Technology Management Consultant

• Nov 2022 - Present

Business Analyst

• May 2017 - Aug 2022

Pre-Sales and Associate Business Analyst

• May 2016 - Dec 2016

• As an Associate Business Analyst, performed UAT testing on a Healthcare ERP for Ministry of Health, Malaysia. Bug identification, URD document creation, writing test cases and test case scenario, preparation of user stories and user manuals • As Pre-sales executive, analyzing clients business requirements and providing necessary solution, preparing RFP’s on PowerPoint’s, Performing Market Research, and related marketing collateral's. • As an Associate Business Analyst, performed UAT testing on a Healthcare ERP for Ministry of Health, Malaysia. Bug identification, URD document creation, writing test cases and test case scenario, preparation of user stories and user manuals • As Pre-sales executive, analyzing clients business requirements and providing necessary solution, preparing RFP’s on PowerPoint’s, Performing Market Research, and related marketing collateral's.

Process Executive

• Jun 2014 - Nov 2015

• As Process Executive, provided necessary sales support to the concerned product sales teams for their IT products in markets over Middle-east, CIS & North African countries. • Sales order, Quotation, Invoice and Credit note creation and customer payment confirmation • Order placing, Shipment tracking, Inventory control, Outbound billing, Generation of Proforma Invoice, Goods delivery thus handling Supply chain end-to-end activities • Preparing and updating reports on timely manner and reporting to concerned product managers • Acts as a liaison between various teams such as Procurement team, Business & Sales team, Credit & Customer finance team, Fulfillment & warehouse outbound logistics delivery team etc. Show less

Technical Support Executive

• Oct 2010 - Feb 2012

• With Primary objective as Sales, on DELL software contracts and DELL Hardware peripherals its warranty and other third party Gadgets meeting aggressive targets • As Technical Support Executive, provided L1 Technical support to DELL Client over US, Canadian customers on First line of technical support over channels such as IP Phone's, Emails & Chats • Basic Technical L1 Hardware Troubleshooting on DELL Desktops, Laptops & Printer and Technical L1 Software Troubleshooting on Windows XP, Vista and 7 and on other third party software’s • Functional level (CSR role) access to the Siebel CRM application on handling and maintaining customer data Show less