Manager

• Mar 2018 - Oct 2018

216 All Suites President Award Winning Hotel at Toronto Airport. In the short 6 months period the property has delivered record breaking monthly Revenue in August of over 1 Million Dollars. The Hotel improved it’s LRA Inspection score from 95.2% in June 2017 to 96.8% in September 2018. We had the Highest RGI amongst our Compset. Our Guest Comment scores are the Highest amongst the area Compset and all Radisson Hotels in Canada. 216 All Suites President Award Winning Hotel at Toronto Airport. In the short 6 months period the property has delivered record breaking monthly Revenue in August of over 1 Million Dollars. The Hotel improved it’s LRA Inspection score from 95.2% in June 2017 to 96.8% in September 2018. We had the Highest RGI amongst our Compset. Our Guest Comment scores are the Highest amongst the area Compset and all Radisson Hotels in Canada.

Managing Director

• 2017 - 2018

Flamingo Hospitality Group has 3 Operational Resorts and Restaurants and building 5 more Resorts in the Next 2 Years. By 2020 the Company would have over 4000 Rooms, Villas and Condotels, Service Apartments with over 5000 Team Members serving International Guests. Flamingo Dai Lai Resort the Flagship Resort is built on a 123 Hectares plot of land with over 200 Luxury Villas. The Company recently opened Asia’s Greenest and most Energy Efficient built: THE FOREST IN THE SKY. The Building has received Energy and Water Conservation Certification from the World Bank and IFC. The 178 Service Apartments and Condotel property has a Wellness and Beauty Centre, Casino, Virtual Reality Game Centre, Meeting Facility, Multi F&B Outlet project. The Property has over 1000 Team Members servicing the most discerning Guests from Asia, Europe, Australia and Russia. The other projects would have 700 to 1,000 Apartments with each property having 9-10 F&B Outlets, Convention Centres, Casinos, ONSEN SPAs and Recreational Centres. I was involved in: Creating Vision/Mission Statement and Core Values of the Hospitality Group, Brand Standards, Establishing SOP, Training Programs based on Brand Standards and SOP, Budgeting for the first time for the Company, Creating P&L every month based on Uniform System of Accounting, KPI and Balance Score Cards, Employee Engagement Survey, Mystery Shopper, Sales and Marketing, Business Development-created a whole new Segment of Wholesalers and MICE, Recruitment of GM and other HODs , Pre-Opening of Forest in the Sky and all other new Developments, selection of SPA Consultants and Casino Operators. I brought in International Standards of Service into the entire Company. Show less

General Manager

• Jan 2016 - Jan 2017

The Resort is a part of the Minor International with 90 Rooms and Villas, 5 F&B Outlets, Meeting rooms for 200 Delegates, SPA, GYM and Kids Club with Daily activities. This Luxury Beach Resort is catering to Europeans, Russians, Chinese and Locals. The destination being just 4 hours’ drive from Saigon was an ideal market for MICE, International Leisure and Corporate business. We changed the concept of the F&B Outlets and created new Service standards for F&B and rest of the Resort. The Resort under my Management received a score of 89% for Employees Satisfaction. This was an increase of 5% as compared to the previous year. The Revenue Increased Year over year by 6%. Show less

Group- Director of Operations

• 2013 - 2015

Atmosphere Hotels and Resorts own and operate 3 Resorts in Maldives namely: 1) Atmosphere Kanifushi Maldives a 132 Villas Entry 5 Star Resorts with a staffing of 331 Colleagues, Annual Budget of 26 Million and GOP of 39% 2) OBLU by Atmosphere at Helengeli, Maldives as 116 Villa 4 Star Resorts with a staffing of 230 Colleagues and an Annual Budget of 22 Million and GOP of 35% 3) OZEN by Atmosphere at Madhoo, Maldives a 92 Villas 5 Star luxury Life Style Resort with a staffing of 350 Colleagues and an Annual Budget of 32 Million and GOP of 42%. As the Group Director of Operations, I have been involved in the creation of the Philosophy, Culture, Vision and Mission Statement of the Company. I Designed and wrote in Black and White the Brand Standards of each of the 3 Resorts. These documents were the differentiators for the Company. I created the culture of GROWTH OF THE COMPANY and DEVELOPMENT OF THE COLLEAGUES through Training and Self Actualisation. I was involved in designing, creating service standards, project management, FF&E and OS&E purchases-(travelling to North America, Europe, Singapore, Thailand, Indonesia, China, India, Sri Lanka etc), recruitment, Training, Sales and Marketing, Launch of the 3 Brands Internationally, Budgeting, Costing, Pricing. The Company had its own Dive Centre and SPA which reported to me. I lead the F&B planning of the 3 Resorts, purchase of Wines from Europe as well as central purchase of food products for the 3 Resorts. Show less

