Rajagopalan R

Deployment Manager - Intelligent Workflow for F&A, IBM at IBM
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Contact Information
us****@****om
(386) 825-5501
Location
Chennai, Tamil Nadu, India, IN
Languages
  • English -
  • Tamil Native or bilingual proficiency

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Rajagopal was a different lead in my acquaintance and tenure with Wipro. The kind of patience and with ease he handles the escalations or the system/application conflicts was something to be really appreciated. The best thing is the smile and the humbleness he showcases across functions/leaders and tackles the highest critical situation with solutions. This nature is very rare in my experience in BPO industry. Keep the pace Raja...you are going right ladders of a great leader.

CMA.Muralidharan PB

Rajagopalan was a committed and sincere employee and was part of the team in completing the transition successfully for one of the F&A account @ Wipro. Always a Good Team man and knew exactly what he was doing.

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Experience

    • China
    • Software Development
    • 700 & Above Employee
    • Deployment Manager - Intelligent Workflow for F&A, IBM
      • Feb 2022 - Present

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Delivery Manager
      • Oct 2018 - Apr 2020

      Heading Delivery Management for Flex model delivery operation in SAP for more than 20 customers. The total size of the team is close to 500 SAP consultants/developers and specialists. Contributed for SAP Competency and taken initiative to make more SAP Certified consultants. During this initiative, the count of certified consultants increased by 2500 (300 to 2800 plus)

    • Head Delivery Management Operations – Managing all operational support and CDM
      • Aug 2015 - Sep 2018

      The customer is an American multinational corporation that designs, develops, and sells consumer electronics, computer software and personal computers. This account at Wipro is with more than 1200 resources across the globe. The delivery locations are USA, UK, Europe and 3 Cities in India. Operations Management: Preparation and Reporting of OPS Data at Account Level 3 –Way reconciliation of resources Monitoring offshore Floor Timing ensuring that it is meeting customer… Show more The customer is an American multinational corporation that designs, develops, and sells consumer electronics, computer software and personal computers. This account at Wipro is with more than 1200 resources across the globe. The delivery locations are USA, UK, Europe and 3 Cities in India. Operations Management: Preparation and Reporting of OPS Data at Account Level 3 –Way reconciliation of resources Monitoring offshore Floor Timing ensuring that it is meeting customer commitment. Physical Security in ODC Managing the floor security compliance in accordance to the commitment to the customer. Coordination as SPOC from the account with the security team and managing the communications and updates. Handling the issues and incidents if any and ensuring that the account is comply with Wipro and client’s policies and procedures. Desktop Management and Network Management in ODC Centralised desktop support for offshore ODC are provided by the team under my management. The team carry out below activities: Desktop/Laptop allocation, user setup and necessary software installation and updates. Data security management and monitor using JSS Server. De-allocation, sanitization and degaussing the end of life machines. Coordinate with NOC team on network and connectivity related setup and issues. Facilities Management in ODC Space management on the requirement by the delivery management. Coordinate with FMG and ensure the necessary facilities are made available for the employees in the account. Asset Management in ODC Managing centralized requirement across all locations for the account. Centralised procurement management for the account. Allocating the machines and periodic reconciliation of the asset at account level. Process Adherence & Compliance in ODC : Entire governance management for the account. Coordinate and ensure smooth internal and customer audits. Ensuring necessary action on audit observation and customer VMOs suggestions and directions.

    • Functional Consultant and Manager Application Support
      • Sep 2009 - Aug 2015

      Tool Overview A complete java based web application package with a Wipro indigenous workflow engine capable of handling millions of transactions. The objective of the project is to handle the entire CBS Transaction Processing module of the account in a single workflow package. Some Key Credentials about the tool below:  Customers: 25  Wipro users: 3500  Client users: 250  Geographies deployed: 8 countries  Delivery centers: 9… Show more Tool Overview A complete java based web application package with a Wipro indigenous workflow engine capable of handling millions of transactions. The objective of the project is to handle the entire CBS Transaction Processing module of the account in a single workflow package. Some Key Credentials about the tool below:  Customers: 25  Wipro users: 3500  Client users: 250  Geographies deployed: 8 countries  Delivery centers: 9  Employees: 350+ Roles and responsibilities  BRD review for the upcoming customers from the Domain perspective. During the review, we ensure that the operation’s entire requirement is covered without any gap and also ensuring that the product is effectively utilized with all the available feature which should make the end users activity easy.  Ensuring that the CRs after go-live are reduced.  Ensuring that the bugs while on CUAT are reduced.  Identifying the common functionalities customized and driving those functionalities to ensure customization effort are reduced.  Review and analysis of test cases based on the Use cases provided  Providing domain related solutions for issues to operations..  Ensuring smooth and timely go live and ensuring maximum usage of the tool by the operation with all the features made available in the tool.  Identifying possible enhancement in the tool and ensuring enhancement is implemented without disturbing current functionalities tool working with operations.  Ensuring customer satisfaction while using the tool in operation and providing enough support wherever and whenever required.  Participating in discussion on Product Designing and providing possible inputs to make the product customer friendly and make it best in the industry.  Playing pivotal role in designing and testing the New tool from Base))) to cater the solution from request till order in Procurement platform which is currently deployed at across the organization.

