Experience

Nyati Builders Private Limited

• United States
• Real Estate
• 100 - 200 Employee

• Manager Sales and Marketing

  • Feb 2014 - Present

  Lead an In-House team of up to 15 Tele-sales executives along with one Team Leader for the Club. Monitoring closely daily productivity against the defined Service Level Agreements. Responsible for monitoring teams performance and provide appropriate feedback. Handling escalations. Review personal performance reports regularly. Monthly Call Monitoring and calibration. Strategic Consulting, including business plan & sales strategy development Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis. Co-ordinating and co-operating with associated departments and services for sales and after sales service. Also involves Data Base Management. Created and Implemented Online sales through various portals. Organizing BTL and Work Site activities with help of various agencies for the Sales team. Show less



Magic Holidays

• India
• Hospitality
• 1 - 100 Employee

• Tele-Merketing Manager

  • Sep 2011 - Feb 2014

  Handled the process outsourced to BPO in Mumbai Region for Pan India. Handled a team of 30 tele-callers with 2 TL’s, 1 AM and 1 Ops Manager for Pan India Telemarketing process. Lead a In-House team of up to 52 Tele-sales executives along with Seven Team Leaders. Six Team is handling the Venue Calling for 5 Venues and One Direct Sales for both the Branch. Monitoring closely daily productivity against the defined Service Level Agreements. Responsible for monitoring teams performance and provide appropriate feedback. Handling escalations. Review personal performance reports regularly. Monthly Call Monitoring and calibration with the Quality Team. Co-ordinating and co-operating with associated departments and services for sales and after sales service. Also involves Data Base Management. Created and Implemented On-line sale through various portals. Organizing BTL and Work Site activities with help of Marketing team for the Direct Sales team. Show less



Kotak Life

• India
• Insurance
• 700 & Above Employee

• Channel Marketing Manager

  • Jun 2008 - Mar 2009

  Handling the process outsourced to BPO in Mumbai Region for Pan India. Handling a team of 100 tele-callers with 6 TL’s, 2 AM’s and 2 Ops Manager for Pan India Telemarketing process. Leading a In-House team of up to 27 Tele-sales executives along with two Team Leaders. Monitoring closely daily productivity against the defined Service Level Agreements. Responsible for monitoring teams performance and provide appropriate feedback. Handling escalations. Review personal performance reports regularly. Monthly Call Monitoring and calibration with the Quality Team. Co-ordinating and co-operating with associated departments and services for sales and after sales service. Also involves Data Base Management for Pan India. Created and Implemented Online sale through various portals. Organizing BTL and Work Site activities for the sales team. Organized R&R for the process ( both sales and tele-calling ) Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Apr 2006 - Jun 2008

  • Leading a team of Tele-sales executives along with Team Leaders andTeam Coach • Monitored closely daily productivity against the defined Service Level Agreements. • Was responsible for monitoring team’s performance and provide appropriate feedback. • Handling escalations. • Review personal performance reports regularly. • Monthly Call Monitoring. • Coordinated and co-operated with associated departments and services. • Leading a team of Tele-sales executives along with Team Leaders andTeam Coach • Monitored closely daily productivity against the defined Service Level Agreements. • Was responsible for monitoring team’s performance and provide appropriate feedback. • Handling escalations. • Review personal performance reports regularly. • Monthly Call Monitoring. • Coordinated and co-operated with associated departments and services.



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Team Leader

  • Dec 2004 - Apr 2006