Experience

Myron

• United States
• Advertising Services
• 200 - 300 Employee

• Inside Sales Representative / Account Manager

  • May 2017 - Present

  *Acquired new business accounts by contacting prospect clients and selling promotional products *Converted newly acquired business accounts into repeat customers by selling reorder of purchased promotional products or other items based on needs assessment *Acquired new business accounts by contacting prospect clients and selling promotional products *Converted newly acquired business accounts into repeat customers by selling reorder of purchased promotional products or other items based on needs assessment



American Express

• United States
• Financial Services
• 700 & Above Employee

• Specialist, Business Development

  • May 2016 - Jan 2017

  • Contacted businesses with revenues of up to 25M annually through cold calls. Sold Business and Corporate charge cards by conveying the financial benefits and perks of Amex programs • Managed accounts of newly acquired clients and grew charge volume through: identifying Amex accepting suppliers, processing limit increases, and relationship building • Contacted businesses with revenues of up to 25M annually through cold calls. Sold Business and Corporate charge cards by conveying the financial benefits and perks of Amex programs • Managed accounts of newly acquired clients and grew charge volume through: identifying Amex accepting suppliers, processing limit increases, and relationship building



Yellow Pages / Pages Jaunes – Canada

• Canada
• Advertising Services
• 700 & Above Employee

• Media Account Consultant

  • Mar 2015 - Feb 2016

  • Responsible for growing revenue from existing clients through b2b account management • Prospected new clients daily by contacting and qualifying leads • Consulted with clients and non-advertisers to identify and present benefit-focused solutions • Designed proposals for customers based on needs assessment and reviewed analytic reports with clients to assess program performance • Accurately gathered details from clients for publishing of print and digital advertising • Educated business owners on digital advertising strategies, which included website design, SEO, SEM and Yellow Pages sponsored placements Show less



Tangerine

• Canada
• Banking
• 700 & Above Employee

• Savings Specialist

  • May 2012 - Feb 2015

  • Responsible for identifying savings goals of clients and cross-selling appropriate deposit accounts and services which included RSP, Tax Free, Chequing, GICs, RSP/TFSA transfers, and Automatic Savings Programs • Educated sales leads on the benefits of banking with Tangerine and completed enrollment process with conversions • Promoted mutual fund products and generated leads from existing clientele • Fulfilled personal and business banking requests with high-attention to accuracy, which included opening savings accounts, arranging electronic transfers of funds, wire transfers, draft orders, ABM card orders and troubleshooting • Completed user acceptance testing for various IT projects that impacted Service and Sales department; which included the rebranded website and various promotions Show less



The Minacs Group

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Jan 2006 - Jul 2010

  In this position, I directly managed teams of up to twenty customer service representatives within OnStar’s customer service and emergency services departments in a fast paced, 24/7, inbound call-centre. • Coached and motivated teams of customer service representatives to deliver high-quality service, and successfully achieved customer satisfaction targets • Resolved escalated customer complaints over the phone with focus on retention • Executed performance management measures in a timely and proactive manner • Monitored departmental schedule adherence in real time and proactively addressed issues affecting service levels • Reviewed calls where fatalities were reported to verify if processes were accurately followed and completed appropriate reports for senior management within specified time frames Show less