Experience

Callaway Digital Technologies

• India
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Senior Engineer

  • Feb 2023 - Present



Estuate, Inc.

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Support Associate

  • Jan 2021 - Present



Swiggy

• Software Development
• 700 & Above Employee

• Delivery Executive

  • Jun 2019 - Nov 2019

  -Act as a single point of contact for managing all contact center related exceptions and major incidents -solving complex, large scale, real world issues and challenges in the contact center and customer experience space -Balance and help achieve the best combination of speed, cost and reliability -Develop leaders at all levels while maintaining the employee satisfaction ratings and collaborate to build great place to work -Regularly evaluate the effectiveness of the existing model of support, each customer touchpoints and processes and work with the internal teams as well as larger org make changes as necessary Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Cashier

  • Mar 2017 - Jul 2018

  -Handled cash, credit or check transactions with customers-Scanning accurate goods and collect payments, while ensuring correct pricing-Issue change, receipts, refunds, or tickets along with Redemption of stamps and coupons-Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and reconciled -Run reports of transactions-Make sales referrals, cross-sell products and introduce new ones-Resolve customer complaints, guide them and provide relevant information-Responsible to supervise and make sure that team Greets customers when entering or leaving establishment and Maintain clean and tidy checkout areas-Process returns and check to see if items are damaged Maintain the confidentiality of sensitive information Show less

• Customer Relationship Officer

  • Apr 2014 - Feb 2017

  -Identified new service and sales opportunities and reported to management accordingly.-Followed up on inactive customer lists.-Resolved all customer complaints in a courteous and timely manner.-Upheld company customer service standards in every customer interaction.-Handled consistently high volume of incoming customer service calls.-Informed customers of new service options and opportunities



Timex Factory Outlet

• United States
• Retail

• Retail Sales Executive

  • Sep 2010 - Jun 2012

  -Works proficiency in areas of inventory control, order processing and cashier management. -Proven record as a top sales performer and excellent customer service skills. -Strong sales analysis and reporting skills. -Done other duties such as merchandising, customer service, buying etc., -Responsible for responding to phone calls regarding to store and products. -Make study of customer’s needs by meeting them. -Responsible for giving all the information to customers about product regarding its use, care and operation. Show less



Kun Chevorle

• Hyderabad, Telangana, India

• Finance Consultant (Auto Loans)

  • Apr 2005 - Dec 2007

  -Devise customized loan offerings based on Customer needs. -Keeping in accordance with the credit policies of Kun Chevrolet through (ICICI Bank Limited, HDFC Bank Limited, Kotak Mahindra Primus Limited etc.,) -Follow up with customers, collect necessary documents for processing the loan and liason with banks for approval and disbursal of loan. -Follow up with bankers for collection of payouts for number of cases closed. -To prepare and submit weekly/monthly reports on the status of loans approved / disbursal to the management. Show less