General Manager, Spain

• 2013 - 2013

Petchey leisure/Muthu Hotels Pvt Ltd. is a Company based in Algrave, Portugal with properties in India, Singapore, UK, France, Portugal and Spain. The Resorts caters to Time Share Guests as well as direct Guests from TA/TO, OTA, Social Media, Corporate Incentives and various Associations (Bankers, Lawyers, Pharma, Insurance, Car rally etc). I was involved in the Operations, Business development, Up-grade projects of 3 Resorts in South of Spain and Canary Islands. I had the Resort Managers reporting to me. The Properties were: - Grangefield Oasis Club, Malaga - Infiniti Beach Resort, Almeria - Royal Park Albatros, Tenerife The Company was looking for more Properties in Spain and I was directly involved is the business development, negotiation and due diligence. Show less

Director of Operations and Technical Services

• 2012 - 2013

The Company owns three Resort Islands managed by Jumeirah Hotels, Dubai and Viceroy Hotel Group, USA. The three Resorts are: Jumeirah Vittaveli, Maldives, Jumeirah Dhevanafushi, Maldives and Viceroy Maldives. As the Director of Operations in the Asset Management department, I acted as the liaison between the owners of the properties and the Management Companies to ensure proper and proactive communications and a thorough understanding of the ownership agreements for all properties, including but not limited to, management, partnership, operating and reviewing ownership needs and expectations on a periodic basis.  I supervised and oversaw the overall operations of the 3 Resorts as well as the development and execution of strategies that would support, strengthen and grow the Resorts Operations to meet and exceed the strategic goals of the owning organization bearing in mind the Managing Companies vision and mission.  I was responsible for driving service excellence, developing and executing plans to improve performance, working closely with the Managing Companies, Department heads of Finance, Sales, Revenue Management, F&B and Human Resources as well as the Resorts general Managers in assessing and driving overall performance while maintaining positive owner/management relationships.  I developed and executed strategic operational and financial initiatives related to the long term vision and strategies of the owning company and ensuring timely and proactive communications to all stakeholders.  Assisted and directed property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.  As in-Charge of the Technical Services, I assisted the Group in new projects, up-grades, renovations, logistics, procurement, Engineering, Medical Services, and Health & Safety etc. I Show less

General Manager

• 2011 - 2012

The two Companies with common shareholders managed The 5 Star 120 Rooms and Suites Sunrise Nha Trang Beach Hotel & SPA, Vietnam and 125 Villas Emeralda Ninh Binh, Vietnam and the 5 Star.  I was responsible for managing and directing the Sunrise Nha Trang in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive financial results. Due to the downsizing of the Property I moved to Emeralda Ninh Binh opening the Resort in last quarter of 2011.  I established strategies to proactively react to the ever increasing demand in the market to keep ahead of trends.  Hired and trained effective Department Heads to ensure proper staffing of all Executive level positions and acted as a mentor to the properties Executive Committee resulting in High Potential leaders that can advance and grow in the organization. As a result in Sunrise I reduced Man power by 6% and Reduced Departmental Cost by 3%  Prepared the entire Operational Budget, Business Plan and Marketing plan, Systems and Procedure, SOP, Policies and Employee handbook of the two Resorts.  During my tenure, at Emeralda Ninh Binh, we hosted conferences and seminars ranging up to 1000 attendees of Government, International bodies, Fortune 500 Companies, NGO, UN, and World Bank. In addition the Resorts had Leisure business from Europe, Australia, Japan as well as Asia-Pac.  Sunrise Nha Trang had the highest REVPAR Penetration of 135% in the city and the Hotel website production increased to 55% from 35%  Managed to achieve 100% GSI as a result Sunrise Nha Trang Beach Hotel & SPA, Vietnam was awarded the 2011 People Choice Award. Show less

General Manager Operations & Projects

• Nov 2009 - Jan 2011

 Responsible for the extensive renovations of Rooms, F&B outlets and Spa of the 130 Rooms & Suites Hotel at the cost of 12 Million Dollars to be up-graded to a 5 star Hotel.  Supervised and controlled the master plan for the hotel design, project supplies, monitoring construction work and quality which was implemented in multiple installments, and ensured completion within budget and time.  Established relationships and negotiated prices with Hotel suppliers for movable and non-movable Hotel fixtures. Secured lasting communication with developers, contractors and consultants for future projects.  Prepared the entire Operational Budget, Business Plan and Marketing plan, Systems and Procedure, SOP, Policies and Employee handbook in accordance with the new status of the Hotel.  The renovations finished ahead of time and I was awarded as the 2010 BEST GENERAL MANAGER by the Guyanese Ministry of Tourism. Show less

