Raj Patel

IT Systems and Network Engineer at Telco ICT
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Contact Information
us****@****om
(386) 825-5501
Location
Truganina, Victoria, Australia, AU
Skills

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Credentials

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    May, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jun, 2020
    - Nov, 2024
  • Microsoft 365 Certified: Enterprise Administrator Expert
    Microsoft
    Nov, 2022
    - Nov, 2024
  • Microsoft 365 Certified: Teams Administrator Associate
    Microsoft
    Oct, 2022
    - Nov, 2024
  • Microsoft Certified: Identity and Access Administrator Associate
    Microsoft
    Jun, 2022
    - Nov, 2024

Experience

  • Telco ICT
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • IT Systems and Network Engineer
      • Dec 2020 - Present

      • Worked within ITIL framework and provided continuous improvement through active discipline reporting, reviewing and implementing better methods. • Requirement analysis for end-user to meet new alterations for the enhanced functional requirement. • Client/user query logs analysis to rectify fundamental issues. Cloud platform implementation, infrastructure migration and knowledge transfer • Logging and keeping the records of customer/employee queries. Analyzing calls logs to spot common trends and underlying problems in the system. Cloud server and cloud infrastructure configuration, maintenance, and troubleshooting. • Ongoing network audits by analyzing and evaluating network infrastructure and recommending improvements for best performance • Maintaining hardware inventory and procedural documents for best practices on IT Glue • Providing level 2/3 support for computer systems such as workstations, servers and troubleshooting networking issues. • Analyzing problems and resolving issues with both short-term workarounds and long-term solutions • Configuring and maintaining Active Directory sites and site-links • Creating and configuring DHCP Scopes, Options, and Registrations • Analyzing existing services and planning for needed improvements • Analyzing existing performance trends and recommending adjustments / changes • Analyzing audit and security information and monitoring system reliability and availability • Installation and management of Office 365 environments – Exchange, SharePoint, OneDrive • Installation and configuration of equipment such as routers, firewalls, switches, cabling, and network devices • Utilize Remote Monitoring & Management tools for proactive maintenance tasks • Maintain and enhance existing client relationships by providing consistent and responsive support and a professional level of service • Configuration of Network Security Firewalls such as Sophos, Fortinet, Palo Alto etc. Show less

  • MLK Group Pty Ltd
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Computer Network and Systems Engineer
      • Jul 2019 - Dec 2020

      • Continually analyse operational methods, policies, practices and standards in order to develop improvements with a view to making supported systems more cost effective and aligned with user requirements. • Provide professional advice to develop and integrate improvements to system performance and management processes. • Assisting with maintenance and optimisation of network infrastructure • Maintaining and performing required network hardware maintenance. • Maintaining and monitoring network security • Managing and monitoring both physical and virtual server environments. • Manage and monitor the internal network • Analysing system logs and identifying potential issues. • Investigate incidents and lead projects • Applying operating system updates, patches and configuration changes. • Produce reports, feasibility studies and proposals to determine and recommend changes in the design, performance or functionality of systems strategies to achieve industry best practice. • Provide other technical support to the Network Services Lead as required. • Assist in the development of submissions, specifications, plans and contracts for the acquisition and implementation of new system components and upgrades to systems. • Ensuring that all systems have an upgrade roadmap to keep them updated • Ensuring adherence of IT policies and procedures, standards and conventions • Lead a number of key projects that are instrumental in the continued success of the company. Show less

Education

  • Monash College
    Professional Year
    2019 - 2020
  • Deakin University
    Bachelor's degree, Information Technology
    2016 - 2019

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