Head of People & Operations

• Aug 2022 - Present

Senior HR Advisor - HR Manager

• May 2016 - Present

Registered Manager

• Apr 2012 - Mar 2016

NELLSAR HOMES LTD (Essex) Apr 2012 – to date Registered Care Manager • Managing the daily operations of a 33 bed residential care home for the elderly overseeing a team of 40 staff • Responsible for the recruitment and selection of qualified and experienced individuals to add value to the team • Providing training on an initial and ongoing basis, including all aspects of health, safety and environmental procedures • Supervising and motivating the team, conducting regular appraisals to highlight and address any performance issues • Dealing directly with any grievances or problems, including instigating and completing disciplinary actions • Key financial accountability for the care home with the responsibility for controlling and managing budgets • Working within Care Quality Commission (CQC) standards and contractual agreements with local authorities • Establishing, building and maintaining strong, beneficial relationships with stakeholders and providing regular updates and reports • Performing regular quality assurance audits to identify any areas for improvement and implementing corrective action as needed • Successfully tendering for local authority contracts • Responsible for sourcing contracts with suppliers and contractors, ensuring that quality is not compromised but costs remain competitive • Creating and updating the business continuity plan to address any operational issues Show less

Sales Representative & Team Leader

• May 2010 - Apr 2012

Customer Service/Sales Consultant & Acting Manager • Handled incoming calls from existing customers dealing with any queries or questions in relation to banking activities • Targeted on a quarterly basis to upsell a range of products, consistently exceeding targets by utilising exceptional sales techniques • Managed the team during the absence of the manager, providing coaching and mentoring to maintain team performance • Conducted call monitoring activities to assess and identify specific training needs in customer service provision and sales • Dealt with any escalated customer complaints and produced comprehensive reports for the senior management team Show less

Sales Manager

• Feb 2008 - May 2010

• Managed the day to day running of a retail outlet, promoting and selling a range of vintage clothing and antiques • Administered the online eBay shop, dealing with incoming orders and arranging for the delivery of products to customers in a timely manner • Identified and sourced new suppliers across the UK, negotiating on price, service and delivery to keep costs to a minimum whilst maintaining quality • Planned, organised and attended events to sell the vintage clothing and antiques including Vintage Fairs in Essex and London Show less

Registered Care Manager

• Jan 2007 - Feb 2008

• Managed a 21 bed residential home for the elderly with responsibility for ensuring a consistent level of care to residents • Recruited and selected new members to the team, and provided initial and ongoing training to encourage development • Had key financial responsibility for the home, including managing budgets and recording information • Monitored staff performance to ensure all government guidelines and practices were being adhered to at all times • Managed a 21 bed residential home for the elderly with responsibility for ensuring a consistent level of care to residents • Recruited and selected new members to the team, and provided initial and ongoing training to encourage development • Had key financial responsibility for the home, including managing budgets and recording information • Monitored staff performance to ensure all government guidelines and practices were being adhered to at all times

Hostel Manager

• Mar 2001 - Jan 2007

• Managed the daily running of the hostel with a focus on providing supported accommodation for 16 to 25 year old homeless women • Reported to a management committee on a regular basis to provide progress reports and secure further funding • Oversaw a dedicated team to ensure a consistent and quality level of support was being delivered at all times • Managed the daily running of the hostel with a focus on providing supported accommodation for 16 to 25 year old homeless women • Reported to a management committee on a regular basis to provide progress reports and secure further funding • Oversaw a dedicated team to ensure a consistent and quality level of support was being delivered at all times