Experience

Harmonic

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Field Support Engineer

  • Mar 2015 - Present

  > Experience in creating Broadcast and Media workflows to simplify end-to-end operations of Live Streaming Platform include live or file-based transcoding, packaging and origin.> Hands on experience with end user for system integration and support of Media Playout and Storage servers along with commissioning, troubleshooting and providing training on operations and best practices to customers.> Project implementation and Post-Sales engagements with single point of contact in named key accounts. > Experience in architecting complex use cases with multi-vendor environment technologies.> Consulting and implementation experience, integrating SaaS solutions (on premise and cloud).> Working knowledge on various AWS services like EC2, S3, ELB, VPC, RDS, Route53 & Cloud Front.> Leading customer focused technical trainings and providing knowledge transfer sessions inhouse for cross training among different teams in organization.> Providing training to global partners and customers in APAC regional offices Show less

• Field Service Engineer

  • Mar 2013 - Feb 2015



Shaf Broadcast Pvt Ltd

• Support Engineer

  • Jan 2008 - Feb 2013

  - Workflow design, planning and commissioning. - Managing customer service relationship and defective product transnational requirements necessary to maintain customer satisfaction. - Maintain transaction quality, implements process improvements and related objectives necessary to provide the highest possible services as efficiently and reliably as possible. - Responsible for all aspects of Customer Support including Documentation, Implementations, and Client training. - After installation support on products like Quantel: sQ 200 server, sQ 400 server, sQ 800 server, sQ Edit and Pablo. EVS: XS Server, XT2+ and IP Director. AP ENPS: Essential News Production System. Omnibus: Automation. Evertz: Routers, Multimedia Cards. Show less