IT Support Engineer

• Sep 2017 - Present

IT Projects Client: Ministry of Energy & Infrastructure • Configuring Cisco Telephones for all the end users in Cisco call manager • OS Migration from Win 7 to Win 10 for all the end users • Office 365 Migration from Office 2016 & 2013 • Customize Manage Engine tool Service Desk Plus according to our requirements. • Managing Asset & Tickets using Manage Engine Service Desk Plus tool • Liaising with multiple vendors for resolving Hardware related issue • Familiar with Cisco WebEx, MS Team & Zoom Clients: Unisys, Emirates Airlines, DEWA, DHA, NOOR Bank, Danone Group, Flowserve KEY RESPONSIBILITIES • Handling OS Migration project from Win 7 to Win 10 for entire organization • Migrated GoDaddy email server to Office 365 • Installation of HP servers and QNAP NAS • Configuring Exclaimer Email Signature Manager according to the client’s requirement • Installing and troubleshooting user required softwares and Office 365 • HP certified Laptop and Desktop service engineer • Preventive maintenance check for client’s workstations • Liaising with multiple vendors for resolving Hardware related issue Project: DWP Migration Client : SIEMENS KEY RESPONSIBILITIES • Managing 8 members team for Digital Workplace migration • Migrated client machines from windows 7 to windows 10 through PXE boot • Budget and Manpower planning • Configuring Synology NAS for Data backup • Sending invite to end users for migration via DWP portal • Registering and verifying the client machines in migration portal • Ensuring data backup and data restoration • Installing user required softwares • Handling shift management Project: Digitization Client : Ajman Municipality, Ajman Digital Government KEY RESPONSIBILITIES • Managed 16 members team for Digitization project • Budget and Manpower planning • Configured and customized KOFAX software according to the job needs • Installed and troubleshooted Widetek network scanners and Fujitsu fi series scanners for digitizing the document Show less

IT Infrastructure Engineer

• Jul 2016 - May 2017

• Configuring new PC and Installing required software for the end users• Configuring and Troubleshooting Fujitsu scanners, Xerox network printers, Cisco and Alcatel IP phones• Creating user profiles and installing web based business applications• Installation of mailbox on end user PC• Liaising with multiple vendors for resolving Hardware related issues• Raising tickets for external customer issues and assigning it to the concerned department• Maintaining inventory of IT Assets• Proactively check the network printers for paper jam and cartridge depletion on daily basis to minimize business impact Show less

IT Infrastructure Engineer

• Jul 2016 - May 2017

L2 Support Engineer

• Jan 2015 - Apr 2016

* Troubleshooting, Incident management and remotely resolving System issues for UK based customers * Administering servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployments, security updates and patches * Providing Desktop Support on Windows XP, MAC, MS Office 2003 & Hardware Support on Desktops / Servers * Creating BT ID and handling Broadband related issues on Copper and Fiber connections, telephone sockets, filters, hubs and modems * Installation of email on various email clients (MS Outlook, Windows LIVE etc) and handling email related issues * Activation of parental control and installation of Antivirus software * Checking and splitting the wireless frequencies * Capping the line to provide stable speed and removing line noise Show less

Process Lead

• Feb 2013 - Jan 2015

• Adding & Mapping the company details in client database and deleting duplicates in it. • Crawling & Collecting information from Web Application • Populating the property details in US & Canada • Understanding the requirements and creating SPEC based on the client Requirements • Maintaining inventory of IT equipments • Preparing Checklist based on client’s Web Application • Filing the registration form for the Real Estate Photographers in US in the client database • Doing QC for production files and creating Error Report Show less