Rajalakshmi V
Senior Manager, Technical Support at SumTotal Systems, LLC- Claim this Profile
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Bio
Frank C.
Worked with Raj for over 4 years, throughout this time she has consistently gone above and beyond all customer expectation in providing the best possible support to many demanding clients. I often hear from colleagues numerous compliments on how she always takes on full responsibility and always work around the clock for the customer or on their behalf to motivate her team and quickly reach an acceptable solution. With the fast pace environment that she is always surrounded in every day, Raj always portrays a calm and composed demeanour.
Frank C.
Worked with Raj for over 4 years, throughout this time she has consistently gone above and beyond all customer expectation in providing the best possible support to many demanding clients. I often hear from colleagues numerous compliments on how she always takes on full responsibility and always work around the clock for the customer or on their behalf to motivate her team and quickly reach an acceptable solution. With the fast pace environment that she is always surrounded in every day, Raj always portrays a calm and composed demeanour.
Frank C.
Worked with Raj for over 4 years, throughout this time she has consistently gone above and beyond all customer expectation in providing the best possible support to many demanding clients. I often hear from colleagues numerous compliments on how she always takes on full responsibility and always work around the clock for the customer or on their behalf to motivate her team and quickly reach an acceptable solution. With the fast pace environment that she is always surrounded in every day, Raj always portrays a calm and composed demeanour.
Frank C.
Worked with Raj for over 4 years, throughout this time she has consistently gone above and beyond all customer expectation in providing the best possible support to many demanding clients. I often hear from colleagues numerous compliments on how she always takes on full responsibility and always work around the clock for the customer or on their behalf to motivate her team and quickly reach an acceptable solution. With the fast pace environment that she is always surrounded in every day, Raj always portrays a calm and composed demeanour.
Experience
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SumTotal Systems, LLC
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United States
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Software Development
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500 - 600 Employee
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Senior Manager, Technical Support
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Apr 2019 - Present
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Technical Support Manager
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Apr 2017 - Mar 2019
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Client Operations Manager
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Aug 2015 - Apr 2017
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C3i Support Services
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Hyderabad Area, India
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Manager Operations
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Jun 2012 - Jun 2013
Handled a team of Help Desk Analysts( Level I & Level II), SME, QA,Trainer, TL & AM operations Handled a team of Help Desk Analysts( Level I & Level II), SME, QA,Trainer, TL & AM operations
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Sutherland Healthcare Solutions
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United States
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Hospitals and Health Care
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700 & Above Employee
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Asst Manager
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Nov 2010 - Nov 2011
Asst Manager for Payerpath Team ( Team of Product trainers ) Asst Manager for Payerpath Team ( Team of Product trainers )
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Assistant Manager
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Aug 2003 - Nov 2010
-Asst Manager Operations. -Hands on experience in training. -Green Belt trained and tested. -Domain expert in Accounts receivables, worked with collections and Cash application. -Worked in voice based processes for US and UK customers -Worked in non voice based process for US customers -Asst Manager Operations. -Hands on experience in training. -Green Belt trained and tested. -Domain expert in Accounts receivables, worked with collections and Cash application. -Worked in voice based processes for US and UK customers -Worked in non voice based process for US customers
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Techincal Support Representative
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Aug 2002 - Jun 2003
Providing technical troubleshooting to UK Dell computer users over the phone for hardware. Providing technical troubleshooting to UK Dell computer users over the phone for hardware.
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Community
