Experience

Spectrum

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Head of HR

  • Dec 2010 - Present

  • Oversee all functions of Human Resources department and provide support to our employees. • Screening and recruitment of employee. • Preparing and modifying of budgets. • Providing offer letter, appointment letter, maintaining all forms like; good role of labour law e.g. proper maintenance of PF, ESI, etc. • Designing hospital policy and proper maintenance and monitoring of HR internal systems and database. • Monitoring key HR metrics. • Leave management, proper maintenance of rooster. • Preparing and disbursement of salary via bank (overtime calculation). • Working timetable maintenance (proper utilisation of manpower). • Act as a consultant to managers and staff regarding policy and services to maintain employee grievances if any. • Tracking progress. • Exit formalities. • Experience certificate and others if any. • Maintaining analytical decision making ability. • Ensure that entry till exit patient is getting properly addressed. • Maintaining proper engagement of manpower as per flow chart. • Assigning employee to particular department evaluating the quality, credibility, education and excellent ability of handling client • Intervene and resolve issue as and when required for better customer services. • Maintaining and abiding the mantra in all respect ‘customer is king’, for making the institute No.1 in region. Show less



Vivekananda Hospital Pvt Ltd

• India
• Hospitals and Health Care
• 1 - 100 Employee

• HOD Front Office

  • Oct 2017 - Feb 2018

   Playing a pleasant and dynamic role to connect with patient and patient parties, the basic requirement of a front desk executive is – professionalism, promptness, courtesy and team work, along with positive attitude and work ethics.  Doing the 9–5 thing for my career before I do the 24X7 thing for a baby.  Quality is never an accident. It is always the results of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives.  Basic Etiquettes of the front office executives is a very dynamic role in canvassing image at any organization.  Never leave the desk empty is the first point of contact for patients or bystanders – “Customers are kings and kings are never left unattended”  To Exceeds Patient’s expectations  To Makes the Patients feel WE CARE & are doing our best  Value-for-money (time) services at VHPL  To Under Promise & Over Deliver  Don’t pass the Patients/Patient Party in &around  Treat every Patients/Patient Party as an individual with unique service needs & expectations  Answer promptly to Patients/Patient Party needs  Determined by degree of empathy, caring & individual attention shown  You represent the organization  Every contact offers you a new opportunity for self- enrichment  To Handles emotional situations well  To Provides positive strokes where appropriate  Undivided attention to your Patients/Patient Party  Be natural, not fake or mechanical  Be positive, energetic, helpful & cordial  Be your Patients/Patient Party agent  Will act as that ‘we’ front desk is the “FACE” of our organization and will ensure visitors receive a heart-warming welcome in every visit.  Ensuring good behavioural approach to each visitor by front desk professional all time.  Ensuring friendly service for patients and patient’s parties.  Ensure timely and accurate visitors query services. Show less



Vivekananda Hospital Pvt Ltd.

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Manager Operations

  • Apr 2017 - Oct 2017

  Custodian of for Pt Service Co-ordination Custodian of for Pt Service Co-ordination

• Senior Executive Billing Counselling

  • Sep 2015 - Feb 2017

   Financial clearance for any elective & emergency OT.  No discount allocation to any patient.  Co-Ordinate as emergency official for smooth running of operation & services.  Daily report to higher management.  Dues & discounts report on monthly basis.  Special official on duty as co-ordinator whenever needed.  Financial clearance for any elective & emergency OT.  No discount allocation to any patient.  Co-Ordinate as emergency official for smooth running of operation & services.  Daily report to higher management.  Dues & discounts report on monthly basis.  Special official on duty as co-ordinator whenever needed.



Essar

• India
• Investment Management
• 700 & Above Employee

• Assistant Manager Human Resources

  • Oct 2013 - Apr 2014

  • New Joiner joining formality till Exit & post Exit Formalities for employees. • Medical facilities process for employees. • ESI process for employees. • Preparing payroll data. • Organizational chart update. • Employee engagement activities. • Acquisition/ Talent Mobility. • Induction process. • HR Systems & Processes Foundation Employee Volunteers (CSR). • Talent • New Joiner joining formality till Exit & post Exit Formalities for employees. • Medical facilities process for employees. • ESI process for employees. • Preparing payroll data. • Organizational chart update. • Employee engagement activities. • Acquisition/ Talent Mobility. • Induction process. • HR Systems & Processes Foundation Employee Volunteers (CSR). • Talent



Vivekananda Hospital Pvt. Ltd.

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Manager HR

  • Jul 2013 - Aug 2013

  • New Joiner joining formality till Exit & post Exit Formalities for employees. • Medical facilities process for employees. • ESI process for employees. • Preparing payroll data. • Organizational chart update. • Employee engagement activities. • Acquisition/ Talent Mobility. • Induction process. • HR Systems & Processes Foundation Employee Volunteers (CSR). • Talent • New Joiner joining formality till Exit & post Exit Formalities for employees. • Medical facilities process for employees. • ESI process for employees. • Preparing payroll data. • Organizational chart update. • Employee engagement activities. • Acquisition/ Talent Mobility. • Induction process. • HR Systems & Processes Foundation Employee Volunteers (CSR). • Talent



GlobalLogic

• United States
• Software Development
• 700 & Above Employee

• HR Business Partner

  • Oct 2012 - Jun 2013

  • New Joiner joining formality till Exit & post Exit Formalities • Manage complete HR process for the company – from Recruitment, Leave & Attendance, and Payroll. • Performing Performance Appraisal for Employees. • Organizing Employee Engagement activity. • Managing Employee data confidentially and keep that up to date as on date. • 1 on 1 meeting with employees. • Work on improve process on daily basis. • Keep tracking on employee performance every day. • Maintaining and observing good, healthy work culture. • Co-ordinate & organise training for employees with L&D Team as & when needed. Show less



Accenture, Banglore

• India
• Consumer Services
• 1 - 100 Employee

• Executive HR

  • Mar 2012 - Oct 2012

  • Performs data entry in various Human Resources systems and tracking tools and client specific systems tools. • Proofs data entry generated within immediate team to ensure quality of deliverables. • Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities. • Researches and resolves data entry, discrepancies. • Reads and understands all communications regarding client and Accenture HR Services process to remain current with all job responsibilities. • Participates in cross-functional training to fulfil team backup responsibilities as assigned. • Refers customers to self-service option as applicable (Systems, reports, etc.). • Participates in process improvement planning. • Identifies and escalates complex issues to supervisor. • Provides operational statistics as required. • Completes special projects as assigned. • Supports and sustains positive work environment that fosters team performance through own work and behaviour. • Is receptive to performance feedback and works on improving. Show less



Knowledge Konsultants

• Computer and Network Security
• 1 - 100 Employee

• Executive HR

  • Apr 2010 - Sep 2011

  • Manage complete HR processes for the company–from Recruitment, Leave & Attendance, and Payroll. • Performing HR Training for employees • Participating in Performance Management with company authorities • Creating performance reports, leave & attendance reports to be forwarded to finance for payroll. • Single handling managed recruitment drives in professional institutes & colleges. • Developing employee engagement programs • Identifying training requirements both in technical and management perspective from team leads/managers for the employees • Managing and maintaining training plans and schedules and training feedbacks. • Maintaining Public Relations with consultancy firms for recruitment process easiness and betterment. • Maintaining required HR processes during employee termination or resignation and communicating with other departments to fast forward the separation cycle. Show less