Experience

Knight Commercial

• United States
• Facilities Services
• 1 - 100 Employee

• HR Manager

  • Oct 2023 - Present



Professional Technical Security Services, Inc

• United States
• Security and Investigations
• 1 - 100 Employee

• Assistant Manager HR

  • Jan 2016 - May 2023

  • Partnered with senior leadership to create and implement HR strategy and goals; offered actionable insights to inform decision making. • Oversaw recruitment, hiring, onboarding, orientation, and separation processes for all administrative staff; generated job descriptions and led screening and interviews. • Played key role in creating and maintaining company policies and procedures; updated employee handbooks, training materials, and job duties as needed. • Recognized as subject… Show more • Partnered with senior leadership to create and implement HR strategy and goals; offered actionable insights to inform decision making. • Oversaw recruitment, hiring, onboarding, orientation, and separation processes for all administrative staff; generated job descriptions and led screening and interviews. • Played key role in creating and maintaining company policies and procedures; updated employee handbooks, training materials, and job duties as needed. • Recognized as subject matter expert for HR policy guidance and interpretation; ensured full compliance with legal requirements and government reporting regulations. • Relayed key policy changes to employees in a timely manner; wrote memos, answered questions, and explained complex information in easy-to-understand terms. • Launched benefit and compensation programs to attract, motivate, reward, and retain top talent; surveyed employees to garner constructive feedback. • Bolstered staff morale and productivity with effective talent management programs, succession programs, and employee development initiatives. • Managed HR Information System and Payroll Records; processed bi-weekly payroll for 600 union and 150 administrative employees. • Audited payroll transactions to ensure accuracy and resolve discrepancies; produced monthly and quarterly reports on earnings, taxes, deductions, leave disability, and non-taxable wages. • Ascertained accuracy of year-end adjustments/miscellaneous reportable earnings and W2, third-party sick, and 1095c forms. • Balanced priorities simultaneously while meeting tight deadlines; cultivated a positive and inclusive workplace culture. • Represented the company at unemployment hearings; handled ad hoc duties and special projects as requested. Show less • Partnered with senior leadership to create and implement HR strategy and goals; offered actionable insights to inform decision making. • Oversaw recruitment, hiring, onboarding, orientation, and separation processes for all administrative staff; generated job descriptions and led screening and interviews. • Played key role in creating and maintaining company policies and procedures; updated employee handbooks, training materials, and job duties as needed. • Recognized as subject… Show more • Partnered with senior leadership to create and implement HR strategy and goals; offered actionable insights to inform decision making. • Oversaw recruitment, hiring, onboarding, orientation, and separation processes for all administrative staff; generated job descriptions and led screening and interviews. • Played key role in creating and maintaining company policies and procedures; updated employee handbooks, training materials, and job duties as needed. • Recognized as subject matter expert for HR policy guidance and interpretation; ensured full compliance with legal requirements and government reporting regulations. • Relayed key policy changes to employees in a timely manner; wrote memos, answered questions, and explained complex information in easy-to-understand terms. • Launched benefit and compensation programs to attract, motivate, reward, and retain top talent; surveyed employees to garner constructive feedback. • Bolstered staff morale and productivity with effective talent management programs, succession programs, and employee development initiatives. • Managed HR Information System and Payroll Records; processed bi-weekly payroll for 600 union and 150 administrative employees. • Audited payroll transactions to ensure accuracy and resolve discrepancies; produced monthly and quarterly reports on earnings, taxes, deductions, leave disability, and non-taxable wages. • Ascertained accuracy of year-end adjustments/miscellaneous reportable earnings and W2, third-party sick, and 1095c forms. • Balanced priorities simultaneously while meeting tight deadlines; cultivated a positive and inclusive workplace culture. • Represented the company at unemployment hearings; handled ad hoc duties and special projects as requested. Show less



Ezdinein - Restaurant Delivery Service

• United States

• Operations Manager

  • Jan 2006 - Jan 2016

  • Built collaborative partnerships with local restaurants to offer food delivery services to businesses and residents throughout the San Francisco Bay Area. • Engaged with restaurant management teams to introduce the service, identify common goals, and negotiate mutually beneficial contract terms. • Propelled revenue and customer satisfaction with strategic plans that emphasized quality meals, fast delivery, and outstanding customer service. • Spearheaded creation of standard… Show more • Built collaborative partnerships with local restaurants to offer food delivery services to businesses and residents throughout the San Francisco Bay Area. • Engaged with restaurant management teams to introduce the service, identify common goals, and negotiate mutually beneficial contract terms. • Propelled revenue and customer satisfaction with strategic plans that emphasized quality meals, fast delivery, and outstanding customer service. • Spearheaded creation of standard operating procedures (SOPs) for delivery processes, ensuring compliance with company policies and industry regulations. • Recruited, trained, and supervised a team of high-performing delivery drivers; coached drivers in best practices and offered comprehensive support for any issues that arose. • Coordinated delivery driver schedules to ensure on-time deliveries, efficient use of resources, and adequate coverage across all shifts. • Tracked and analyzed delivery performance metrics including driver productivity, on-time delivery rates, and customer satisfaction; utilized data to inform future planning. • Delivered regular performance evaluations, including feedback and areas for improvement; implemented training programs to support skill mastery and continuous improvement. • Liaised with customer service and logistics teams to streamline operations; communicated with stakeholders to address safety concerns and ensure a safe working environment for drivers. • Established and enforced effective controls and SOPs for food safety, quality assurance, resource allocation, cost optimization, and delivery efficiency. • Resolved customer complaints promptly and professionally; collaborated cross-functionally to minimize delivery errors, such as incorrect orders or damaged goods. Show less • Built collaborative partnerships with local restaurants to offer food delivery services to businesses and residents throughout the San Francisco Bay Area. • Engaged with restaurant management teams to introduce the service, identify common goals, and negotiate mutually beneficial contract terms. • Propelled revenue and customer satisfaction with strategic plans that emphasized quality meals, fast delivery, and outstanding customer service. • Spearheaded creation of standard… Show more • Built collaborative partnerships with local restaurants to offer food delivery services to businesses and residents throughout the San Francisco Bay Area. • Engaged with restaurant management teams to introduce the service, identify common goals, and negotiate mutually beneficial contract terms. • Propelled revenue and customer satisfaction with strategic plans that emphasized quality meals, fast delivery, and outstanding customer service. • Spearheaded creation of standard operating procedures (SOPs) for delivery processes, ensuring compliance with company policies and industry regulations. • Recruited, trained, and supervised a team of high-performing delivery drivers; coached drivers in best practices and offered comprehensive support for any issues that arose. • Coordinated delivery driver schedules to ensure on-time deliveries, efficient use of resources, and adequate coverage across all shifts. • Tracked and analyzed delivery performance metrics including driver productivity, on-time delivery rates, and customer satisfaction; utilized data to inform future planning. • Delivered regular performance evaluations, including feedback and areas for improvement; implemented training programs to support skill mastery and continuous improvement. • Liaised with customer service and logistics teams to streamline operations; communicated with stakeholders to address safety concerns and ensure a safe working environment for drivers. • Established and enforced effective controls and SOPs for food safety, quality assurance, resource allocation, cost optimization, and delivery efficiency. • Resolved customer complaints promptly and professionally; collaborated cross-functionally to minimize delivery errors, such as incorrect orders or damaged goods. Show less