Experience

Sigma Allied Services Private Limited

• India
• Human Resources Services
• 100 - 200 Employee

• Account Manager

  • Aug 2021 - Present

  Ahmedabad, Gujarat, India



Pinnacle Global Service

• Founder

  • Jul 2018 - Aug 2021

  Ahmedabad Area, India Astute Professional and Management Graduate holding Six Sigma Belt, HR Specialist with 14 years of vast experience in heading Operations as Vice President / Operations Head for Varied Industries Key Account Management, US & Domestic Recruitment's, Operations & Human Resource Management. Served as a Vice President for Idea cellular. Operations Head for India First Life Insurance , Aegis Limited Etc. at Senior Level in Management.

• Operations Manager

  • Jun 2016 - Jun 2018

  Ahmedabad



DBS Mintek PVT LTD

• India
• Telecommunications
• 1 - 100 Employee

• Operation Head

  • May 2012 - May 2014

  Pune Area, India DBS MINTEK PVT LTD is an international call center based in Mumbai and Pune. Incorporated in 2008 as a Private Limited Company. DBS is a state of the art technology contact center which caters to domestic as well as International clients for Inbound call center, outbound call center for both B2B as well as B2C markets. Well equipped with state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns.DBS has an existing operation of 225-workstations facility, which… Show more DBS MINTEK PVT LTD is an international call center based in Mumbai and Pune. Incorporated in 2008 as a Private Limited Company. DBS is a state of the art technology contact center which caters to domestic as well as International clients for Inbound call center, outbound call center for both B2B as well as B2C markets. Well equipped with state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns.DBS has an existing operation of 225-workstations facility, which would be scaled up by another 100.  Handling Idea Inbound & Outbound process.  Responsible to meet all Target of service level agreement.  Responsibility of Operation, Training Team, Quality Team & IT Team  Helping sales team of idea cellular of Maharashtra and Goa to activate new connection.  Handling more than 250 agents, 10 team leader, two asst manager & 2 dy asst manager.  Review meeting with entire management team.  Coordinating with client to ensure smooth Operation.  Analyzing the profit and loss of the process and making changes accordingly.  Spoke person from DBS for Quality, Operation & Training.  Daily call center KPI to be monitored & maintained.  Encourage Team for rewards.  Arrange weekly meetings to understand the progress.  Internal audits.  Insure timely training & quality improvement.  Highlight improvement areas to higher management.  Continues monitoring & audits.  Timely feedback to the Respective department.  Issues to be resolved in real time.  Monthly invoicing & timely payment from Idea.  Forecasting & planning for the process.  Monitor the month on month Budget.  Escalations to be address in real time.  Data & Voice Connectivity to be monitored.  Single point of contact for DBS  Coordination with various departments in Idea.  Monthly review with higher management.  Maintain critical data of the process.  Basic infrastructure to be monitored & maintained. Show less



Aegis Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Team Leader/Asst manager operation

  • Sep 2009 - May 2011

  Responsibilities  Successfully achieved service level of inbound and achieved the target of outbound on daily, weekly and monthly basis consistently.  Resolving the query of Business development managers across all over India for issuing the policy in inbound calls.  Handlings single handedly the team in Hyderabad & Ahmadabad center.  Distribution of outbound calls to the agent in Hyderabad & Ahmadabad center.  Creating new leads from the telecaller and distributing them… Show more Responsibilities  Successfully achieved service level of inbound and achieved the target of outbound on daily, weekly and monthly basis consistently.  Resolving the query of Business development managers across all over India for issuing the policy in inbound calls.  Handlings single handedly the team in Hyderabad & Ahmadabad center.  Distribution of outbound calls to the agent in Hyderabad & Ahmadabad center.  Creating new leads from the telecaller and distributing them to the respective cluster head across India o Achievements 1. Star performer Awards (Kudos-2010)-Annual reward ceremony for outstanding performance for IndiaFirst life insurance for the month of Jan’2010 to dec’2010 from AVP operation and vice precedent of Aegis Limited. 2. Certificate of Excellence (STAR TL) –Star performer for outstanding performance for IndiaFirst life insurance for the month of Sept’2010 – 2011 from AVP operation and vice precedent of Aegis Limited. 3. Certificate of Excellence (STAR TL) –Star performer for outstanding performance for IndiaFirst life insurance for the month of April’2010 from AVP operation and vice precedent of Aegis Limited. 4. Certificate of Excellence (STAR TL) –Star performer for outstanding Show less