Experience

DHL Express India

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service

  • Dec 2020 - Present



Cheers Interactive

• India
• Information Services
• 400 - 500 Employee

• Sr. Executive Business Development - Support

  • Jun 2011 - Nov 2019

  • Work closely with Vice President Sales and senior management, coordinate and assist them in multiple tasks. • Actively involved in implementing the Strategy for the Sales Team. • Serve as a central point of contact for individuals on BD strategy or key initiatives. • Coordinate BD meetings (timings, agenda, and materials). • Manage BD Transformation. • Onboarding of new BD members. • Ensuring proper CRM and pipeline management practices are applied across the region. • Support BD leader in challenging BD community and pursuit teams on a strategic approach to winning deals, ensuring we have a right winning strategy and pursuit’s process in place to improve our chances of winning in the market. • Participating in internal and external sessions demonstrating FB Go-to-Market tools (i.e. Growth Navigator, Growing beyond Borders, FB Benchmarking). • Ensuring the team members are using FB’s proven sales methodology on all key pursuits. • Facilitate communication and meetings between the Vice President and the team members. • Liaison with different departments to facilitate the Sales function. • Providing professional and confidential administrative and research support to the Vice President Sales and the BD Managers. • Attending client meetings with the Vice President and involved in preparing the minutes of the meeting and action plan. • Coordinating/managing business travel plan and meetings for the entire Sales team. • Managing meeting calendar (client meetings & internal meetings) for the Vice President and the team. • Managing roster for the entire Sales team. • Interaction with clients (EU/USA) for follow-ups and meeting setup. Show less



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Executive Customer Service

  • Jan 2008 - Apr 2011

  Worked for Ameriprise Financial (US Process) with the responsibilities assigned as under: • Worked on CITRIX, FACTS Screen (COLA), FINRA, X-Net, DCM (Distribution Channel Management), OLB (On-Line Brokerage), LOTUS NOTE (Mailing Tool within the process) and CLARIFY (SSD) software applications. • Releasing and Deducting commissions of the financial advisors of Ameriprise. • Generating New Accounts for the advisors as well as Canceling and making Changes into the Accounts as per advisor's request. • Generating New Team for the advisors as well as Canceling and making Changes into the Team as per their request. • Worked on Licensing part of the advisors like a renewal of the License and sending notice of license renewal through E-mail. • Worked on Address Change part of the advisors as per their request. • Terminating the advisors as per the Terms and Conditions and Requirements. • Attended Client Calls for regular queries about the product. Show less