Experience

eDesk

• United States
• Insurance
• 1 - 100 Employee

• Process Associate

  • Sep 2016 - Present

  As an Insurance Process Associate I work in sync with our team and client in the US to process and deliver various service requests in time with highest level of consistency and accuracy. I constantly keep myself up to date with the knowledge base of the processes/ workflows of the agency operations and agency management systems to ensure that I promptly deliver highest level of service and quality. Core Duties - Maintain complete and proper documentation of every service request - Work on Cert Issues, Policy renewals and DBR. - Update the agency management system diligently. - Other duties as assigned



Leadmatics

• Manager Business Development

  • Jul 2016 - Present

  Get business, clients interaction & relationship, research and analysis. Follow up on company’s marketing inquiries, engage in intelligent conversations with these inquiries and get them interested in setting up appointments, personal meetings and site visits with business unit. Cultivate prospects till they become qualified leads. Strategic Consulting, including business plan & sales strategy development Get business, clients interaction & relationship, research and analysis. Follow up on company’s marketing inquiries, engage in intelligent conversations with these inquiries and get them interested in setting up appointments, personal meetings and site visits with business unit. Cultivate prospects till they become qualified leads. Strategic Consulting, including business plan & sales strategy development



eDesk

• United States
• Insurance
• 1 - 100 Employee

• Assistant Manager Operations

  • Jul 2015 - Jun 2016

  Assistant Manager Operations of eDesk, a Los Angeles and India based remote staffing company. Through our partnerships we provide services to leading brands like - Walmart, Office Depot, MoneyGram, The Cheesecake Factory, AAA Club, Ben & Jerry's among several others. Using a Hybrid model of onsite staff supported by a team in India , we seamlessly integrate into our clients operations, protecting their brand & culture while ensuring quality at a pricing that adds to their bottom line profits. At eDesk, our team of specialists does more than just manage your business processes; We work tirelessly to improve them. Through continuous performance measurement and rigorous quality control, we consistently outperform internal and global teams. While customers rarely see back office operations, what happens there can have an impact on their satisfaction. That’s why effectively managing back office support is essential for a meaningful customer experience. Our offshore teams handle over 15 different back office operations 24X7.



Services for the UnderServed

• United States
• Non-profit Organizations
• 700 & Above Employee

• Sr. Team Leader

  • Jul 2013 - Jun 2015

  Sr. Team Leader of Knowledge Splice Service Pvt. Ltd, KSS is a leading global provider of consulting, outsourcing, learning, and technology services. Knowledge Splice works with customers in a variety of ways to improve their efficiency, both operationally and financially. KSS provide services to major Title Insurance companies Stewart, First American and many more. Knowledge Splice Services provides a team dedicated to exceeding your expectations in all areas. This is one of the fastest developing mortgage BPO service providers. Knowledge Splice is a highly rated specialty service provider and prides itself on setting standard for quality, customer service, turnaround time and speed of resolution.



Fideli

• Belgium
• 1 - 100 Employee

• Team Leader

  • Nov 2006 - Jun 2013

  Team Leader operations of FNF Business Process Outsourcing Services India Private Limited, processing functions on behalf of Fidelity National Financial, its affiliated companies, and the title insurance and residential mortgage clients they serve. A US-based title plant operations controlled by FNF (Property Insight). We deliver superior business results for our clients. FNF works with customers in a variety of ways to improve their efficiency, both operationally and financially. FNFI team quickly engages from the time a business partner is ready to transition work offshore. FNFI transition model is fluid, responsive to the unique requirements of our onshore partners, and cost effective.