Chief Operating Officer

• Dec 2005 - Jan 2009

Lily Group of Hotels is a privately held company that owns, develops, builds and manages resorts throughout the Maldives. The Group is also the exclusive importers of Food & Beverage to all the Island Resorts in the Maldives. The Group also has interest in Shipping. HOTELS UNDER OWNERSHIP  Island Hideaway a 5 Star Deluxe ECO-FRIENDLY Resort with 43 Villas. Under my Leadership was awarded in 2006 1st prize “THE MOST BEAUTIFUL WELLNESS RESORT IN THE WORLD” by the VIP International Traveler Magazine, Germany and Runners Up - 'Best Independent Hotel - Worldwide' by Luxury Travel UK - 'Readers Award, January 2008.  Lily Beach Resort is the only 5 star Resort in Maldives providing All Inclusive service with exceptional personalized service.  Both Properties are member of Small Luxury Hotels.  Both Properties were Boutique Eco Friendly Resorts. Achievements:  Conceptualized, designed, constructed, developed and managed the Island Hideaway Resort.  2009 Annual budget of $15 Million Dollars with ADR of US$ 775 and REVPAR of $545.  Achieved annual net revenue of $9 Million in the first year of operation with a GOP of 43%.  Supervising 550 highly trained Ladies and Gentlemen in both Resorts providing exclusive personalised service.  Renovating and re-positioning of the Lily Beach Resort with total cost of $32 Million Dollars.  Directly involved in Concept, Design, Construction, Purchase, Recruitment, Facility planning, and Contract negotiations with third party partners.  Establishing SOP, Training, Sales and Marketing and Operation systems and procedures.  Lily Beach Resort opened in January 2009 with annual budget of $21 million Dollar.  Island Hideaway consistently achived 100% RevPar penetration during my tenure. Show less

General Manager

• Oct 2002 - Dec 2005

 Managed the Radisson Mississauga, ON, Canada, a 3 Diamond 207 rooms and suites full Service Hotel with 7500 sq. ft of meeting space.  Responsible for all aspects of the operation, including improving financial performance, operational and financial controls, ensuring optimal guest satisfaction scores, and developing and retaining a strong management and hourly associate team, audits, Health and Safety  Maintained cost and quality standards, maximized profits, developed, retained employees in addition to Hotel’s upgrade, renovation and service improvement to exceed guest expectations.  Under my Management the Hotel continued to be the preferred Hotel for most of the Fortune 500 Companies with their Head Quarters in Mississauga which has the largest base of corporate headquarters.  Certified Radisson General Manager. Attended Radisson annual conventions, maintained excellent relations with Radisson Global Sales and Revenue Managers to increase market share and revenue.  Established strong relations with Hotel Guests to ensure repeat business and Customer retention.  In 2004 was responsible for the takeover of Holiday Inn Oakville, ON, Canada a 3 Diamond, 144 rooms and of which 60 are Suites, full service Hotel with 7,000+ sq ft of meeting space. I received the hotel from the previous owners on behalf of Westmont Hospitality Group and appointed its General Manager.  In addition to the above mentioned responsibilities, I ensured a smooth transition in systems, procedures and management from previous ownership to the new one.  Certified IHG General Manager.  In both Hotels reporting to the Regional Vice President Operations Show less

Vice President & General Manager

• Mar 1998 - Aug 2001

 5 Star Super Deluxe 350 rooms and suites Hotel, built on a 25 acres plot of land, with 8 F&B outlets and Convention Centre that could accommodate 1500 Delegates.  Since the Hotel was under construction when I joined, I was engaged in Pre-Opening and Opening, facility planning/ interiors/ equipment selection and negotiation/ recruitment, training and team building/ formulating policies/ systems/ SOP’S/ budgeting, costing, pricing, sales and marketing.  I was involved in all the coordination and preparation required by the Hotel for hosting The President of the United States of America, India and the State Summit between India and Pakistan besides a number of International Conferences and Conventions.  Developed the budget for each department, approved expenses and established the standards of service.  Leading a team of 600 employees, working within the vision and mission of the Company and ensuring the implantation of high quality service and 100% Guest satisfaction. Show less

Assistant Manager-General Manager

• 1981 - 1997

As a graduate of Oberoi Hotel Management School, I have worked in several positions in various Oberoi Hotels in India and the Middle East, till I became a General Manager of The Oberoi Bhubaneswar, India in 1993- 1996 a 64 Rooms and Suites 5 Star Deluxe Hotel with 3 F&B Outlets and 2 Meeting Rooms.  Converted the Hotel from a resort to business property increasing the revenue 3 folds by increasing sales and controlling cost, working under an extremely difficult trade union environment.  Handled Union negotiations and employee grievances, coordinated compensation and benefit programs.  Promoted teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.  At the time of my appointment I was the youngest General Manager in the History of Oberoi Groups. Executive Assistant Manager The Oberoi Grand Calcutta, India 1990- 1993 A 213 Rooms and Suites 5 Star Super Deluxe Hotel, Member of The Leading Hotels of the World. Senior Lobby Manager Al Rasheed Hotel Baghdad, Iraq 1985- 1990 A 380 Rooms and Suites Hotel built for the Heads of States. The Oberoi Group managed the Hotel for the Government. Asst. Manager, Food and Beverage The Oberoi Delhi, India 1983- 1985: A 280 Rooms and Suites flagship property of the Oberoi Group is a landmark in the Capital. The Property is a member of The Leading Hotels of the World. Show less