Experience

TYLERS

• Mauritius
• IT Services and IT Consulting
• 1 - 100 Employee

• Cybersec

  • Apr 2023 - Present



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Cybersecurity Manager

  • Jul 2022 - May 2023



Orange Cyberdefense

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Security Manager

  • Mar 2020 - Aug 2022



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader for L2 Security

  • Jan 2015 - Mar 2020

  · Manage a team of 21 people· Plan Upgrades for all Security Devices due to vulnerabilities or end of support· Create root cause analysis for major incidents· Incident and change management process· Provide team statistics and evaluate performance.· Manage escalations keeping high level managers up-to-date of the progress and provide deliverables to regain customer’s trust· Challenge and evaluate changes to be done on security appliances managed by Mauritius, Egypt, India and France.· Provide and Organise Training for the team and other transversal support operations. Show less

• Network Security Engineer at Orange Business Services

  • May 2010 - Dec 2014

  Provide 24/7 level 2 proactive/reactive support (via oncall on NBH)· Support on variety of technology (checkpoint/juniper/Fortinet/F5 bigip/Bluecoat/Webwasher/Cisco ironports).· Maintain and upgrade devices if necessary· Create root cause analysis for major incidents· Security Audit on firewall policies· Manage & implement customer changes within SLA· Incident and change management process· Manage escalations and keeping high level managers up-to-date of the progress· Challenge and evaluate changes to be done on security appliances managed by Mauritius, Egypt, India and France. Show less

• Customer Technical Support Specialist,

  • Sep 2008 - Apr 2010

  Provide 24x7 level 1 technical customer support to French customers - incident solving, problem solving, developing communication skills by interacting with international clients.Daily follow-up of incidents· Monitoring Critical computing and Network resources, including Disk space, network bandwidth, routers, Internet data links, and computing system performance.· Provide level 1 support equipment’s and escalate if the problem is way beyond level 1 solving capabilities on these following technologieso Firewalls (checkpoint/Juniper/Fortigates)o Proxies (Bluecoat/Webwashers)o Messaging (Lotus Notes/Exchange(03/07)/Smtp Relays (postfix/puremessage)) Show less



Orange Cyberdefense

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Cyber Security Consultant

  • Nov 2018 - Jan 2020