Customer Success Consultant

• Dec 2022 - Present

Product Support Agent

• Mar 2022 - Present

• Walk customers through the process of installing the machines and starting up the program for the first time• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem• Actioning requests by phone, chat, or the ticketing system (Zendesk) and ensuring tasks are completed in accordance with agreed SLA.• Creating, maintaining, and troubleshooting customer reports

Analyst

• Mar 2021 - Mar 2022

Responsible for accurately analysing data captured by the system as well as communicating with clients regarding issues and faults discovered.Key Responsibilities• Monitor, analyse and classify captured events• Communicate with the client about event/data escalation• Maintain an up-to-date client notification database• Identify and escalate priority issues and report to the high-level management

Office Assistant

• May 2021 - Jun 2021

Provide daily administrative support to management and colleague across a range of functions. Key Responsibilities • Act as the point of contact for general inquiries face to face or via phone and directing them to appropriate personnel • Invoice reconciliation • Audit and reconcile wide range of over 50 personnel timesheets to ensure accurate process of payroll • Analyse and organise the company’s training and competency register Provide daily administrative support to management and colleague across a range of functions. Key Responsibilities • Act as the point of contact for general inquiries face to face or via phone and directing them to appropriate personnel • Invoice reconciliation • Audit and reconcile wide range of over 50 personnel timesheets to ensure accurate process of payroll • Analyse and organise the company’s training and competency register

Administrative Assistant

• Mar 2016 - Feb 2019

Responsible for daily operations of a fast-paced office. Performed a host of duties including support to management and colleagues across a range of organisational and communication related activities. Key responsibilities • Coordinating with all departments to ensure the smooth flow of everyday activities • Schedule and coordinate meetings, appointments and travel arrangement for supervisors and managers • Purchase and maintain office supply inventories, always adhering to budgeting practices • Acted as main liaison between customers, suppliers, and management to ensure a positive experience for all stakeholders. • Coordinating with staff members to ensure efficient production and distribution Show less

Operations Analyst

• Jun 2014 - Mar 2016

Responsible for the identifying and solving of issues affecting the vendors’ records of the accounts payable department Key responsibilities • Ensures all vendor related inquiries and request are addressed timely • Guarantees that vendor records are up to date to ensure efficient payments • Design and deploy reports appropriate for various stakeholders Responsible for the identifying and solving of issues affecting the vendors’ records of the accounts payable department Key responsibilities • Ensures all vendor related inquiries and request are addressed timely • Guarantees that vendor records are up to date to ensure efficient payments • Design and deploy reports appropriate for various stakeholders

International Business Coordinator

• Sep 2013 - Jan 2014

Responsible for overseeing global accounts as well as assisting in setting up new strategic partnerships. Key responsibilities • Served as main client liaison for foreign brands seeking entry to Chinese market • Ensured content curated for international clients are distributed meticulously through multiple marketing channels Responsible for overseeing global accounts as well as assisting in setting up new strategic partnerships. Key responsibilities • Served as main client liaison for foreign brands seeking entry to Chinese market • Ensured content curated for international clients are distributed meticulously through multiple marketing channels