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Executive
      • 2006 - 2008

      MIS/Projects for the process • The role of mentor for team members to improve the quality and efficiency at work. • Preparation and presentation of Various Reports with Regard to Internal and External Quality and team performance • Quality Auditor for the process • Preparation of Quarterly schedules for various ventures. • Preparation of reports in various forms to be submitted to DGH on a periodic basis. SAP Data Migration • Played pivotal role in Preparation of data… Show more MIS/Projects for the process • The role of mentor for team members to improve the quality and efficiency at work. • Preparation and presentation of Various Reports with Regard to Internal and External Quality and team performance • Quality Auditor for the process • Preparation of Quarterly schedules for various ventures. • Preparation of reports in various forms to be submitted to DGH on a periodic basis. SAP Data Migration • Played pivotal role in Preparation of data for upload for all ventures. • Verified the data prepared for upload by other departments. • Ensured smooth and error free data migration. General Accounting (Joint Venture) • Handling month end activities (Consumption, Accruals, Allocations & PCO entries) • Analyzing the Transactions posted in Sun System/SAP ERP Solution, making rectifications if any. • Preparation of Receipts & Distribution summary. • Preparation and analysis of Working Capital Schedules. • Reconciliation of accounts – between the ventures, inter company and the vendors. • Co-ordination, preparing & providing necessary information for various Audits. • Preparation of ATSO-3 statement & submission to Corporate Finance team. Show less MIS/Projects for the process • The role of mentor for team members to improve the quality and efficiency at work. • Preparation and presentation of Various Reports with Regard to Internal and External Quality and team performance • Quality Auditor for the process • Preparation of Quarterly schedules for various ventures. • Preparation of reports in various forms to be submitted to DGH on a periodic basis. SAP Data Migration • Played pivotal role in Preparation of data… Show more MIS/Projects for the process • The role of mentor for team members to improve the quality and efficiency at work. • Preparation and presentation of Various Reports with Regard to Internal and External Quality and team performance • Quality Auditor for the process • Preparation of Quarterly schedules for various ventures. • Preparation of reports in various forms to be submitted to DGH on a periodic basis. SAP Data Migration • Played pivotal role in Preparation of data for upload for all ventures. • Verified the data prepared for upload by other departments. • Ensured smooth and error free data migration. General Accounting (Joint Venture) • Handling month end activities (Consumption, Accruals, Allocations & PCO entries) • Analyzing the Transactions posted in Sun System/SAP ERP Solution, making rectifications if any. • Preparation of Receipts & Distribution summary. • Preparation and analysis of Working Capital Schedules. • Reconciliation of accounts – between the ventures, inter company and the vendors. • Co-ordination, preparing & providing necessary information for various Audits. • Preparation of ATSO-3 statement & submission to Corporate Finance team. Show less

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Executive
      • 2004 - 2005

      • Responsible for centralized Accounts Payable activities of 6 WBPO Locations • Maintenance & regular book keeping of Accounts Payable activities in image solution environment. • Ensuring correctness of accounting & fulfilling statutory obligations for the process. • Scrutiny/ Reconciliation of vendor accounts periodically. • Maintenance & reconciliation of Bank Books. • Interacting with Bank/Vendor time to time on need basis. • Responsible for Tax Deduction & related… Show more • Responsible for centralized Accounts Payable activities of 6 WBPO Locations • Maintenance & regular book keeping of Accounts Payable activities in image solution environment. • Ensuring correctness of accounting & fulfilling statutory obligations for the process. • Scrutiny/ Reconciliation of vendor accounts periodically. • Maintenance & reconciliation of Bank Books. • Interacting with Bank/Vendor time to time on need basis. • Responsible for Tax Deduction & related activities. (i.e., Tax deduction at the appropriate rates, remittance to the government, issuance of certificates & filing of Returns with the Income Tax Department. • Preparing monthly MIS reports. • Processing employee claims. • Handling Payroll queries. • Coordinating with Bank for various matters relevant from time to time • Handling necessary Statutory Obligations like Sales Tax & compliance with Software Technology Parks of India (STPI) matters

    • Executive EFA
      • 2003 - 2004

      Business Assurance - Workflow Platform

    • Articles Clerk
      • Jul 1997 - Nov 2000

      • Statutory Audit of Manufacturing Finance and Engineering companies for corporate clients. • Tax Audit u/s 44AB of the Income Tax Act for Corporate & Other Clients. • Preparation of Audit Manual for various aspects of Audit of Manufacturing Companies. • Prepared Internal Control Questionnaire for audit of various routine transactions such as Purchases, Sales, and Verification & Valuation of stock. • Involved in Systems Audit along with Computer Professionals. • Statutory Audit of Manufacturing Finance and Engineering companies for corporate clients. • Tax Audit u/s 44AB of the Income Tax Act for Corporate & Other Clients. • Preparation of Audit Manual for various aspects of Audit of Manufacturing Companies. • Prepared Internal Control Questionnaire for audit of various routine transactions such as Purchases, Sales, and Verification & Valuation of stock. • Involved in Systems Audit along with Computer Professionals.

Education

  • SYMBIOSIS INTERNATIONAL UNIVERSITY
    EPGDBM - Executive PG Diploma in Business Management, Business Administration, Management and Operations
    2016 - 2018
  • AVVM Sri Pushpam College
    B Com, Commerce
    1994 - 1997
  • National Higher Secondary School, Mannargudi
    AA, Business/Commerce, General
    1992 - 1994

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